Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talked with a ***** at dandy on November 28th 2023 to help with ***** reviews and told him to wait on processing any payments until I spoke with my partner and we set a meeting a few days later but in less than 45 minutes after talking with him and emailed him back to wait until after January ****. I talked with someone else on December 1st 2023 and explained we didnt want to proceed with there service and he assured me he would let him know. I also called the company on Monday December 4th and left ***** a message with the company and they were going to have him call me. He never did so emailed him again after the company charged me $300.00 dollars and another $99.00 and he assured me he would get me a refund ASAP. Never heard back and just tonight another charge of $300.00 is trying to go through.

  Business Response

  Date: 01/10/2024

  I am terribly sorry for this case. I have met with *************** and they had no knowledge of this matter previously. This is not something I have seen previously and I will find out how the error was made or communication was not tended to. I have just messaged my billing team to process the full refund and process cancellation. As they are out tonight please do expect this to be complete first thing in the morning. If you have any additional concerns or questions you can reach out to our support line directly and they can connect you to my office. ************

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was purchasing a pallet of electronics for $1.00. I gave my debit card information. I then saw on the bottom of the page that said I would have to join a club (?) for $40 a month. I never checked off the box for that. I just figured I was out $1 and that was it. Now, they're trying to get $40 out of my checking account. It's called "IQGOBILL.com.". The charge, right now, is pending. I don't know how to contact these people. Right now, all I have for proof is my bank statement. I don't want any money at all to come out of my account.

  Business Response

  Date: 11/21/2022

  We do not sell electronics. Wrong Dandy.

• Initial Complaint

  Date:11/03/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False Advertisement:Cold call marketing email stated:I noticed XXXl wrote a bad review for Simple Fix ************************ on ******* Its an unfair review and I can help you remove it and other bad reviews from ********************** and other review sites for (Business name removed)I asked a simple and honest question "The review you've listed in this email is around 30 weeks old, and was replied to in a professional manner. Other than working with ******* as this is a legitimate review from someone we provided an estimate service for, what system can provide a guarantee that the review listed by an individual would actually be removed? "The reply I received days later, informed me that since they do not own ******* they are not allowed to guarantee that reviews can be removed. So which is it? They aren't able to do much with ****** reviews which are the majority of reviews in this area, yelp doesn't do anything with reviews unless you're paying their $250 a month plan, which all they do is put it at the bottom and I'm pretty sure they don't have enough stock in ******** to manipulate anything. When attempting to save the email in order to upload it for evidence of my complaint, it tells me they deleted their end in attempts to cover it up.

• Initial Complaint

  Date:10/29/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I had to only pay one time fee of ****** and that it wouldnt auto renew and they stood behind their product and would cancel if not satisfied. They didnt and now I am being charged ****** per month and not allowed to cancel after attempting for 3 months!!!! They also didnt provide any value and literally posted fake negative reviews that they then removed to make it look like they were performing, which is fraud and damage to my company while the negative review was visible.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My complaint is in regards to services ReviewVio was providing to me and renewed without notice, and charged my company bank account $3,000. I did not wish to renew my services, in which I had reached out to my account rep in August of 2021 to notify via phone. She ( **** info below) said I could not cancel two months in and had to use their service for the remainder of the year. Additionally, she said if I simply didn't pay the renewal, their service would terminate. This did not happen, they took my bank account info and charged me 2 months after the June renewal date. No notice of renewal of service, no billing reminder, and no opt out option in advance. The service was to renew in June 2022, and did not as they waited 2 months, and without notice or warning drafted my account, and the transaction was not authorized. I reached out to the company, in which they refuse to call, only email, they denied my request for termination and denied my refund. I have asked repeatedly for the signed authorizations they are required to keep on file showing that I ever authorized 1) any payment direct from my bank account 2) any recurring payment from my bank account ************ does not have these documents and has processed payments without authorization. Further, they did not use an ach transaction rather a 'check by phone' option in which they fraudulently put a check number (#***) on the check, which is already a check in use by my checking account. I have since also asked for my current services to be terminated in which they refuse to acknowledge. I am trying to prevent this from happening again in the future. The resolution I am seeking is a full refund of the amount charged to my bank account in the amount of $3,000. Contact info for sales rep: ***************************** | ReviewVio Office: ************ / Cell: ************ ***************************** | www.H35313732363***3339H.com ***************************************************************************

• Initial Complaint

  Date:06/24/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1/21 I decided to contact Reviewvio/Dandy because I own a small business and had several bad reviews on ******* I simply wanted to have some of the poor reviews removed. I was told I would see results in just a few months (90 days). After 6 months of no changes I contacted Reviewvio/dandy and was told the process takes time and that someone would be in touch with me regarding my concerns. After not hearing anything from the company again for several weeks. I contacted them again and was given the same story. Coming up on almost a full year, no results and repeatedly getting a runaround I called to cancel my account. I was told to submit the cancellation letter in email form to their support team and that it needed to be done 30 days prior to my one year renewal date. I had never been told originally that my account would automatically be billed yearly. On 4/21/22 I sent the cancellation email, and just to be safe I cancelled my credit card as well. In 6/2/22 I received an email from a ***** Tellenback with the company telling me they had tried to run my card and it was declined for obvious reasons. Again I resent the original letter and explained it had been sent far in advance of the 6/1 renewal date. After that I thought I was finished with this fraudulent company. This morning I was looking through my transactions on my credit card and to my surprise there was a $1500 charge from Reviewvio/dandy on 6/13/23, an obviously fraudulent charge. How a company can be this conniving and deceitful and get away with it is absurd.