Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They setup a merchant account for us saying that there service integrated and worked perfectly with ********************** There website claims no cancellation fees. We cancelled after 2 weeks because the integration rarely works and when it did it took extremely long to process. I talked with there salesman and emailed, to have it cancelled and they continue to bill me $130 a month and despite me contacting them monthly it continued to happen. I had to do a stop payment on them to end the billing but even after that I have been recieving a $20 monthly charge directly to my bank account.

  

  Business Response

  Date: 02/13/2025

  We appreciate the feedback and seek out any opportunity to become an even better partner to the businesses who trust and rely on EBizCharge. We do have an integrated solution with ********************* which is extremely popular. We looked at our records for this client and it looks like they cancelled our service within days of setting it up. Our notes show that we offered to help understand what the client was experiencing and assist, but the client refused and asked us to close their account. We do not see any cancellation fees on this account, though the client did incur fees for the service period the account was open which are billed in arears. We are willing to discuss these fees and to review and look into adjustments if the client feels anything was billed improperly

  Customer Answer

  Date: 02/14/2025

  Company sells this by showing a video demo of the integration which worked fine. However the integration never worked on our system and they did 3 separate attempts to make it work.  Even there own support people realized it was because of there system not being able to handle the huge number of customers in our system.

  So I get it, the software doesnt work for our system and we cancelled the service. They called and tried to get me to change my mind and I refused. They said ok it is cancelled. I get billed for the service the following month and I complain and they said it takes 30 days to cancel and I would get anther bill yet. I get that charge and then 1 month later I get it again at which time I put a stop payment at my bank on it. This they even had the nerve to turn over to a collection agency.  

  The only proper resolution to this is for them to refund all charges that were charged to us as there service never worked. There website states the following, $0 Cancellation costs *
  Get started with EBizCharge at no risk to you. Give it a try, cancel if its not for you!

  This complaint is another example of how this company operates only deciding to respond to it after several months. 

  

  Business Response

  Date: 02/27/2025

  We regret that this client is unhappy with their experience with EBizCharge. We have overwhelmingly positive reviews across multiple platforms as we do everything possible to help clients with any environment issues when installing and using our product. 
  
  We demonstrate our product live for each client and allow them to ask questions and share feedback specifically to avoid situations like this and to provide a high level of service before clients even come onboard. This client was shown a live demo of our product functioning in real-time on a call with a member of our support team on May 22nd, 2024 at 11amPT. The client was not sent a video demo.
  
  The client did report an issue to our team after implementing the application, and we were unable to reproduce the issue the client reported in other ********************* environments. Our follow-up attempt to assist in the client's ********************* environment was not accepted, and we understand and respect that. 
  
  We confirmed that no cancellation fees were proposed or assessed to this client. The client incurred fees for the account being open, but there were no charges for cancellation. We will reach out to the client again in hopes to resolve this as we want to do all we can to part on good terms.

  Customer Answer

  Date: 02/28/2025

  I will only accept this when all fees accessed to me after we cancelled are refunded. This is for multiple months charges and a $25 bank fee for having to stop payments that they did not stop after we complained multiple times. 

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Century Business Solutions allowed a fraudulent charge to take $10000 from our business. They have also knowingly sold us several thousand dollars of defective credit card swipers. These swipers do not work, stay connected to the internet, or effectively take customer cards. We have had multiple requests to management without a response. *************************** their VP of sales has promised no less than six different times to get ** information to prevent this in the future and not ONCE has actually followed up. This company's customer service has been beyond poor. They do not protect their customers nor provide information when asked. I would like contact from upper management other than *******. Having a conversation with him is a complete waste of time. We have spent 6 months trying to get an answer from management to no avail.

  

  Business Response

  Date: 01/17/2024

  There are some fundamental statements made by Chariot which need to be addressed:

  
  ********** is not responsible for $55,000 in losses to Chariot. Chariots customers disputed charges for product Chariot sold them and the bank investigated and ruled in their favor. The customers received their money back from Chariot for these disputed transactions.

  
  It is not accurate that ********** employees did not respond to Chariot for 9 months. ********** employees reached out to *** at Chariot repeatedly and have taken a great deal of time to address his concerns and share these facts with him.

  
  Chariot was provided with card readers also used by other businesses. These card readers do accept EMV chip card transactions. ********** has offered to set up a time to review this capability and train Chariots employees and this offer has not been accepted.

  
  It is not accurate that the ********** portal applied incorrect amounts. The ********** portal applied the amounts that were inputted. Detailed reporting was provided to Chariot clearly demonstrating this, including screenshots. ********** has received no response from Chariot and no further requests for assistance.

  
  ********** is a top-rated payment services provider, and we have a committed team who works very hard to provide the highest level of service possible. ********** continues to operate in good faith with Chariot despite this review, and we remain open to investing more time and providing additional training. 

