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Complaint Details
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Initial Complaint
02/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My Amazon package has been delivered to the parcel pending locker in my building. But when I typed in the code, the door didnt open. **************** tried to do a remote opening but that didnt work. **************** left it with my building management to get it resolved. My building management is awaiting to get in touch with them. Its been 2days and the matter hasnt resolved. My package isnt delivered and the company isnt doing anything about it apart from registering the complaint. It is frustrating that the company doesnt care about customers mail being delivered promptly even when issues happen when that is the main purpose of their company.
Business response
02/21/2022
We spoke with the customer. The issue has been resolved and the customer has recieved his package. Turn around time will be rectified.Customer response
02/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
02/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The Parcel Pending box at our apartment is not working to retrieve packages. The service is mandated by our complex, and it not something I would use if I had an option. My package was put into the box by an amazon delivery driver. Normally they deliver right to our apartment, however this time they decided the us the Parcel Pending box. Because I cannot retrieve my package, due to the box malfunctioning, I will be charged for not picking up my package. This is a problem, because I cannot access my package, despite trying. I have called Parcel Pending's custom service number, where they claimed that it would be a **** minute wait to speak to someone. No one answers, but they automate system pushes you to schedule a call-back every 45 seconds or so, which leads me to believe there is no custom service team.Business response
02/17/2022
I reached out to ******************************* on 2/17 and left a message for a call back. I will follow up with *************** on MondayInitial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Locker at my residence has been down for well over a week or even 2. It has already been reported to have computerized issues before it completely went down. Now it has been down and not usable for weeks. On top of that, the companys response to my questions regarding their communications with carriers/providing them access codes was very vague in answers.Business response
12/23/2021
I reached to the customer and left a detailed message with my return phone number. I apologized for the delay and inconvieinience of the locker system. I addressed the concern and asked if there were any further questions I could help with to call me back on my direct line.Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a notification of a package on 10/23. When trying to retrieve the package, the locker made a sound but did not open. When contacting Parcel Pending they tried to remotely open it but it would not open. The key was used to open the panel, though when clicking the switch to open the locker, it was still unable to be unopened. I have reached out to Parcel Pending numerous times to get this taken care of and no one follows up with me. They say they need the apartment managements permission to send out a technician to fix the locker, though they have received that. They cannot give a timeframe of when they can send out a technician. It has now been over a month with no answer as to when this will get this resolved.Business response
12/09/2021
We reached out to the customer and appolgized for the inconvienice for the length of time it took for a tech to come on site and resolve the issue. Our tech weas on site 12/7 and resolved the issue with the locker system. We refered the customer to the ************** to pick up her package.Initial Complaint
11/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My apt complex uses parcel pending services and my package has been stuck in a locker for a week *************** tried to remove it with master key to no avail. A work order was placed with parcel pending a week ago and according to them there are not enough technicians to serve their assets and the customers have to wait until someone from a 3rd party provider decides to come to premises. The company is based in CA and is doing business in TX clearly lacking the adequate capability to provide decent service.Business response
11/24/2021
We reached out to the customer, we set up a tech to go out to the property on 11/24 @2pm to remove package and resolve issue. Customer now has her package, we want to thank the customer for her patience while ************* resolved the issue.Initial Complaint
10/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The parcel pending charges us to use a locker. However, the locker in the apartment has been broken for a month, and they are not fixing it at all.Business response
10/26/2021
We reached out to the customer, we let the cutomer know that we would address the service request and follow up with the customer with resolution.Customer response
10/28/2021
The issue has not been resolved yet.Business response
11/04/2021
We have reached out to the customer and made him aware that the system is now up and running and packages are being delivered successfully.Initial Complaint
10/19/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I signed an apartment lease with "**************************** Apartment", ******************************************, effective 04/15/2019. I was required to sign up with "Parcel Pending.com", who would handle all package deliveries to my location.Effective 12/07/2019, I terminated my apartment lease and relocated to ******, ** - this was done with the cooperation and approval of **************************** management. I currently reside in ***********, ** and am retired.Here's the issue I need help resolving. Several days ago I received both text messages and emails from "ParcelPending.com" informing me I have a package in a locker that must be picked up by 10/19/21, or will be assessed a $3.00 per day penalty fee. I have no (0) outstanding packages that I am expecting.I simply want any relationship with Parcel Pending terminated effective 12/07/2019Business response
10/20/2021
We have reached out to the customer. The customer responded and we have resolved the issue.
Customer response
10/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****************************
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Get a QuoteCustomer Complaints Summary
82 total complaints in the last 3 years.
22 complaints closed in the last 12 months.