Reviews
This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,163 Customer Reviews
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Review fromLisa R
Date: 01/03/2025
5 starsLisa R
Date: 01/03/2025
The loan experience was probably the best and most professional we've ever experienced. Thank you!
LoanDepot
Date: 01/21/2025
Hi ****! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.Review fromErick P
Date: 01/02/2025
5 starsErick P
Date: 01/02/2025
Very satisfied with my experience with loandepot, Had great time and learned alot with this two awesome ladies, Ms **** and ms ******* they're awesome people, ms **** she explained me alot and the difference between the products I was interested in, she started my process for HELOC and Ms ******* finished my application nice and easy thank you both for this smooth experience.LoanDepot
Date: 01/20/2025
Hi *****! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.Review fromAngela N
Date: 12/30/2024
1 starAngela N
Date: 12/30/2024
I have been battling Loan Depot since I found out my Dad was able to take out a HELOC without my mothers knowledge (mind you in a community property state). He has been battling cancer this year and is near the end of this very difficult battle. The family was unaware of this mortgage and by the time we found out, they had already started the foreclosure process. I have spoken to no less than 20 supervisors and way more **** than I can count. They refuse to waive any fees associated with the foreclosure process even though I paid it current.We knew that he was speaking with loan depot about his first mortgage and making payment arrangements. However they foreclosure process was already happening while they were letting him agree to that re-payment plan.On top of this, there is no way he would have qualified for this loan based on his income in the past few years due to his treatments. I believe this is predatory lending and they just did the loan so they can take my parents home. I have raised this complaint and was told it was being "reviewed" but I have not heard back from them. I continue to call with no avail.LoanDepot
Date: 01/03/2025
Hi ****** -- Thank you for sharing your experience. If you would, please reach out to our ************* team at ************ ******* or **************************************** Wed like to hear more.Review fromCordell T
Date: 12/30/2024
5 starsCordell T
Date: 12/30/2024
Loan Depot Team: Submitted online application on December 2 and loan was funded on December 24th. Normally 4-6 weeks. The turnaround time was amazing. I could not be more happier with my experience. Everyone from loan officer to his assistant to the appraiser and the notary were kind and professional.LoanDepot
Date: 01/03/2025
Hi *******! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.Review fromDaniel K
Date: 12/29/2024
1 starDaniel K
Date: 12/29/2024
Need a loan soon - STAY AWAY. Also VERIFY what your sales person is attempting to sell you!In a Nutshell -Through no fault of mine, my loan took 2 months to fund. I was advised by 2 other financial institutions (using the identical information I provided to Loan depot) that I would close within 2-3 weeks (at the most) if I wanted to apply with them These comments came from a manager level individual at each institution - not just the sales ***resentative. In the end, my loan did fund.The Good First - ** ******************** was fantastic. She was professional, courteous, and gave me straight answers. Upper level management was also professional and courteous. Management went a step further to insure my funds were wired out as soon as possible providing feedback along the way. The Bad-** sales *** attempted to sell me a $140k loan when I articulated I only needed $30k with a promise that I would simply return unused funds and have the loan payment adjusted to a lower amount - only the loan he sold me does NOT allow this nor were there any loans of this type that even exist. I applied Oct 25, final loan disbursement occurred Dec 20. Every request made of me was provided within 24 hours. All communications and intentions were provided using the loan depot messaging tool. At NO time was my financial status at risk that would prevent approval of my loan. ** loan process was put into suspense for at least 2 weeks for an undisclosed reason. After learning that my $140k loan was NOT as promised. I was notified that I might potentially lose my rate lock, and that my new closing costs would be higher. I found it necessary to escalate my loan 2 management levels to insure these conditions did not occur. NO CUSTOMER SHOULD EVER HAVE TO ENDURE THIS DELAY AND REQUIREMENT TO ESCALATE THEIR LOAN APPLICATION. It gives me pause how someone with less favorable credit and income would be treated if they had a similar situation occur.LoanDepot
Date: 01/03/2025
Hi ****** -- Thank you for sharing your experience. We would appreciate hearing more. Please contact our ************* Team at ************ ******* or *************************************** so that we can discuss your situation further. Thank you!Review fromKameron P
Date: 12/14/2024
1 starKameron P
Date: 12/14/2024
I had a very bad experience with the loan officer named ***** ******. I asked her several times that I just wanted a home equity loan. She kept on trying to sell me a refinance. She also wasted my time telling me things that did not apply to me. After a while again I told her what I was looking for and what I have been approved for with other companies. She become very rude to me which led to hanging up. Very bad customer serviceLoanDepot
Date: 01/03/2025
Hi ******* We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************Review fromLeonardo L
Date: 12/11/2024
5 starsLeonardo L
Date: 12/11/2024
Loan Depot team is the best team in financial businesses that I never meet before. Their caring, professionalism and the perfect timing process in my Loan make this company the best in market. I strongly recommend them. Loan Depot es el mejor equipo en el mercado de finanzas que jams haba visto. Su cuidado, profesionalismo y el proceso de sincronizacin perfecto para mi prstamo, los hace merecer la distincin de lo mejor en el mercado de finanzas hoy. Yo los recomiendo como la mejor opcin. ******** ****LoanDepot
Date: 01/03/2025
Hi ********! We are happy to hear that you had a great experience with us. Thank you for sharing your story. We are here for you if you have any questions or future financial needs.Review fromAntony W
Date: 12/06/2024
5 starsAntony W
Date: 12/06/2024
Great company. They are professional and knowledgeable, and loanDepot caters to the customer's needs.LoanDepot
Date: 12/11/2024
Hi *******, We are happy to hear that Team loanDepot was able to exceed your expectations. Customer Satisfaction is our number 1 priority, we look forward to working with you again in the future!Review fromJ. V
Date: 12/02/2024
5 starsJ. V
Date: 12/02/2024
All I can say is that our Loan Officer made the process so smooth and had the best experience, We hope to do business with her In the future. Thank you **** *. and Loan Depot.LoanDepot
Date: 12/03/2024
Hi J.V! Thank you for sharing this positive experience. We are here for you if you have any questions or future financial needs.Review fromGrant B
Date: 11/26/2024
5 starsGrant B
Date: 11/26/2024
Good company to work with Made things easy to understand Friendly peopleLoanDepot
Date: 12/03/2024
Hi *****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
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