ComplaintsforLendvia

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I receive mail to my address for financial relief, with my name on it multiple time and fake check for a ****** loan from lendvia. I do not know where they got my information from, but it was a number to opt out of pre screening, so I called the number ***********, which was automated message, not a person and gave me the option of 1 to opt out 2 to join the list. I clicked one then it immediately ask for SSN, which does not sit right with me to opt out. Why do you need my SSN if I dont want a loan and I want you all to stop pre screening me and having information. This is a concern to me and I want to opt out as soon as possible. Also, the mail had wrong financial information of my card balance and payments overall it seem like a scam to me.

  

  Business response

  06/08/2024

  Dear *******************,
  
  We apologize for any confusion and inconvenience caused by the mail you received. We appreciate you bringing this to our attention.
  
  To address your concerns, the phone number you called, **************, is associated with the credit bureaus and is used for opting out of prescreened offers. When you call this number, you are given options to either opt out of receiving prescreened credit offers or to stay on the list.
  
  To complete the opt-out process, the automated system may request certain personal information, such as your Social Security Number (SSN), to verify your identity and ensure that your request is processed correctly. This is a standard procedure and is necessary to protect your privacy and prevent unauthorized opt-out requests.
  
  We understand that this process may seem concerning, but it is designed to protect your financial information. If you wish to opt out of prescreened offers, please follow the instructions provided by the automated system. If you encounter any issues or have further questions, you can contact the credit bureaus directly for assistance.

  optoutprescreen.com or call 1-888-5-OPT-OUT (**************)
  
  Again, we apologize for any inconvenience this may have caused. Please do not hesitate to reach out to us if you need further assistance or clarification.
  
  Sincerely, 
  Lendvia  
  

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Lendvia buys leads from third world call center spammers to circumvent the federal do not call list.They play dumb when challenged, but their business model relies on getting financially illiterate rubes to sign for their predatory loans. And they access these rubes by paying call centers in ********* to use the do not call list to spam them until they answer.

  

  Business response

  06/08/2024

  Dear *************************,
  
  We apologize for the inconvenience you have experienced. After reviewing your complaint, we found no record of contacting you, and no information related to you in our database. Lendvia does not buy leads from third-party call center .
  
  Additionally, the phone number you provided does not exist, and we were unable to reach you with that number. The email address you provided is also invalid. Without valid contact information, we cannot locate any records in our database.
  
  We are committed to resolving this issue and request that you contact our ********************* directly for further investigation. Your cooperation will help us address your concerns.
  
  Please reach out to our ********************* at Lendvia so we can work together to resolve this matter.
  
  Thank you for bringing this to our attention.
  
  Sincerely, 
  Lendvia  
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a mailer from Lendvia yesterday, May 6, 2024. It was addressed to *********************** at my home address. It contains a $27,000 Inflation Relief for qualifying Indiana Individuaks.#1: I have a shady nephew by this name and he lives in *******. #2: Why would Lendvia send this solicitation to someone who doesnt, nor has ever lived in *******?!#3.: I am putting Lendvia on notice that this is a fraudulent solicitation.#4: I spoke with Lendvia at 8:14am today, phone ************. They promised to have someone call me back to explain this solicitation that should never have happened. They havent called me back yet.

  

  Business response

  05/09/2024

  Dear ********************,

  
  Thank you for bringing this matter to our attention via the Better Business Bureau. At Lendvia, we are committed to maintaining the highest standards of accuracy and transparency in all our communications, and we sincerely apologize for any confusion and inconvenience this mailer has caused.
  Upon reviewing the details of your complaint, we understand the concerns about the mailer addressed incorrectly and potentially labeled as fraudulent. Please be assured, we take such concerns very seriously and are actively investigating how this miscommunication occurred. Our goal is to ensure it does not happen again.
  We attempted to reach out to discuss this matter directly and unfortunately, were unable to connect with you. We value your time and peace of mind, and would like to ensure a resolution to your satisfaction. Our Customer ********************* will make another attempt to contact you within the next 48 hours.
  Once again, we deeply apologize for any distress this has caused. We are dedicated to rectifying this situation promptly and hope to restore your confidence in our services.
  

  Sincerely,
  Customer *********************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I spoke with a representative on a consolidation loan early Feb of 2024. It was clear that a loan was not approved in our initial contact. Debt restructuring was considered for 1 week. I spoke with other providers in that 1 week interim to secure help elsewhere. I relayed this info to the initial Lendvia financial rep and made them aware that we would not be needing services. I started receiving unwanted and very persistent calls the next day and The 949 power dial calls have not stopped on almost a daily basis after asking multiple times to be removed from their and their partners database. Your help in stopping these solicitors from harassing people starting with me would be greatly appreciated.

  

  Business response

  05/09/2024

  Dear **************,

  
  Thank you for contacting us through the Better Business Bureau. We are truly sorry to hear about your experience and the inconvenience caused by the persistent calls you have been receiving. At Lendvia, we prioritize the comfort and privacy of our clients, and it is clear in this instance that we have fallen short of our own standards.
  Please be assured that we have taken immediate action to place your information on our Do Not Call (DNC) list to prevent any further calls. We will also ensure that your details are removed from any associated partners' databases to avoid any future disturbances.
  We understand that this situation may have been frustrating, and we deeply apologize for any stress it has caused. If there is anything more we can do to assist you or if you need further clarification, please do not hesitate to contact us directly at [insert contact number or email for Lendvia's specific contact].
  Again, we apologize for the inconvenience and thank you for your understanding and patience as we resolve this matter.
  

  Sincerely,
  Lendvia Customer Relations

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received letters and had no idea where they bought my information from. And called me to ask for my ss number. Caller ID for different companies

  

  Business response

  05/09/2024

  Dear Mr. ******************* you for reaching out with your concerns, and we apologize for any confusion or discomfort our correspondence may have caused. I appreciate the opportunity to clarify Lendvias procedures and ensure your comfort with our practices.