  Customer Answer

  Date: 01/17/2024

  Let's be clear, ********** is AVOIDING responsibility.  Here are the clear documented facts
  I am happy to show the BBB all of the dozens of email chains that go dead waiting for ********** to respond or provide the information they promised to.  Please SHOW ME one response from ****************,************, or the chargeback team, providing us the fraud protection review we asked for between January and November 2023. It does not exist.  Their failure to respond allowed professional fraudsters to target our business again after we warned Ebiz we needed URGENT help. Their employees and senior management blatant incompetence and inability to respond to basic requests DIRECTLY caused this loss.  If any of their managers or employees HAD responded within 9 months, we would not be in this situation. 
  
  Even if their credit card terminals are capable of accepting chip cards, the machines have not worked in OVER A YEAR.  What business in **** doesnt have working credit card machines?  OURS,thanks to EBiz.  I have emails from their team ADMITTING they knowingly sold us defective terminals.  I have over 100 emails with ********** documenting that these terminals still do not work. Another blatant lie by Ebiz Management. 
  I have more email promises from ****** their tech team would call us right away from December 27th.  Surprise, still no call.  I have multiple emails this month documenting their machines are declining all AMEX transactions and ALL swipes on their machines, still no call OR email response.  Their "committed" team doesn't respond or assist customers.

  
  I am asking the BBB to further review our evidence and lower the rating of such a dishonest company.  It took them months to respond. They deserve a giant F on their rating.  

  
  Our demands: 
  They admit their team didnt protect us and make it right.
  They provide working terminals immediately. 
  They fix all the glitches in their settings denying all swipes, scans, chip and even hand entered AMEX cards NOW.

   

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of February we requested the services of ********** Century Solutions, located at ******************************************************************* only worked for ** until 02/24/23, because I expressed my complaint over the phone that the daily account statements did not accurately report what we charged. (apparently there was robbery)Send a complaint in writing and by phone and state that we were totally canceling your services.This company unduly continued to charge us for the services that they no longer provided, taking advantage of the fact that they have our routing number and number of accounts.That is how I expressed my complaint with ***** dated 10/04/23, that they improperly charged our account $62.04 This ***** with the email **************************** He expressed that it was not going to happen anymore and he promised to give us the Refund, which he did not do and in this month of May they have also charged our account $62.00 and continue to steal money from our company ******* ***************** "Starlight Limousine" from the checking account .For this reason we come to file a complaint against ********** Centuty Business Solutions, stop charging us improperly for a service that we canceled on February 24 of this year.

  

  Business Response

  Date: 02/07/2024

  We appreciate the feedback and are always looking for any areas on ways we can improve and better serve our merchants. We have reached out to this merchant to get some clarity, as we can't seem to match up these events with our notes on her account. Her account manager spoke with her on April 7th, 2023 and no request to close an account was shared at that time. We do not see any billing discrepancies as the account was closed upon request, and the fees assessed matched the time the account was open prior to being closed. Processing networks do review processing **************** merchants and may flag transactions that seem out of the norm from time to time. However, we do not see any record of any processing reviews or delayed funding as a result on this account. We'd love to clarify if we may be missing something and help to address. We are very willing to work with the merchant and hope she gives us an opportunity to address the concerns she's shared.

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/2/2022 after numerous issues with Ebiz credit card processing service we asked that our two accounts be cancelled. I have communicated in writing multiple times with my sales rep and escalaled with ******** who said he would get our account closed ASAP, but we continue to get charged the monthly fees and our accounts remain open. It's disappointing that a company will not close our accounts and stop charging ** the monthly fees. I would like my accounts closed and want a refund of the August, September, and October fees that I am being charged that would not have been charged if my account was closed per my request.

  

  Business Response

  Date: 06/08/2023

  This issue has been resolved. We spoke to ***** on March 16, 2023 where ***** confirmed that both accounts for ******* and Rocket Orthopedic were closed, all charges stopped, and all charges were refunded. We can provide more detailed information and communication records on this issue if requested.

  Customer Answer

  Date: 06/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OUr company ****************** had terminated business with Century back in May of 2022, yet we continue to get billed for their services. We have call and emailed on serval occasions and cannot seem to get this resolved. At this time we have cancelled the *** payments so they can't receive payments from us. As of this time they owe us back payments that were made to them at least from June to present.

  

  Business Response

  Date: 03/14/2023

  We greatly appreciate and value all client feedback at **********. Our team reviewed the status of the account for ****************** and discovered that the account was closed in September 2022, after the request for closure initially came in. The client stated that they wanted to close the account in May but our team cant validate that and we cant find record of any closure request prior to September 2022. Regardless, our team issued refunds for the months that elapsed between May and September as a show of good faith. We assumed this was fully resolved until we saw this complaint filed on the BBBs website. We do not see any record of calls or emails to our company directly to state that there were further charges. We investigated over the past few days and determined that the client is correct here and that their account was inadvertently billed following the account closure in September 2022. We have requested refunds directly from our processing network and have reached out to ****************** to apologize for the error in our system.Tell us why here...