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Business Profile

Debt Consolidation Services

Mobilend
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first filled out a form online with Mobilend. The mailer I received described it as a loan. I submitted my information and was immediately called by them. My wife and I discussed it with the employee, who informed us we could not get a loan but they could offer us a debt settlement option. We told her we would consider it and talk with her again later. We discussed it and decided against it. My wife texted her multiple times to tell her no, yet she kept calling over and over again. My wife finally answered out of frustration and then the woman wouldn't let her off the phone for almost 30 minutes. My wife was too nice. She should have hung up. We really need them to stop harassing us.

    Business Response

    Date: 10/21/2024

    Good Morning, Mr. *******

    Unfortunately, it appears you may have reached the incorrect company. At Mobilend we adhere to a strict no harassment policy in accordance with industry best practices and regulations. Additionally, it does not appear that we have a record of the call.

    We would like to investigate the issue further and take corrective action as needed. Please assist us by providing any additional details you may have regarding your call, such as the name of the representative or approximate date/time of call.

    Thank you for bringing this matter to our intention and for your patience as we work to resolve it.

    Customer Answer

    Date: 10/22/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********** ******

     

Mobilend is BBB Accredited.

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