Customer ReviewsforOmniprint International Inc

The tech *********************** was awesome. After dealing with the previous tech for 8 months with my problems getting worse and after $4000 spent, ***** was the most knowledgeable and figured out the problems with ease. I was upset bc my business was down almost a year but ***** got me right.

Thanks very much for your balanced and fair review. We are glad you felt our Tech team provided exceptional service. It's something we've worked hard on and we're pleased our efforts resonated with you. Thank you again! Were looking forward to making your experience even better in the future! - Omniprint International

*********************** did an amazing job helping me fix my DTF printer. Very helpful and knows what he is talking about! Thank you so much!

Thank you so much for taking the time to leave such a fantastic review! Everyone here at Omniprint loves to know that our customers enjoy what we do. We will share this with tech and let them know to keep up the amazing work. - Omniprint International

****** did a great job helping walk me through fixing our DTF printer. Helped locate the cause of our issue and came up with great way to fix it. Got our printer back up and running!

Thank you so much for taking the time to share your experience with ******! We're thrilled to hear that ****** was able to assist you with fixing your DTF printer and get it back up and running smoothly. Providing top-notch service and solutions is always our goal, and it's fantastic to know that ******** expertise and dedication made such a positive impact on your experience. We'll be sure to pass along your kind words to ****** and the rest of our team. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help! - OmniPrint

Excellent customer service! They have gone above & beyond for ******* company! Truly would not recommend anyone else in the business! OmniPrint makes you feel like family and provides top notch ******************* support! Thank you again for everything!

Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with OmniPrint. Providing excellent customer service and going above and beyond for our clients is what we strive for every day. We're delighted to hear that you feel like part of the OmniPrint family and that you've been satisfied with both our services and customer support. We truly appreciate your recommendation and your trust in us.

Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with OmniPrint. Providing excellent customer service and going above and beyond for our clients is what we strive for every day. We're delighted to hear that you feel like part of the OmniPrint family and that you've been satisfied with both our services and customer support. We truly appreciate your recommendation and your trust in us.

I am so grateful to Tech suppport ****** for helping me. I am way out of warranty, and yet he spent 2 hours helping me get all of my software re-installed on a new computer. I felt he went way above and beyond for me. Very professional, very nice guy. Thanks ******

Thank you so much for sharing your experience! It's wonderful to hear that ****** from our tech support team went above and beyond to assist you. We truly appreciate your kind words and are delighted that ****** could provide you with such professional and helpful service. We'll make sure to pass along your appreciation to him. If you ever need assistance again, don't hesitate to reach out. -OmniPrint International

Ive been with omni for 4 yrs. Over the course of that time I have changed countless consumable parts. Printheads, top/bottom boards, dampers, pumps, encoder strip etc. I have a computer background and feel capable of installing parts as needed with the help of their Tech Support through zoom calls. My problem is when the problem cant be diagnosed thru a zoom call. Ex a ticket that was open for 3 months on or around 8/21 *****. The issue was the yellow ink not flowing through multiple meetings with Techs it went unresolved. Culminating in me making my 2nd trip to bring the printer back to ****** from ************ for an in house diagnostic. This is a specialized piece of equipment this can not be shipped back with UPS.At the time it was cheaper and more time efficient to get a rental and bring it down. This equipment is large and around 200lbs. You need to get a mini van or truck. Added cost from the rental company, has, hotel etc. The machine was in ****** for 2 weeks. I again drove down to pick it up. Only to arrive back home with the lines still not running. **** resolved this headache by sending a Tech Cui to my home.He notes that the printhead installed in house was bad amongst other issues. Im currently dealing with a ticket ***** that is now ***** This issue that is still ongoing was 1st reported 12/23. After talking with 4 Techs ************************** and ******. No resolution I was then introduced to a level 3 tech *****. ***** informed me that he had never seen this issue in his 4 years at omni. ***** extended our warranty for the 2nd time 1-17-14. After changing 2 boards no resolve. I was then introduced to Matt.Matt looks to upscale on parts that are currently functioning ok. Tells me to bring the machine back to LA a 3rd time in 4 yrs. Shipped is an additional $1500 in house call is now 4K. I looked to order a printhead in hopes of resolve.The part was never shipped and my Tech appt to install was canceled. As of **** no resolve. No response to email or call

Thank you for reaching out and providing feedback regarding your recent service experience. We understand the frustration you may feel when encountering issues with your printer. Upon reviewing your case, it appears that our team recommended replacing the consumable parts such as the printhead, dampers, and pump/wetcapping station due to the lack of recommended maintenance being performed on your printer. We always strive to provide the most effective solutions to ensure the optimal performance of your device. In an effort to assist you and minimize costs, our team prioritized replacing items covered under warranty before suggesting any additional consumable purchases. This approach was intended to save you money while addressing the underlying issue. We explored the possibility of an in-house repair as a more cost-effective alternative to your request for an on-site repair, which is not covered under our warranty policy. We genuinely value your business and satisfaction, and we apologize for any inconvenience you may have experienced. Please feel free to reach out to our technical support team if you have any further questions or concerns. We're here to help. -Omniprint International

