ComplaintsforOptimum Professional Property Management Inc

• Initial Complaint

  10/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live at Lakeside condominium in ************ the *** named Optimum professional property management ************ *********************** the Clerk for our association has been Rude disrespectful down right out of line Cussing (fu) bullying screaming - am not Showing you any thing speaking to the owner of Lakeside and her three witnesses on October 18th of 2021 at 6pm a meeting about plumbing issues trying to resolve didnt happen in a matter of three minutes *********************** yelled (Cussing) and yelled get out the meeting is over along with two other people - We stated com down were here to resolve the problem not argue and yell at each other . Optimum plumbers came in stated this is a common pipeline not your inline piping *** matter I told *********************** numerous time by phone ************ I would have to hung up because *********************** would speak rudely and threaten to put a lien on my property was the last call the meeting was set up October 18,2021 the amount of $4500.00 with no proof received

  

  Business response

  10/21/2021

  Dear Sirs:

  
  Thank you for providing us with an opportunity to reply to the complaint and to provide
  additional information regarding it. Optimum Professional Property Management, **** is the
  managing agent for the homeowners association in which the complainant owner owns a
  condominium unit.

  
  Around March 2021, the elderly owner who resides below complainants unit notified the
  homeowners association that there was a water leak coming from the unit above
  (complainants unit). The homeowners association retained a plumbing vendor to investigate
  the water leak and determined the source was the complainants tub waste overflow for which
  the complainant is responsible to maintain, repair and replace. Complainant was informed that
  she was responsible to make the repairs and that her tub waste overflow was resulting in a
  water leak and damage. The unit owner below attempted for several months to work with the
  complainant on repairs.

  
  After the unit owner below was unsuccessful in her attempt to work with complainant to
  resolve the matter, she requested the homeowners association assist. Around May 2021, we
  contacted the complainant and requested that she make the repairs to her unit to prevent the
  continued water leak and damage to the common area and the unit below. The complainant
  did not make the repairs.

  
  Pursuant to its right of entry and repair under the homeowners associations governing
  documents, around June 2021, the homeowners associations legal counsel sent a letter to
  complainant demanding entry to her unit for the homeowners association to make the repairs
  complainant had failed to make to prevent continued and further water damage to the
  common area and the unit below. Complainant then provided entry to the homeowners
  association and it determined that the water damage had spread to one additional lower unit.
  The homeowners association caused its vendor to make repairs to Complainants tub waster
  overflow, to mitigate the water and mold from the common area and the two lower units and
  to repair the common area.

  Pursuant to the special assessment provisions of the homeowners associations governing
  documents, the board of directors sent a special assessment hearing notice to complainant for
  the purpose of levying a special assessment against complainant to reimburse the homeowners
  association for its costs to make repairs for which the owner was responsible including the cost
  to repair the complainants tub waste overflow, remediate the water and mold caused by her
  leaking tub waste overflow and make repairs to the common area. The hearing was held on
  October 18, 2021.

  
  On the night of the hearing, four women entered the room where the homeowners
  associations board of directors was conducting the hearing and preceded to the front table at
  which board of directors and the community manager were seated. Instead of sitting in the
  chairs that were set out for them and properly socially distanced from others, the four women
  came up and sat at the table next to the board and manager. The manager politely asked if they
  would sit in the chairs designated for them because of COVID and to maintain social distancing.
  The women immediately became angry and upset, would not sit in the chairs, and proceeded to
  disrupt the meeting. They did not identify themselves, so the board can only assume that the
  complainant was one of them. The only hearing scheduled that evening was for complainant, so
  the board and manager assumed that one of these women was the complainant, however
  there was no introduction or identification made.

  
  The homeowners association only invited the complainant owner of the unit, and does not
  know why four women arrived for the hearing or their identities. The four women proceeded to
  call the board members bigots. Neither the manager nor the board swore at the women. The
  president of the board of directors asked them to leave because the four women were angry,
  aggressive and uncontrolled. They eventually left the room.

  
  The homeowners associations board of directors voted to levy a $4,500.00 special assessment
  against the complainant for the homeowners associations cost to repair the leaking plumbing
  fixture in her unit for which she is responsible and failed to repair and for its costs to mitigate
  the water and mold and repair the resulting damage to the common area. The board of
  directors will not reduce the special assessment amount as it is not fair to the other owners
  within the community that they should bear the cost for this complainants failure to maintain
  and repair her unit. Complainant was given many opportunities to repair the tub waste
  overflow and instead of doing so she allowed the water leak to continue for months resulting in
  damage to the common area and other units.

  
  Please direct inquires to our management representative; ***************************** at either **************, ext.
  290 or via email at *******************************

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