Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On this date of march 17th, 2025, I received an envelope in the mail from the company called lendvia, offering a personal loan at 5.99% when I spoke to a lendvia representative who claimed his name was **** ******, he informed me that they do not offer ANY loans at 5.99%. I'm fact, their lowest rate is *****%. This is very deceptive and it is false advertising. This matter truly needs to be addressed and corrected.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. ******** *****,

  
  Thank you for taking the time to share your experience with us. We sincerely apologize for any confusion or frustration caused by the mailer and the follow-up conversation with our team.

  
  At Lendvia, we strive to present clear and honest information to all potential clients. Our pre-screened marketing materials include sample rates that are available to qualified applicants based on various underwriting factors, including credit score, debt-to-income ratio, and other financial information. While some customers may qualify for rates as low as 5.99%, others may receive different offers depending on individual creditworthiness as assessed by our lending partners.
  We understand how this may have felt misleading and we truly regret that your expectations were not met. Please rest assured that we are reviewing the communication that took place and will use your feedback to improve clarity in both our advertising and client conversations.
  If you are still open to discussing your options or have any additional questions, we welcome the opportunity to assist you. You can contact us directly at ************************************************************ or call us at ************.
  Once again, we apologize for your experience and appreciate you bringing this to our attention.
  

  Sincerely,
  Compliance *******************start="1451" data-end="1454">Lendvia

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no customer service. You can call 800/877 numbers all you want- they have a script: I dont have any account information but provide your name and phone number and an account manager will return your call. No one calls back, EVER. The special account they set up for me cannot be accessed by me at all. Completely in the dark. Dont give bank info as I did, no idea where my money has been going and no way to find out. Their email address is not a success either, no one responds, EVER. Thousands of dollars gone and somehow they have an A+ rating on the BBB site. How? TOTAL SCAM?!Monies being debted: FORTH xxxx5577

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. ************************ you for bringing this matter to our attention. We sincerely apologize for the confusion and frustration you've experienced.
  After reviewing your file, we can confirm that your original loan application with Lendvia was not approved. Following that, your file was referred to our trusted partner, Alliviate Financial, and you were enrolled into a debt settlement program managed by their team.
  At this point, your account and all related servicing are being handled entirely by Alliviate Financial. Any questions regarding your program details, account status, payments, or access to your client portal should be directed to your assigned case manager at **********
  That said, were more than happy to provide any assistance or guidance you may need. If youd like help connecting with the right contact or understanding your next steps, please reach out to our Compliance Department at ************************************************************ or ************, and well be glad to walk you through the process.
  We appreciate the opportunity to clarify and support you in resolving this matter.
  

  Sincerely,
  Compliance *******************start="1287" data-end="1290">Lendvia

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not stop contacting me. I received an offer in the mail, and went to their website to review it. When I entered my offer code, they called me immediately. I didnt answer, because I simply wanted to review the offer alone, on my own time. Since then they have called me at least 3 times a day and they text me every time they call. Ive blocked their phone number, but they just call from a slightly different number. I spoke to one representative and asked to be removed from the call list on 2/12. The calls stopped for one day but the texts continued. I just received another call at 8:00 am on a Saturday 2/14! This has gone beyond unwanted solicitation, it is now harassment. I have asked to be removed from the call list for the second time. These are the phone numbers I have blocked so far:************** ************** ************** ************** **************

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Ms. *********************** you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration youve experienced.
  After reviewing your case, we can confirm that your information was submitted through one of our marketing campaigns on February 12, 2025, when you opted in by entering your offer code via our website. As a result, an automated follow-up was triggered to provide more information about the offer you requested.
  On the same day, you also requested to be placed on our Do Not Contact (DNC) list. We take all such requests seriously and immediately began the process of honoring your request. Please note that due to systemwide marketing integrations across different platforms, it may take up to 72 hours for a DNC request to fully take effect across all automated outreach systems. We understand that this delay may have contributed to the unwanted follow-up and we apologize for that.
  We have confirmed that your contact information is now fully suppressed in our system, and you will no longer receive calls or messages from Lendvia.
  If you have any further concerns or need assistance, you are welcome to contact our Compliance Department directly at ************************************************************ or ************.
  

