ComplaintsforXponential Fitness LLC
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Complaint Details
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Initial Complaint
02/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had a membership for Pure Barre Go - this was handled by Xponential Fitness.. They did the billing. Beginning January 2022 there was a change in the plan. I was not notified of, I was billed JAN 08, 2022POS PURCH - XPONENTIAL FITNE **** ** ****** XPONENTIAL FITNESS **-$31.64 as normal but did not have access to the workouts. After a lot of digging to find out where to contact, I submitted on their contact form at the end of January. No response. I was again charged FEB 07, 2022POS PURCH - XPONENTIAL FITNE **** ** ****** XPONENTIAL FITNESS **-$31.64. I submitted another contact form on 2/8, 2/10, and 2/18 no responses to this date. The only phone number I can find says the voicemail is full. I had to cancel my card through my bank to avoid any further charges. My card is not on the Pure Barre account and I don't have an Xponential Fitness account to log into and remove my card. I don't know how else to go about cancelling.Initial Complaint
02/05/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date of transaction - Feb 13, 2020 I purchased 30 classes for $875 on Feb 13, 2020 at Rumble Boxing Gym for the *************, FiDi location. Due to covid, the gym closed from March, 2020 until Feb, 2022. I reached out in Nov, 2021 to confirm that I still have 28 classes in my account, and Rumble had confirmed this. Due to their recent system change/ acquisition, these classes disappeared from my account. I have exchanged many emails with them since early January, 2022. They are not able to fix this. They refuse to give me back credits for the 28 classes.Can you please help?Thank youInitial Complaint
12/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I signed up for ******* in Littleton, CO as a founding member (around $95/mo.) and had a positive experience but ultimately decided it wasn't for me. I was enrolled in autopay and made all the payments, no problem. I accepted I would have to pay for my last month after cancelling too. They called me a few times to retain business but that didn't really bother me. They also tried to charge me random amounts here and there but I placed a block on my account and ignored it because I had paid my final dues. Two months later they charged $274 to my bank account between three transactions. Then they sent an email saying I owed $229 on my account. How can I owe more than $500 on two months of cancelled yoga?? That's more than if I had paid full price for my membership instead of cancelling. It's insane and I genuinely feel like I'm being harassed.Initial Complaint
10/23/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I have had a terrible experience at a yogasix location in **************, ** and have yet to get ahold of anyone who is senior enough to support me. I have discovered that Xponential Fitness is the parent company so hoping to receive resolve. On September 5th, I signed up with Yoga Six for a month long promotion. On September 29th, I called multiple times but received no answer so I emailed the company to cancel my subscription before month end as my account on the website had no option for me to cancel on the site. The morning of the 30th, I had not received a confirmation so I called and spoke with an associate who told me she was unable to help me and that I would need to speak with a manager but there was no manager to speak with. She mentioned that they had charged me for another month and I explained that I tried to cancel but their lack of customer service made it impossible. Again, she was unable to help. Since then, I have not received any email or phone call from management. I would like my account credited and my membership canceled right away.
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Customer Complaints Summary
24 total complaints in the last 3 years.
13 complaints closed in the last 12 months.