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Business Profile

Online Shopping

Holstere

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 phone cases in 2 separate orders (#***** & #*****). During the order process i had been in touch via email to see if I can make an adjustment prior to the item shipping. I received both items I ordered. I changed my mind about the products and wanted to start a return. Their return window is only 15 days. There's no phone number on their website or address or any information on how to return an item other than sending an email to ******************************** I've sent 2 emails (one from Yahoo and one from Gmail) requesting information on how to start a return and where to send the items to. I have not yet received any response.

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items from Holstere on March 31, 2023. That same day, I received a confirmation email as well as a shipping notification. The shipping notification provides a **** tracking number. Clicking on that number indicates that it is "pre-shipment" and that the **** is awaiting receipt of the items. It has been nearly a month now and the status has not changed. The items have still not shipped. I have reached out to the company on multiple occasions via email and also the contact form on their website. They do not provide any other means of contacting them. I first emailed them on April 18, and have since used their form to try to reach them. I have not received any replies or any indication that my concerns are being addressed or that my items are shipping. I would be glad to either have the items delivered or to receive a full refund. Either resolution would be satisfactory.

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made purchase from this company(order #*****) but didn't like there's product. After requesting refund i followed instructions they had on website. After they received back item(i have tracking) i tried correspond with them but never received a reply. I never got my refund. This people are thieves. They licence should be revoked.

  • Initial Complaint

    Date:03/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a phone holder and zippered case at $40.00 off or $42.00 each. I received the small zippered case; never the phone holder. I wrote 5 times to the one customer service form listed. Cannot reach by phoned. No response ever and never received main half of product!Until the saw the BBB site, I never knew how many compaints have been lodged. I want my money back or the full order *****************************

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/2022, I sent a message to Holstere, indicating I had placed an order by mistake. They replied , citing: "Apologies for missing your prior emails during the holiday season. Unfortunately, we are unable to cancel your order as our fulfillment team has already shipped and it is en route. What you can do is deny the package or write "RETURN TO SENDER" on the box and have it shipped back to us free of charge for a refund. Thanks, Holstere team." I responded to this email on 1/9/2023, indicating I had done exactly as they said, denying the package to have it sent back to them for a refund. They did not respond. I sent another email on 2/18/23, explaining I had still not received the refund and asking if there was a customer service number I could reach. No response again. I filled out another submission via their website, explaining the situation-- STILL NO RESPONSE. Please help, as I returned the product and just want my refund!

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from Holstere and returned it shortly after I purchased it. They received the returned item on 12/14/2022. I have not received my refund yet and I've sent multiple emails about this. Can you help me?

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 13, 2022, I ordered the Holstere product "Genuine Leather iPhone Case ******************************** Strap" in the size for "iPhone 13 Mini. Holstere sent me the product in the iPhone 11 size. I've been in an email exchange since September that is still not resolved. I simply wanted to exchange the case they incorrectly sent me for the one that I ordered in the size I ordered.

  • Initial Complaint

    Date:11/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item on October 22,2022 and received on October 29, 2022. Returned item via **** and they received on November 7th, 2022 at 7:07 pm. To this date, which is November 20th, ******************************************************************************** refunded the purchase. On their website there is no other form of contact except the email address they provide.

  • Initial Complaint

    Date:10/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought online 3 items (ORDER #*****) on August 27, 2022.Email received that day, stating **** tracking number: UE394932465US.Inquiry of the tracking shows:2022-09-03 18:58 ******, ***********, Departed -> Your item departed a transfer airport in **************************************************************** on September 3, 2022 at 6:58 pm. The item is currently in transit to the destination.2022-08-30 21:52 *************, ***********, Departed 2022-08-29 18:10 ********************************************************************** 21:34 *********** ** INTERNATIONAL DISTRIBUTION CENTER, Processed Through Regional Facility 2022-08-28 14:02 ************************, Arrived at **** Facility 2022-08-28 14:02 *********** ** INTERNATIONAL DISTRIBUTION CENTER, Arrived at Regional Facility 2022-08-28 12:47 ****************************************, Accepted at **** Origin Facility 2022-08-27 19:20 ****************************************, Shipping Label ******** **** Awaiting Item Have contacted company through their online form and by email repeteadly for further clarification of the whereabouts of the products, but no response at all. In their website no other mean of contact is advertised.Would like assistance to verify what happened with the items and if cannot be delivered, request a refund.

Holstere is NOT a BBB Accredited Business.

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