I've been using the Omniprint 2 330TX+ for a while now, and I couldn't be happier with my experience. The ink quality is fantastic, delivering vibrant prints that really make my products pop.What's even better is the incredible service provided by Omniprint. Their weekly sessions have been incredibly helpful, not only in keeping my printer running smoothly but also in offering valuable advice to improve my business. It's like having a supportive team right by your side.Sure, there have been a few mechanical issues along the way, but Omniprint has been quick to diagnose and fix them, ensuring minimal disruption to my workflow. Plus, having them located right here in ***** is a huge convenience.Overall, I highly recommend the Omniprint 2 330TX+ to anyone looking for top-notch ink, exceptional service, and reliable support. It's been a game-changer for my business, and I'm grateful to have them as a printing partner.

Thank you for sharing your fantastic experience with Omniprint! It's wonderful to hear how the printer's vibrant prints and our support service have positively impacted your business. We appreciate your recommendation and look forward to continuing to support you as your printing partner. -Omniprint International

I love the weekly creators board room, they have such helpful information and we get to connect to the Omniprint family. I have had my Omniprint 330TX plus for 3 years now and I love it. The machine does both direct to garment and direct to film. I am a graphic artist of 17 years and I love being able to design my graphics and the machine prints vibrant colors to put on any garment. I love that Omniprint takes their R&D very serious and are always happy to see in realtime any issues or questions I may have. I love my Omniprint family. ****

Thank you for sharing your experience, ****! It's great to hear how much you appreciate the weekly creators board room and the support from the Omniprint family. It sounds like your 330TX plus has been a reliable companion for your graphic artistry over the past three years, delivering vibrant prints on various garments. It's fantastic to know that Omniprint's dedication to development ensures a seamless experience for creators like yourself. Here's to many more years of creativity and success with our Omniprint family! -Omniprint International

OmniPrint is by far the worse company I have ever dealt with in my 10 years of business. They sold me a non working machine a year ago and still a havent been able to fix the machine. They have no onsite support. They also dont follow the wording in their contracts. After a certain amount of tried fixes they are suppose to send out a new machine but they are refusing that and want me to pay to ship the old machine back and wait for them to fix it. After a whole year that is completely unacceptable. Via zoom their staff has walked us through maintenance but that has only been time and money wasted because none of that has worked. We tried to maintenance the machine to try to get it to work nearly a dozen times over the last year and to no avail. They refuse to send a technician to my store to fix it and wont replace the machine that has never worked. They are expecting me to pay to Ship the machine back and they want to send it back to me once its fixed. The list goes on and on but the most damaging is when I reached out to the *** ********************* he refused to do anything about this is***. Having 4 business myself I cant believe a company operates this way. I tried to do it their way for an entire year now I must take even more time and money out my schedule to *** this company. Reading the many reviews my lawyer believes their might *** be terms for a class action suit based on the number of companies that also have similar is***s. I shouldve checked here before purchasing. any business looking to purchase from Them please take my advice and stay far away.

Thank you for your message and for giving us the opportunity to address your concerns. We sincerely apologize for the challenges you have faced with your machine, and we appreciate your patience as we work towards a resolution.It is important to highlight that our team has been actively engaged in finding a solution. During our discussions, an agreement to cover the shipping costs was reached, only to be later rescinded by your side. Despite this, we remain committed to finding a resolution that satisfies both parties.Regrettably, your insistence on a full refund or a free replacement, in addition to the previously offered store credit, poses challenges within the framework of our existing policies. We understand your desire for a swift resolution and assure you that we are diligently exploring all available options to address your concerns.It is crucial to maintain a respectful and constructive dialogue throughout this process. Instances of verbal abuse during our phone interactions have been noted, and we kindly request your cooperation in ensuring open communication to facilitate a more effective resolution.Also, please be aware that any messages directed to our CEO through social media channels may not be personally reviewed by him. We recommend using our designated communication channels to ensure a prompt response.We genuinely value your business and regret any inconvenience caused. Our goal is to reach an equitable resolution, and we remain committed to working towards a positive outcome for both parties.Thank you for your understanding and cooperation in resolving this matter.

****** was very helpful and was able to fit me in sooner than my original tech service was scheduled for. He was able to quickly diagnose the problem and after getting the part we needed, had our printer up running quickly.

Thank you so much for taking the time to leave such a fantastic review! Everyone here at Omniprint loves to know that our customers enjoy what we do. We will share this with tech and let them know to keep up the amazing work. Thank you again for your feedback. We are always here and happy to help! -Omniprint International