ComplaintsforDenefits LLC

• Initial Complaint

  08/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I contacted this company around 9/2/2022 to get some information on credit ***air. I am trying to purchase a home and needed to clear some things up on my credit. I called and spoke to a *** and was advised that they would need to take a look at my credit to see if their services would best suit what I was looking for and needing at the time. I was advised that I would need to give them permission to run my credit information. I was sent a form to sign and I sent this back to them with the understanding that this was solely for them to take a look at my credit. After a day or so a *** called me and told me that they would be able to help me and what the costs would be I told that that was too high for me and that I didn't know if I would be able to do this amount. They stated that I could give them a try for one month and if I didn't see any improvements that they would cancel my subscription at that time. A month goes by I pay the first month fee and I see no improvements or anything. I called in to cancel my subscription and explained that its not helping my credit and that I would like to cancel their services. I was told that someone would contact me to have this taken care of. Months went by and I hadn't heard anything so I assumed this was handled but then only to be contacted several months later that I owe them money. I asked how and why do I owe anything when this was supposed to be cancelled and that they did absolutely nothing for my credit. Months and months went by and they continued to charge me every month calling me over and over about money I owed. They constantly harrassed me demanding money and refused to cancel my subscription. They are now stating that I owe $2000.00 currently and said they would settle with me for a payment of $1051.23. They sent me an invoice and wanted me to log into my bank information giving them access to my username and password. I refused to do this and decided to contact someone to help me . Scammers...

• Initial Complaint

  08/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My fianc and I started our contracts with Denefits Be A Multi Millionaire on March 3, 2024 under the impression that this business will help us repair our credit as they stated on their flyers and website due to us looking to be home owners in the near future. I had a consultation with the CEO ****** Perlotr (Bammceo) over the phone. He told me that his **************************** package came with removing derogatory remarks, collections, hard inquiries, etc and our credit score was guaranteed to go up in as little as 30 days. We had to pay a down payment of $300 on March 3, 2024 and our monthly payments were $158.78 a month for a 6 month payment plan. We made payments on time for a total of 5 months and didnt see anything being done to our credit reports nor did our credit scores change. Ive made 3 monthly payments using my second checking account for my fianc and 5 monthly payments on my first checking account for myself. My fianc made a total of 3 monthly payments using his own checking account for his credit repair. Ive reached out to them via their customer service number through text message as they instructed in their online onboarding class and seen that my text message had been read but no one contacted me on questions and concerns about the progression of my credit repair. Ive also tried calling and even had a friend reach out for me via Instagram and was still unsuccessful. Weve filed disputes with our bank but this company will not release a refund to our bank. The assistant now calls, text, and emails me every week to try and get me to withdraw my disputes. Ive tried talking who a assistant letting him know were not happy with this contract and didnt receive the services we were told we would receive. I believe weve been scammed we wasnt informed that this company is for some sort of healthcare and we need help on solving this issue. I have all proof needed that nothing was done to repair our credit and merchant ignored our concerns.

  

  Business response

  09/20/2024

  On March 2, 2024, the consumer enrolled with Be A MultiMillinaire to perform credit repair services on her behalf.  She entered into a payment plan contract with Denefits to manage these payments.  ** service the contract and are not responsible for the services provided. After reaching out to the business, we have cancelled the contract and issued a refund to the consumer.

  Customer response

  09/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  08/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up to with 60 day credit repair back in August of 2023. I was told I could cancel within my first 90 days if I wasn't happy with my services and also they didn't meet the 90 day warranty. 90 day warranty states the 60 day credit repair "Guarantees" to raise my credit 100 points within 90 days or customer can cancel. 60 day credit repair DID NOT meet the warranty and I chose to cancel that's exactly what I did. ************************************************************* from the contract but never did. Then 60 day credit demanded I give them access to my credit reports again so they could exit me. I emailed 69 day credit repair screen shots of my score on from the software they were using to validate that my credit had not gone up the 100 points. 60 day credit then demanded I pay the remaining $1400 even though they had not met contractual obligations. Now for the last year I've been getting calls, text msgs and emails to which I've responded the following:" To whom this may concern,I, ******* ****** disputes Any and all claims of debt claimed by 60 day credit repair. Furthermore, I, ******* ****** request any and all contact to cease immediately unless it is through local county court for litigation of such claim. If ************************************************************************* I will contact the ***************************** and take any and all other legal action afforded to me. If 60 day credit repair applies anything to my credit report they are aware that they are doing so fraudulently and I will vigorously defend myself by taking any and all legal action available. Let this serve as documented and legal written notification.Respectfully,******* ******"Now, I'm receiving email from a company called Denefits (first time I hear of them) stating I owe them $1400 balance for 60 day credit repair. I have responded via email the same response as above.

  

  Business response

  09/20/2024

  After consulting with the service provider, they agreed to cancel the contract.  Furthermore, we have enabled Do Not Disturb on his account, so he will no longer be contacted by Denefits

• Initial Complaint

  08/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contacted by Denefits LLC to pay for a contract that was dependent upon services being rendered through CreditSavii which did nothing after I made the first down payment. I agreed to hire Credit Savii and Denefit offered a payment plan so companies could get services and pay over a while of which as stated Credit ***** never performed work that was agreed upon which is stated in the contract which now is a breach of contract Denefit has filed this claim on my credit report and I want it removed as services were not provided as agreed via contract.

  

  Business response

  08/21/2024

  We addressed the consumer's complaint with the service provider and they authorized us to cancel the contract.  Furthermore, we have deleted her tradeline account from our credit reporting.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for Better U therapy services on 7/27/24 and used financing. It was not clear that the financing was through a 3rd party Denefits or that were any enrollment or cancellation fees to consider. I contacted Better U on 7/28/24 to cancel and request a refund. Better U fully refunded everything however, Denefits charged a $30 enrollment fee, a $30 cancellation fee and a transaction fee of $7.80. So $67.80 for a service that was never received, cancelled within 24hrs, and fees were not clearly disclosed. I requested to cancel as I realized I couldn't afford the service and am being charged ridiculous fees to try to force me into keeping it.

