Business ProfileforKia of Irvine

NHTSA Recall number 23V218 SC267 for a 2016 *** **** ** high voltage battery issues.Car has been at the dealership for 204 days and counting, have done everything *** has requested of me and paid for everything including the tow to the dealership, No loaner car no nothing but an ever changing excuses.Was tracking in late December 2023 an E400 battery from ***** to **********, Customs, and that's where it vanished, ***** a *** ******** care who said she was in charge of ordering the ** batteries has also vanished.My new Escalated case worker ******** is not helping and I only get canned responses that say the same thing.We are waiting on a ********* ** main battery, the car only has ****** miles on the odometer and they are only offering $5,000.00 in trade for a new car.The dealership says the battery is on national backorder.Please help no one is doing anything, get a different response with each different person at *** care, That Recall doesn't apply to you, only thing we owe you is a gear for the electric park break, You never got such a letter (Yes I did and still have it), One girl had a ohh s*** moment reviewing the case but would not tell me anything, ******** says it is backordered.Please help I am stuck in a very bad situation.Sincerely, ************* $25,000 for a car that only delivered ****** miles dead on the side of the road.