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Average of 97 Customer Reviews
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Review fromStephanie S
Date: 03/30/2025
1 starStephanie S
Date: 03/30/2025
DO NOT BUY FROM THIS COMPANY - SCAM WARNING ************ is a complete scam. We were promised delivery of our equipment within 6-8 weeks, and it's now been over 6 months with nothing delivered. Communication has been nonexistent--Yassir, our contact, repeatedly made excuses and then completely stopped responding.Recently, we were told the parts needed to build our machine were discontinued and that they had no solution, no alternative, and no plan. And now, we're being completely ignored.After doing more research, I discovered numerous similar complaints--same pattern, same excuses. We will be reporting this company to the Attorney General for fraud.We are a certified MWBE 501(c)(3) nonprofit and have lost critical funding, business opportunities, and were forced to cancel half a year's worth of programming because of their failure to deliver.If you can't provide the product a customer paid for--and you have no alternative--you refund them. You don't disappear and leave organizations like ours hanging.I have zero confidence in this company. Avoid them at all costs.
Omniprint International Inc
Date: 04/07/2025
Dear *********,We are truly sorry to hear about your experience and understand the frustration and disruption this has caused to your organization. We take these matters very seriously and sincerely regret the delay you've described.Please know that we have been actively trying to reach you for several days via phone, email, and text to address your concerns and offer a resolution, but we have not received a response. We would very much like the opportunity to speak with you directly to discuss possible solutions, including alternative options or next steps regarding your order.While we acknowledge that sourcing delays and supply chain disruptions have impacted our ability to fulfill some orders on time, we are committed to making things right wherever possible. We value our customersespecially those like your nonprofit doing important workand it is never our intention to leave you feeling unsupported.We ask that you please respond to our outreach so that we can work toward a resolution together. Our team is ready to assist as soon as we hear from you.Sincerely,Omniprint InternationalReview fromJoseph H
Date: 03/12/2025
5 starsJoseph H
Date: 03/12/2025
4th Dimension Apparel uses an Omniprint 330TX for our apparel production. Recently we ran into a few small issues and needed the support of the Omniprint team. This process was smooth and extremely helpful in getting our machine back up and running, allowing us to resume our business as usual.Omniprint International Inc
Date: 03/13/2025
Thank you for the great review! We are always trying our best to make sure our customers have a great experience, and were glad that weve achieved it! - Omniprint InternationalReview fromDonna M
Date: 03/07/2025
5 starsDonna M
Date: 03/07/2025
I first want say that I have owned my OmniPrint Printer 330TX Plus for about 3 years, and I LOVE my printer. I have not had many issues with it aside from the maintenance, which everything needs to be maintained to work properly. Through social media and like platforms, I was swayed to trying other inks and dampers, as well as changing environments which has taken me far from the quality of print and product from where I started with OmniPrint. I contacted **** from OmniPrint, he is kind and patient and has walked me through the steps in making sure my printer is in Great printing condition. From ensuring there was no sludge in my containers, to the consistent flow through my ink tubes that flow to and through my print head to my product. The other companies that I have purchased parts and ink from, can not tell me why my white ink flow is having print issues, they can not diagnose any issues because they do not know my printer. I am switching back to OmniPrint Ink, Dampers, environments and **************** as they are the only ones that know their product. Their dampers and ink were created for their printers and I have never had an issue or problem with this company getting help as soon as I need it, I am proud to be going back fully to them. thank you OmniPrint for my printer, and being there when I need you.Omniprint International Inc
Date: 03/10/2025
Thank you so much for taking the time to leave such a fantastic review! Everyone here at Omniprint loves to know that our customers enjoy what we do. We will share this with the team and let them know to keep up the amazing work. We're looking forward to assisting you with your future orders! -Omniprint InternationalReview fromAaron B
Date: 02/25/2025
5 starsAaron B
Date: 02/25/2025
I am brand new to *** and DTG so I had tons of questions, and I also ran into some tricky issues along the way. I had ***** ****** as my guide along the way, and he was incredible! At every step along the way he was patient, very knowledgeable, and always eager to help. Without his help I would not have been able to get to where I am now. Thank you, *****! Keep up the great work!Omniprint International Inc
Date: 02/26/2025
Thank you so much for your 5-star review! We pride ourselves in providing all of our customers with exceptional service. We will share this with the team to let them know to keep up the amazing work. - Omniprint InternationalReview fromGinger L
Date: 01/14/2025
4 starsGinger L
Date: 01/14/2025
I have changed my review to 4 stars after having a one star review for a while. Since the new people have taken over this company, It has tremendously improved. **** ******** is the most patient person I have ever met. He has helped me get my machine back up and running. I'm so excited for the journey ahead. He has made me a customer again. I'm thankful we connected and got the ball rolling.Thanks ****! I appreciate you ???? I can appreciate a company that realizes they need to come in and clean up their house because of the previous owners of the company destroying itOmniprint International Inc