  

  Business response

  08/12/2024

  After addressing the consumer's complaint with the service provider, they have agreed to cancel the contract and issue a full refund.  In turn, we have deleted the consumer's account from our credit reporting.

  Customer response

  08/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed up for credit repair with the company ********************* Enterprises on Sep 24, 2022.Around January 2023 l contacted the company because I didn't see any improvement to my report. No response from the owner who I had been in constant communication with. l asked a company representative to cancel my contract, which they agreed to do for a cancellation fee of $40. I then contacted the third party company in charge of the installments (Denefits LLC) to cancel the contract and they told me the contract could not be cancelled. I recently was in contact with Denefits and they advised that I owe $1958.36 while the services that I was suppose to receive are only $2000. I made 6 payments to this company and received nothing in return. I was scammed, now they're blackmailing me to pay them more money or they will further damage my credit, which they already have. I signed up to have my credit improved, l ended up with worse credit than before and having paid a company almost $1000, with nothing in return. ********************* Enterprises nor Denefits LLC has tried to rectify the issue at hand, all they want is more money, after they have already ripped me off.

  Customer response

  07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed bankruptcy and included this company in it. My lawyer sent them two different letters (an initial one and one later after they continued to attempt to collect). Even after the letters and me telling them multiple times that I had filed bankruptcy they still continued to call and text me, as well as try to pull money from my account. Even after changing my debit card they managed to pull funds from my account. Today, they successfully pulled funds from me, even though my bankruptcy was finalized two weeks ago, and then tried to pull even more funds. I told them more than once they could not pull the funds from my account.

  

  Business response

  07/02/2024

  We were not notified of the consumer's bankruptcy filing by the bankruptcy court.  Once notified by the customer, we changed the status of her contract to Under Bankruptcy, meaning she will no longer be contacted by Denefits nor will any more payments be run.  Furthermore, the payment that was erroneously run on 6/28/2024 has been refunded to the consumer.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The interactions begin on 11/24/2023. I signed a contract for a payment plan regarding a health service. In the time since I have received text messages regarding the payment of this debt. The individual who is representing the business has gotten aggressive and and is sending inaccurate and misleading amounts owed. I am unsure of what I need to pay and the representative has been unhelpful and not willing to explain what is happening. Combined with this and my concerns for the legitimacy of these texts I cannot pay my debts for fear of phishing scams.

  

  Business response

  06/27/2024

  We have made three attempts to contact the consumer since this complaint was filed.  He was not responded to our voicemails, emails or text messages.  If he wishes to contact our support team at ************** we will be happy to answer any questions he may have.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up to with 90 credit services back in February of last year. I was told I could cancel within my first 90 days if I wasn't happy with my services and that's exactly what I did, approximately 2 months into my services with them I called them and canceled. Fast forward to 6 months later I start getting calls and text msgs from this company called Denefits (first time I hear of them) stating I owe them ***** and I'm 120 days past due. So naturally I call them to find out exactly what's going on and they inform me that I have been being billed every month since February despite me calling and canceling with them. So in a nutshell they want me to pay for services not rendered because **************************************************** April but denefits still wants me to pay all those months when they did not work on my case. I have gotten different answers from both 90 day credit services and Denefits. From "YES we will remove it from your credit file to you owe us the full amount ASAP. I paid the 2 months that they worked on my file but Denefits still wants me to pay the other 10 months when nothing was done on my behalf. As of today they will not give me straight forward answers. It's ironic how I hired this company initially to fix my credit and they are now the ones hurting it the most!

  Customer response

  06/04/2024

  My original complaint has been resolved please remove my original complaint that I subbitted back on 5/24. Denefits has fulfilled their agreement and this matter is close. Thank you.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Denefits llc was hired by C&T ******************* to take my payments for there credit repair service. I found them on ********** and was duped into hiring them. They took advantage of me during the pandemic. An employee for C&T Holdings Signed me up with this company. The next day she calls me saying she she is longer working for them. Then she calls back and says they're scammers and she doesn't trust them. I have emails, phone logs and text messages to backup my statements. She then says they are going out of business soon so don't worry about them. She asks me to send her money and she will fix my credit instead. I was so confused at this point because she was the one that signed me up. After a year goes by I notice that Denefits llc has trade-line on my credit report reporting missing payments from the very list month. Confused I reached out to them and asked why they were reporting to my credit report. I never agreed to have them put their company on my credit file. C&T ************** was supposed to FIX MY CREDIT. The man I spoke with at Denefits told me to call C&T ************** to figure it out. So I called them and they were no longer in business based on the call. I called Denefits and told them I couldn't get a hold of the company. Denefits then said I have a contract with the company and I needed to pay them. I then said for what? C&T Holdings never fixed my credit and they are out of business. This was a scam they new the company was no longer in business. They had no right to affect my credit or add tradelines to my credit. If anyone has had this happen to them, please reach out to me. On top of everything they've harassed me with tons of calls, threatening texts and emails. All I wanted was to fix my credit and now I am dealing with this bully who has added several negative and late payments to my credit report in an attempt to destroy me. To think I went to them to fix my credit and they do this to me. My credit is in shambles thanks to them.

  

  Business response

  05/16/2024

  We tried to contact the service provider about the consumer's complaint and they were non-responsive. Therefore, we have cancelled the contract, zeroed out the balance, and deleted the consumer's account from our credit reporting.

  Customer response

  05/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