  
  Lendvia is committed to providing personal and efficient financial solutions, which may include personal loans among other lending products. Our advertising and outreach are aimed at informing potential customers of the options available to them. Its possible that you received our communication as part of these efforts. Our records indicate that following this, you contacted us to inquire further about the services we offer.
  During such inquiries, part of our standard process involves conducting a soft credit check. This is a routine procedure for most financial institutions, which helps us ensure that we offer customers products that align with their ******************** profile without impacting their credit score. The request for a Social Security Number (SSN) is part of this process, allowing us to accurately conduct these reviews.
  However, we understand and respect your concerns about providing personal information. Please be assured that safeguarding our customers' privacy and security is paramount, and we adhere strictly to all regulatory requirements to protect the data entrusted to us. If you prefer not to provide your SSN, we respect your decision and will continue to assist you to the best of our ability without it.
  We sincerely apologize if our contact was unwelcome or caused any inconvenience. We aim to maintain transparency in our communications and will take your feedback seriously as we continue to improve our customer interactions.
  

  Thank you for bringing this matter to our attention. If there are any further details you would like to discuss, or if there is anything more we can do to assist you, please do not hesitate to contact us.
  

  Sincerely,
  Customer Relations

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted this company about a debt consolidation loan. They talked me through it and then tried to switch me over to a debt restructuring plan with them. I informed them I was not interested in anything other than a loan. They contacted me several times about continuing on with the debt restructuring which I let them know I was not interested in at all.After multiple calls, I asked to please not be contacted again. After about 3 weeks I started getting calls again from a different person within the company. I reiterated that I had already told them I was no longer interested and to remove me from their system. Now 4 months after the initial inquiry about a loan I am still being called and texted about working with them. I have threatened to file harassment charges if they do not quit contacting me and have asked repeatedly to be removed from their system.

  

  Business response

  04/20/2024

  We sincerely apologize for the inconvenience and frustration caused by our repeated communications, which clearly did not align with your expressed preferences. Additionally, we regret that we were unable to secure approval for your loan with our lending partners due to your credit situation. It was certainly not our intention to persist in a manner that felt intrusive or disrespectful.
  Immediate action has been taken to ensure that your contact information is removed from all our systems to prevent any future contact. We deeply regret any distress this situation may have caused and are reviewing our customer interaction protocols to ensure this does not happen again.
  We take your feedback seriously and are committed to improving our services to better respect our customers' choices and privacy.
  Thank you for your patience and understanding.
  Sincerely,
  
  Lendvia Customer Experience Department

• Initial Complaint

  03/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 3/13/2024 I responded to a mail offer for inflation relief by going to the website and applying. I received a phone call and the man was rude and belligerent, and when I asked to speak to a supervisor, he hung up. I called the number on the letter, and the person I spoke to offered some convoluted account to pay a few of my credit cards through, but nowhere near the amount in the letter, and no guarantee that the credit card companies would agreed to the offer. After declining the offer, I checked for the email he said he had sent, and found that it was from a different company name. I think its rather shady for a company to get my financial information and sent me an offer, but use a different company to email me. This sounds like a fraudulent business.

  

  Business response

  04/04/2024

  Dear ***********************************,

  
  We have carefully reviewed your complaint received on March 13, 2024, regarding the mail offer First and foremost, I would like to extend our sincerest apologies for any frustration caused by the interaction you had with our representative. The behavior you described is not in line with our customer service standards, and we take such feedback seriously.

  We are also concerned about your report of a potential discrepancy involving email communications from a different company name. To ensure that we can thoroughly investigate this issue and take appropriate corrective actions, could you please provide us with the following information?
  

  -The phone number or any caller ID details from which you received the rude call.

  -The date and time of the call where the supervisor was requested.

  -A copy or the contents of the mail offer you responded to.
  

  -The email address from which you received the communication, and the date it was sent.

  
  Please send this additional information to ****************************************** , as it will help us in identifying any internal errors or external misuse of our company name.We aim to maintain transparency in our advertising and customer relations, and your assistance is crucial in addressing this matter.

  Once again, I apologize for any inconvenience and distress this situation may have caused you.

  We appreciate your cooperation and look forward to resolving this to your satisfaction.
  Best regards

• Initial Complaint

  01/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Spam email from lendvia, tried to opt out, ss number was asked for, red flag for me

  

  Business response

  01/26/2024

  Dear *********************************,
  I hope this message finds you well. I am reaching out from LendVIA regarding your recent complaint about receiving spam emails and concerns about our opt-out process and information requests.
  First and foremost, I would like to apologize for any inconvenience or concern that this situation may have caused you. At LendVIA, we prioritize the privacy and satisfaction of all individuals, whether they are current clients or not.
  Upon reviewing your complaint, we conducted a comprehensive search of our records. I must share that we found no evidence of previous interactions or correspondence with you in our database. This includes any record of sending emails to your address or requesting sensitive information such as a Social Security number, which is a practice we strictly avoid for privacy and security reasons.
  Given these findings, we are keen to understand and resolve this matter more accurately. If possible, could you kindly provide us with any screenshots or additional details of the emails you received? This would greatly assist us in investigating the issue further and ensuring that your email address is removed from any mailing lists incorrectly linked to our company.
  In the meantime, we will take steps to ensure that no further communications are sent to your email address. Your request for no further contact will be respected and actioned immediately.
  We sincerely apologize for any distress this situation may have caused and thank you for bringing this matter to our attention. Please feel free to reach out directly to me should you have any further concerns or require assistance.
  Thank you for your patience and understanding as we work to resolve this issue.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