  Sincerely,
  Compliance *******************start="1442" data-end="1445">Lendvia

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are harassing me. Calling at 5am for 5 days in a row. Asked multiple times for it to stop. NEVER submitted an application.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Ms. ********************** you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration this experience may have caused.
  After investigating your complaint, we were able to confirm that your application originated on January 24, 2025, through one of our ******** marketing channels. However, we fully respect your decision and understand your preference not to be contacted.
  Please rest assured that your phone number and contact details have been added to our Do Not Contact (DNC) list, and you will not receive any further communication from Lendvia.
  We appreciate your feedback and thank you for giving us the opportunity to address this matter. If you have any further questions or require additional support, feel free to contact our Compliance *********************************************************************************************************************************************start="998" data-end="1001">Compliance *******************start="1026" data-end="1029">Lendvia

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/28/25 Lendvia sent me an unsolicited letter that deceptively looked like tax documents. I called to tell them to get me of their mailing and calling list. They hung up on me three times before I could tell them to not contact me. I finally got someone to stay on the line long enough to tell them not to contact me. 24 hours later and I got a call at 6:30pm and another at 7pm. Deceptive, and incompetent.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. ************************ you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you have experienced.
  Please be advised that your contact information has been added to our Do Not Call and Do Not Mail lists. We have taken the necessary steps to ensure you will no longer receive communication from Lendvia through any channel.If you have any further questions or concerns, you are welcome to reach out to our Compliance ************************************************************************************************************************************************start="672" data-end="675">Compliance *******************start="700" data-end="703">Lendvia

• Initial Complaint

  Date:01/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a pre approval loan offer for $36,000 and called to find out about the offer. I spoke to a ***** and he said he needed to do a soft credit check and needed my SS. I reluctantly provided my information including my credit card information, employment and income. He took my information and ran my credit and then came back and said its getting late and would need to call me back in the morning. I called twice the next day to inquire about the status and was never called back. I am very concerned that this is a shame and is designed to steal peoples identity. I want to file a complaint since I am very concerned that I have inadvertently compromised my identity.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. ********************** you for bringing this matter to our attention. We sincerely apologize for the concern and frustration this experience may have caused.
  Please know that our underwriting team has made several attempts to contact you using the phone number we have on file, but unfortunately, we have not been able to connect. We understand how important communication and clarity are when it comes to financial matters, and we are committed to resolving this issue as quickly as possible.
  We want to assure you that your personal information is handled with the highest level of security and confidentiality. The soft credit inquiry performed was a standard part of the pre-qualification process and does not affect your credit score. We take your concerns about identity protection very seriously.

  
  To move forward, we kindly ask that you reach out to us at ************************************************************ or ************. Alternatively, you may provide us with a preferred call-back number and a convenient time, and we will make sure a member of our team reaches out to you directly.
  We appreciate your patience and hope to resolve this matter to your satisfaction.
  Sincerely,

  
  Compliance *******************start="1334" data-end="1337">Lendvia

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant daily phone solicitation for pre approved loans. Asked repeatedly to be removed from call list. Number is on *** do not call list. They keep asking for SSN, DOB etc over the phone for loan processing. This is senior abuse and predation. Even when they know it is an older person the ramp up the pressure for approving the loan. LENDVIA is a predatory lender preying on senior citizens. Want recordings of calls!? Next time I'm contacting the attorney general senior abuse line.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. *********************** you for bringing this matter to our attention. We take these concerns seriously and sincerely apologize for any distress or inconvenience you have experienced.
  After conducting a thorough review of our internal systems, we were unable to locate any record of your name, phone number, or email in our database. At this time, we have no indication that any outreach or communication originated from Lendvia directly.
  We want to make you aware that we have been dealing with instances of unauthorized third parties misusing our companys name to contact consumerssometimes aggressively or fraudulently. These cases are actively being investigated by our compliance and legal teams, and we are committed to holding any responsible parties accountable.
  You mentioned in your complaint that you may have a recording of one of the calls. If you are able to share that recording with us, it would be extremely helpful in identifying the source and potentially confirming whether any bad actors are impersonating Lendvia. You can send recordings or any additional documentation to our Compliance Department at ************************************************************.
  We are committed to protecting consumers from this kind of activity and appreciate your help as we work to investigate further.
  

