Business ProfileforThe Retention Group

My husband and I fell behind on our mortgage payment in January. We worked with the loss mitigation department through our lender. While waiting on our file to be reviewed, we received a letter in the mail from The Retention Group. We decided to reach out to them in March to see if they had any options to provide us. We went through an approval process. We were told we were approved and that they could keep our interest rate the same. We were informed that the cost would be $3470 for their services. We decided to pay especially when they informed us that we would not owe a house payment for 6 months total. We were then emailed by our loan ****************** ********* We were told she would be in constant communication with us throughout the process. We provided ******** with everything she asked for (paystubs, bank statements, letters, application, etc.). We would go weeks without any type of communication. I would have to reach out to her to request an update and each time I spoke to her, she was clueless as to what was going on. There was a time I even contacted the associate I started with to ask if this was a scam. After 7 months of poor communication and threats of foreclosure, my husband and I decided to cash out his pension to reinstate our loan. In fact, ******** has no idea we have done this since she has not emailed us or called in weeks! We feel we were very much taken advantage of during a low point in our lives. We would like to see a full refund of $3470. We as customers, provided everything that was asked of us. We were sold on something that was not delivered.