Date: 01/20/2025
Thanks very much for your balanced and fair review. We are glad you felt our Tech team provided exceptional service. It's something we've worked hard on and we're pleased our efforts resonated with you. Thank you again! Were looking forward to making your experience even better in the future! - Omniprint InternationalReview fromMike H
Date: 01/13/2025
1 starMike H
Date: 01/13/2025
Spent a total of $60,737.28 with Omniprint International on two Freejet330tx Plus DTG Printers, two Stahls Heat Presses, a Direct Treater Dual Pre-treatment Machine, and associated ink and parts. Additionally, I have spent $10,500.00 hiring outside professionals to try and get these machines operational, bringing my total investment to $74,237.28. Despite these efforts, I have been unable to produce a single garment using their equipment.Omniprint advertises their products as fully functional and capable of working together to produce printed garments. However, in my experience, their equipment fails entirely to perform as promised. Here are the main issues I have encountered:1.The Direct Treater Dual pre-treatment machine frequently clogs and does not spray properly, rendering it unusable. Additionally, Omniprint no longer supplies original filters for the machine.2.The Freejet330tx Plus printers routinely malfunction. They stop mid-print, display blinking lights, error messages, or fail to operate altogether. Despite following all instructions, including troubleshooting via Omniprints own ******* channel, the printers remain non-functional.Due to these ongoing problems, I reached out to Omniprints customer support numerous times. Their response has been inadequate and dismissive. When asked specific questions about troubleshooting, their team stated that I wouldnt understand. They dont send technicians out, they simply do nothing for their customers. Their printers and pre-treatment machines remain unusable.This situation has caused me significant financial losses, wasted time, and has negatively impacted my business.Omniprint International Inc
Date: 01/23/2025
Thank you for reaching out. We understand the frustration this situation has caused and sincerely apologize for the inconvenience. Our team has been actively trying to reach you via phone and email to provide assistance. We've also left messages with your receptionist, but we havent been able to connect. We will continue to reach out on our end, but please feel free to call us back at your earliest convenience. Were committed to ensuring you receive the support you need to get your machine functioning at optimal levels.Review fromLINDSEY C
Date: 12/13/2024
1 starLINDSEY C
Date: 12/13/2024
Shierka ******* spent almost $36,000 on a printer to expand her business, SVG on Demand.But she never received it, so she called ****** Responds for help.******* purchased the printer from OmniPrint International, a California-based company, at a tradeshow this spring.She said she was told to expect the printer in ****.But **** comes and goes, No printer, she said.July, August, September - still no printer had arrived.Omniprint International Inc
Date: 12/18/2024
Thank you for sharing your concerns. We take all feedback seriously. We are actively addressing the situation and working with all parties involved to resolve any issues. If you have any specific concerns, please feel free to contact us directly. Thank you.Review fromCharley J
Date: 12/11/2024
5 starsCharley J
Date: 12/11/2024
We're blessed to have ****** ****** as our Account Account Manager. We have been involved with Omniprint going on 3 years now. Everyone we've encountered have been an absolute pleasure to work with. We now have a full DTG and DTF print shop and we receive outstanding customer and product support. We know that we made the correct decision, to build with Omniprint and launch our Print in Demand Business; The sky is the limit for Tree House Print Factory.Omniprint International Inc
Date: 12/18/2024
Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We will share this with the team and let them know to keep up the amazing work. Thank you again for your feedback. We are always here and happy to help! -Omniprint InternationalReview fromLuis C
Date: 11/18/2024
4 starsLuis C
Date: 11/18/2024
Thank You Jacky from Omni Print. Cool young man , Very patient and understanding with me. This tech has been my best experience at Omni. Answers email and calls in a timely manner. If u have an issue, ask for JACKY !Omniprint International Inc
Date: 12/02/2024
Thank you for taking the time to leave us such a fantastic review! Were happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We will share this with tech and let them know to keep up the amazing work. Thank you again for your feedback. We are always here and happy to help! -Omniprint InternationalReview fromJay D
Date: 11/15/2024
5 starsJay D
Date: 11/15/2024
***** was extremely helpful! He broke down the information into easy to understand pieces and made sure everything completely made sense before moving on. I am no longer afraid of breaking my printer! ***** is also incredibly personable and we actually became friends over the past two days! couldn't be more satisfied with the level of service from *****. Thank you ******Omniprint International Inc
Date: 11/19/2024
Thank you so much for taking the time to leave such a fantastic review! Everyone here at Omniprint loves to know that our customers enjoy what we do. We will share this with tech and let them know to keep up the amazing work. -Omniprint International
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