  Sincerely,
  Compliance *******************start="1447" data-end="1450">Lendvia

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been incessantly harassed by this company for weeks. Calling from over 20 different numbers though Ive asked to be on a DNC list. I block every number and they call multiple times a day from different numbers.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Ms. *********************** you for bringing this matter to our attention. We take your concerns seriously and appreciate the opportunity to respond.
  After conducting a thorough review of our internal records, we were unable to locate any information associated with your name, phone number, or email address in our system. At this time, we have no record of any interaction or communication with you.
  We want to make you aware that we have been dealing with instances of unauthorized third parties misusing our company name, posing as Lendvia to contact consumers without our knowledge or consent. These deceptive practices are currently under active investigation by our legal and compliance departments.
  To assist us in addressing this issue and ensuring your protection, we kindly request that you provide any additional documentationsuch as call logs, phone numbers used, voicemails, or screenshotsthat can help us identify whether this activity is linked to one of these unauthorized parties.
  We are fully committed to resolving this matter and ensuring your peace of mind. Please feel free to contact our Compliance Department at ************************************************************ or ************ so we can work together to investigate this further.
  

  Sincerely,
  Compliance *******************start="1402" data-end="1405">Lendvia

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendvia offered me to consolidate 3 different credit cards, they answered me all my questions at the beginning. But Yirely and *** ******* only talked with me to get me like a client, but after I signed all the papers they never answered me again. The problem is all my credit cards are past due and Lendvia don't make any payment at all. I really need to talk with they about my case and I'm trying to talk with them since Dec. 20th 2024 and I never recieved a call back. They debited from my bank account $498.84 on Dec 27th 2024 but at this time the didn't make any payment to my credit cards are made and my credit score is impacted.

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and *** *****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration youve experienced.
  After reviewing your file, we can confirm that your original loan application was not approved. As a result, your file was referred to our trusted partner, Alliviate Financial, who specializes in debt resolution services. You were successfully enrolled into a debt settlement program through *********, and they are now the servicing provider managing your case.
  Please note that any questions regarding payments, status updates, or account handling should be directed to your case manager at Alliviate Financial, as they are now responsible for your program.That said, we are more than happy to provide support or guidance if needed. You are welcome to reach out to our Compliance Department at ************************************************************ or ************, and we will do our best to assist or help facilitate communication with the Alliviate team.

  We appreciate the opportunity to clarify and assist further.
  Sincerely,

  
  Compliance *******************start="1239" data-end="1242">Lendvia

• Initial Complaint

  Date:01/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous phone calls and just received a letter mail soliciting for loans. I am on the *** list. I get calls at all times of the day and voice mails. I need them to delete all my information from their system and stop sharing my information. There are even ******* videos about this company and on several forums with problems with this company. There is several lawsuits as well. Some in ********** and some in *****

  

  Business Response

  Date: 03/24/2025

  Dear Better Business Bureau and Mr. ********************* you for bringing this matter to our attention. We take all complaints seriously and are committed to fully cooperating with the BBBs efforts to facilitate resolution.
  After conducting a thorough review of our internal systems, we were unable to locate any record of Mr. **** in our databaseno matching contact details, communications, or marketing records were found. Additionally, we have not identified any activity linked to the phone number or email address provided in the complaint.
  Due to the absence of any connection, we respectfully request further documentation or supporting evidence that could substantiate the claims made. This includes phone logs, screenshots, mailers, or any other materials that could help us identify whether this issue stems from a third-party vendor or is potentially a case of mistaken identity or brand misuse.
  We also take allegations regarding Do Not Contact (DNC) compliance, unauthorized marketing, and online misinformation very seriously. If there is any verifiable misuse of our company name or customer data, we will take immediate and appropriate action.
  To assist further and investigate responsibly, we ask Mr. **** to contact our Compliance Department directly at ************************************************************ or ************. We are fully prepared to review any facts or documentation he can provide and will ensure that his concerns are addressed appropriately.
  

  Sincerely,
  Compliance *******************start="1625" data-end="1628">Lendvia