ComplaintsforACLS EDU
Online Education
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Complaint Details
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Initial Complaint
08/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I taught BLS, ACLS, and PALS courses for ACLS Edu for approximately three months as a contracted employee.I was given improper and malfunctioning mannequins and defibrillator trainers and outdated and ripped algorithm posters (all in violation of AHA requirements) to teach classes.BLS and ACLS classes were taught by one instructor at the same time (wasting student's time and not covering the correct content for the certifications of one of the two groups).Student to instructor ratios were often over 4 times that of AHA requirements, leading to uncomfortable student accommodations, and very little student coaching by the instructor.Students often reported not receiving their cards in a timely fashion or not receiving them at all.And student's often reported not being able to contact customer service as to change class times/locations or resolve issues.As a contractor, I was not paid for the last three weeks of my working with ACLS.Edu .Initial Complaint
04/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was hired as a contractor to teach classes in ********* ** and sent me not appropriate education tools so ended up spending over ****** dollars in manikins, anaphylaxis edu,seizure, narcan and hemorrhage control items and app to go through scenarios for advance providers. They didn't bother paying me $2200 for the 6 classes I taught before I resigned although they say they canceled contract. Nor did they send me my INSTRUCTOR CARDS. So they collect money from students but don't pay staff.MY TCC ************ And owner ****************** have failed to respond and apparently not held responsible for collecting money from students but fail to pay ** STAFF.Initial Complaint
03/29/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My boyfriend and I signed up for an ACLS/PALS course that was supposed to be conducted on March 14. Two days before the class, we received a text from a woman named ********* who notified us that the course was no longer offered in ******. She said we could proceed with an online portion and pay for supplies to be shipped to us or get a full reimbursement. We asked for reimbursements, but they have never been sent. Weve tried emailing and calling the central office and texting *********, but we have not gotten any responses. Each of us is out $225.Initial Complaint
03/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid and registered for an in-person BLS skills session in *******. They gave me the address and I chose my day and time. I arrived at the location on March 12th (the day it said on my receipt), only to be told that it was a residence and there is no CPR courses held there. The website says ************************************************************** but they did not. I emailed ACLS and they told me they didnt even have a ******* location so I must have been mistaken. I forwarded my registration receipt and the link to THEIR OWN WEBSITE that says ******* ******** and asked for a refund. They said it would take **** days. Its been 16 and ive had no refund and im out 100$Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a traveling healthcare provider who was in need of obtaining an AHA BLS (Basic Life Skills) certification before leaving for a temporary work assignment in Virginia at the end of March. On 3/11/22, I found a course which seemed to meet the required criteria from a link for finding ************************** courses near me. I signed up for a class scheduled for 3/14/22 and received confirmation that my payment of $100 was received. One day before the scheduled class, I received an email from *********************** indicating that the class had been cancelled and I was being rescheduled for 3/18/22. Unfortunately, I was not available that morning, so I was rescheduled for a class on 3/25/22. A few days before this class I received another email indicating that the class had been cancelled again. The email asked me to reach out to discuss other options available. I have sent multiple emails to ************ and the "Contact Us" email listed on the ACLSEDU.com website. I have also called and left messages with call back numbers on the phone number displayed on **************** email *************) as well as the number listed on the ACLS EDU website. So far I have not received an email or phone call from anyone. Due to the limited time before leaving for my assignment, I was able to book a class with another company and received my certification. I have explained the situation and requested a refund of the $100 paid to ACLS EDU for the canceled class. As of yet, I still have not received an email or phone call from anyone associated with this company. I would just like to get a refund of the $100 paid for a BLS certification (Order Date: 3/11/2022 Order ************.Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid 100$ for a BLS skills check off exam that I took on 2/19. I was assured by the instructor that I would receive my ecards through ************************** in 2 business days. It has been almost a week and I do not have my ecard. I have called and left multiple messages over the last 3 days and have not recieved any answers from them. I am unable to begin a job because of this.Business response
02/27/2022
We've put a rush order and the student will receive their card in the next hour.
- ACLS EDU
Initial Complaint
02/11/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I registered for their *** Instructor Training Course. I paid the $250, and the class was stated to be via zoom and a link would be sent to me for the zoom class. Come the day of class, I never received a zoom link. Their website states that after roll call for the class, they would contact any registered students that were not present for class via phone and email. Not only did they never send a link, I was never contacted as they stated, nor did they answer or respond to my 4 calls and 4 emails about the matter. I am out $250, with no promise or response of even starting the *** certification.Initial Complaint
01/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased an in-person ACLS class from this business on 12/3 for myself and my partner.(address on receipt was: ACLS EDU LLC ********************************************************************* ******************************* ************)We later discovered that we would be unable to attend the course on the January 2022 date and called to cancel (consistent with the policy, we were eligible for a full refund).I called on the following days:12/6/21: left a message about cancelling and they said they would call me back 12/9/21: called back since I still hadn't received a call back from them, the woman guaranteed that someone would get back to me to cancel 12/15/21: I called back and asked to speak to a manager about cancelling, and he said that he was the one "in charge" and that he would cancel both reservations but that "it would take a few days" to see it on our credit card 12/29/21: since we didn't see the refund on our credit card, we called back again. I asked to speak to a manager since I couldn't keep checking for the refund and he said "good luck!" as if there was nothing he could do to ensure I got my money back. When I asked what date I should expect the refund by, he stated "this is bordering on harassment" and hung up on me.Today is 1/2/22 and there is still no refund for $100 x2 on our joint credit card.Initial Complaint
12/24/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I successfully completed the BCLS/ACLS hands-on courses with this company on 12/17. I did not receive my completion card and the ******************** will not return my multiple attempts for correspondence.Initial Complaint
09/24/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello,I purchased some items from ACLS Edu, LLC and reached out then multiple times for a return authorization code to return the unopened items. I left many voicemail messages and sent multiple emails and they wont respond to my request to return the items. Their policy is to return within 30 days for a refund but you must have the return code first. I have never been able to get through to a customer service person in my multiple attempts. They have only responded to my emails when it is about a class schedule or cancellation.
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Customer Complaints Summary
15 total complaints in the last 3 years.
0 complaints closed in the last 12 months.