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Customer Review Ratings
Average of 18 Customer Reviews
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Review fromRon C
Date: 01/15/2025
1 starRon C
Date: 01/15/2025
DO NOT USE THIS COMPANY! Terrible company/advice/service. Was told they could settle for less than 3/4 of what I owed but I needed to stop making payments to show hardship. This company did nothing until I was getting sued by the *******************, then I was forced to settle for the full *** due + another $7k in late fees and accrued APR fees on the balance. I still had to pay almost $11k to this company on top of all that for their terrible (non) service.NOTE: You can call the credit card companies, ask them to cancel/freeze your account and settle with them WITHOUT using a scam company like ***.
JW Financial Solutions
Date: 01/17/2025
Transparency and delivering quality service are top priorities for us, so its disappointing to hear that we fell short of your expectations.
Wed like to learn more about what happened to understand your concerns fully and address them. Please reach out to us directly at ************** so we can review your case and work towards a resolution.
Thank you for taking the time to share your feedbackit helps us improve.Review fromFrederick N
Date: 12/20/2024
1 starFrederick N
Date: 12/20/2024
Low rent scum collection agency. Bottom feeders. Who knows what they are doing with my payments. Eff them.JW Financial Solutions
Date: 01/03/2025
Were sorry to hear about your negative experience and the frustration youve expressed. We take all feedback seriously and would like to better understand your concerns to address them appropriately.
Transparency and trust are core to how we operate, and its concerning to hear that you feel this way. We cannot find you in our system with the information provided. Please reach out to us directly so that we can address your concerns.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Review fromDaniel G
Date: 11/23/2024
5 starsReally, I read all these 1 star reviews and I got to say i had almost the complete opposite experience! I used the customer online portal and kept yeah of where so my money was going, and out of 4 credit accounts I enrolled in, 3 of them were paid off and closed saving me hundreds. And when I couldn't keep paying my monthly fees they stood there and helped me with no late fees or interest, and when I had to just close my account I got a check in the mail with all money they were holding. So I don't get where you say all that, but I guess we all have different experiences. I am real by the way I'm not a bot or someone paid to write this, I pay rent and struggle with inflation just like you, I also voted for the orange guy so I hope that validates my genuineness.Review fromTina D
Date: 05/10/2023
1 starThey are a scam!!! I fell for there bs, I had cops come to my place and gave me a summons, from my bank, because your company isn't giving them my money, I really would like to know is where is my money you took from me for 2-3 yrs!! I really wish I read these reviews before I got into this bull s*** plan!!!Review fromRonald S
Date: 01/14/2023
1 starRonald S
Date: 01/14/2023
These people are scam artist, they pushed this scam on to my wife, told her how much we would save, now I'm getting phone calls and emails from our accounts that our monthly payments are not being made, in which we never missed a payment in the past, but these vultures want to keep pulling money out of our Chase Account. STAY AWAY do your research, these people are low.......JW Financial Solutions
Date: 01/24/2023
We' sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, We are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at ******************* so we can help you resolve this.Review fromJohn E
Date: 12/06/2022
1 starJohn E
Date: 12/06/2022
JWF got me into MORE credit trouble by encouraging me NOT to pay creditors..The end game was bad credit and fees directly to JWF My bad. Should have researched more!*********************JW Financial Solutions
Date: 12/12/2022
Our review included all aspects of communications that took place with the customer., and believe management appropriately resolved the customer's concerns. The customer's personal client portal is also available 24/7, for a detailed accounting of their account.Review fromAdrienne K
Date: 11/09/2022
1 starAdrienne K
Date: 11/09/2022
I likewise fell for what seemed to be a program that was too good to be true. I decided to cancel my enrollment and sent my 'notice of cancellation' overnight delivery to the address on their form, only to have it returned to me. Their mailing address is invalid and they also don't have a valid forwarding address set up!Zero stars would be too many.JW Financial Solutions
Date: 11/30/2022
Thank you for bringing this to our attention. We take your claim seriously and we apologize for any inconvenience that this has caused. Our upper management is already handling this matter. Should you have any more concerns, please bring this to our attention and we will address promptly. We appreciate your understanding.Review fromMichael E
Date: 11/09/2022
1 starMichael E
Date: 11/09/2022
I agreed to sign up. I however decided I did not want to follow through either the program. I wrote and mailed a letter stating I wanted to cancel and mailed Ti to the address in the paperwork as stated, in the time frame stated. They still withdrew money from my account and the letter was returned undeliverable. Have called and emailed repeatedly with no response.JW Financial Solutions
Date: 11/30/2022
Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. Our upper management is already handling this matter. Should you have any more concerns, please bring the matter to our attention and we will address promptly. We appreciate your understanding in this matter.Review fromKaren G.
Date: 10/26/2022
1 starKaren G.
Date: 10/26/2022
This company is nothing but thieves. They tell you they are going to do all these great things to help you with your creditors. I paid them $394 a month for 8 months. This money is supposed to be hed in a special account to pay your creditors when this company settles with them. The company fee is 25% of the original amount you owed the creditor. In my case the amount was $1400 so that would be about $350 plus a lawyer fee that is $60 per month so about $480. So my total payments was about $3150. When I asked for a refund and to cancel my enrollment. I had to call the law firm because could not get any answer by phone and no answer of 7 emails. So today I found a refund of only $300 in my account. Total thievery!! Moral to this long story. DO NOT DO BUSINESS with JW Financial SolutionsJW Financial Solutions
Date: 10/31/2022
Client has paid fees to VLP and EPF for a settlement that was completed but not finished per her request.Review fromVanessa L.
Date: 10/11/2022
1 starVanessa L.
Date: 10/11/2022
Horrible company to work for. They make it seem like youre important and that your opinions matter, but they have their own favorites and they will fire you for speaking up and not even tell you. The boss is a jerk and all they care about is money.JW Financial Solutions
Date: 10/12/2022
Thank you for contacting us regarding your recent experience. On behalf of JW Financial, We want to sincerely apologize for the negative experience that you had with us. We take great pride in giving our 100% every day to provide an exceptional culture in all our departments. Additionally, Our records indicate that the said reviewer was an ex-employee 18 months ago. We are always open to improve our work culture and it is unfortunate that the former employee thinks of it this way even after a year and. half of her being employed in our team.Vanessa L.
Date: 10/12/2022
Correct. Its been a year and a half since being employed with this company. Regardless of the time frame, the necessity of letting others know the way they treat employees does not have a time limit unless it has been under new management. Being fired, without even being told and having to find out by trying to log in to the system was humiliating. This was of course working remotely. And when I called to ask why I was being fired no one could give me a direct answer. I just hope no one else experiences this. I still have the voice recording of the former boss explaining to me I did nothing wrong but I still was fired. Again, shame on ** for not doing anything about it. I hope they can do better.
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