Complaints

This profile includes complaints for Action Property Management Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Action Property Management Inc

  320 Commerce Irvine, CA 92602-1391

  
• 

  Action Property Management Inc

  1250 Corona Pointe Ct Ste 404 Corona, CA 92879-2099

  
• 

  Action Property Management Inc

  655 Montgomery St Ste 1190 San Francisco, CA 94111-2658

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  Action Property Management

  1722 J St Ste 200 Sacramento, CA 95811-3046

• 

  Action Property Management Inc

  11501 Dublin Blvd Ste 200 Dublin, CA 94568-2827

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a leak 2 years ago from a condo above mine. The *** sent a vendor out to repair the leak and they tore up the ceiling. They promised to come back and seal it up. Never happened. The same place had a leak just a few days ago and they came and opened a bit of cardboard that had been there previously. They repaired the leak and said they would send someone out to seal the ceiling back ****** they are telling me they dont do internal repairs even though their vendor tore the hole in the ceiling.I just want this ceiling patched back up the way it was before the guys they hired tore it up.Thank you

  

  Business Response

  Date: 03/04/2025

  Our team specializes in managing the common areas and shared responsibilities within the community, but as outlined in the governing documents for this community, there are specific guidelines that determine what is covered by the *** and what falls under individual unit ownersresponsibilities. In this case, drywall repairs due to leaks caused inside the unit are not considered part of the ***'s scope of responsibility, as those repairs generally fall within the realm of individual unit maintenance. The community manager reached out directly to the homeowner to remind them of these guidelines, and we have provided the homeowner with the documents the Communitys water damage policy and maintenance matrix.
  

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday Jan, 19, 2025 we woke up a loud sound coming from outside in our community pool area. This sound was causing a disturbance throughout the community we live in. We called our HOA property managment company the first time at noon as the sound did not stop. They responded and told us they would have someone come out. We left the house for the day as the sound was unbearable. We got back home at 5:00 pm the same day with the sound still going. At this point all the neighbors have communicated with each other about their frustration's with the sound and nothing being done about it. We called again just to find out that the after hours emergency number is just a call forwarding service and is unable to reach anyone from Action to come out and fix this issue. After numerous calls, We finally get a call back around 7:40 pm saying that maintenance is coming out to fix the issue. It is now 10:00 pm and the issue is still on going. At this point out neighbors opted into getting a hotel as the sound was to loud to sleep through. Fast forward to the next morning. The sound is still on. We called around 7:00 am to see why it was still going on and not fixed only to be told that this did not constitute as an emergency and I quote "the technician gets their when he gets their to fix it, you'll just have to deal with it until then." Mind you this sound is loud enough that they can hear the sound over the phone while we are standing in our home.Absolute joke of a company. I have never seen negligence to this level. ****************** 0 Customer **************************** - 0 Negligence - 10 Disrespect - 10

  

  Business Response

  Date: 01/20/2025

  
  On 1/19 at 4:27pm our community care team received the first call from **** regarding the sound coming from the pool area. There is no record of a call being placed at noon or any time before 4:27pm PST regarding this issue. **** called 9 more times between 4:27pm PST and 7:45pm PST. Unfortunately, ********* who is a manager realized at 7:00pm PST her phone number had been incorrectly updated in management app and therefore contacted our IT team to update it. ********* then called **** at 7:52pm and contacted the pool company and left a message to come look at the issue. At 8:54 PM ********* got on another call with **** as he was upset with communication and ********* explained that there was an issue with getting the messages to her and as soon as she received them, she called him back. ********* stated she was not able to explain the matter before he hung up on her. By 10:20pm the pool company was on there way, when they arrived, they were able to stop the noise. The next morning, the noise had returned. By 8:25am we had called the pool vendor back and there was someone onsite fixing the issue. Our team made a big effort to get a vendor on site as soon as possible on Sunday evening and return ***** call to update him on the situation.  

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On Monday, October 21, 2024 around 4:00 PM, my tenant informed me that there is a leak coming from the bathroom vent. The unit upstairs was doing plumbing work. She reported this issue to the management company (Action Property Management). Management company told her they're sending a plumber to make sure everything was ok. The plumber didn't come on Monday, but my tenant was told they will be coming the next morning. 2. Plumber didn't come the next morning, Tuesday, because the management company could not coordinate the time with the upstairs unit. The tenant was told that plumber is coming on Monday, October 28, ******. I wrote an email to the property manager ******* ******** as well as to ********************************************************* on Wednesday, October 23, 2024, but received no response. 4. On Thursday, October 24, 2024 I used the Chat option and spoke to ******** *******. She did reply to my email saying that **************** has Confirmed the appointment for Monday Oct 28 from 9-11. 6. My tenant informed me there was another leak in the same place. 5. Plumber never showed up on Monday, October 28, 2024, yet my tenants changed their schedule again to make sure this issue is taken care of (third time).6. Tuesday, October 29, 2024, I wrote another email to the Property manager, but didn't get any response back. 7. I called the office and left ******* a message 8. ******* responded to my email right after I called and told me he will 'immediately follow up with the Plumber'.9. My tenant sent me the text message from the plumbing company, where ******* is saying that 'appointment was missed"10. ******* called me around 7:15 PM and said that plumber is coming on Wednesday, October 30, 2024. 11. When I spoke to my tenant yesterday, she said that plumber is not coming until Friday, November 1, 2024. And it is not confirmed yet.

  

  Business Response

  Date: 11/06/2024

  The complaint is regarding a leak caused by the unit upstairs. The toilet valve started leaking when the homeowner upstairs replaced the flooring in the bathroom. The association plumber (Western Plumbing) has confirmed no active leak in the unit. Also,Ive made it clear to the homeowner **** the leak is homeowner to homeowner matter and the association as courtesy got involved to ensure there are no active leaks in the two units. 

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** **********
  
   
  

• Initial Complaint

  Date:06/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a townhouse named Cienega and Action Property mgmt. is the mgmt. company that supposed to serve the community by providing different types of services by contracting other companies that provide service like landscaping, parking, gate repair, lighting repair,. Previously, our community used to be run relatively well when we have a different property mgmt. company. But since the board hired Action prop mgmt. company, the service has been extremely bad. We, homeowners dont get the services we paid for, our emails dont get responses by the mgmt. comp and when we ask questions about these issues, the board and the mgmt. company responded in lies. We have a parking patrol company that is only doing their job 1-2 days a month but getting paid for a whole month service. When I ask why the parking patrol company is not ticketing cars that are parked illegally in guest spots, the board and the mgmt. company tell us lies that the patrol company are doing their job. We had landscaping company that did very bad job or sometimes dont show up and I bring this issue to the board and to the mgmt. company and they tell us a lie that theyre doing a good job. In the parking and landscaping issues, I have taken pictures of the issues and have emailed to the board and mgmt. company but nothing is changing. The board are volunteer homeowners and according to the *************** are not supposed to benefit by being board members but they create brand new laws to benefit them while denying services to homeowners for services that are covered in the association laws. In all, board members and mgmt. company are doing many unethical and illegal activities and homeowners are not getting the services we paid and are entitled to.

  

  Business Response

  Date: 06/14/2024

  Hi **************, 

  Thank you for bringing your concerns to our attention. 

  The best way to contact us is through the Resident Portal. The Community Manager and support team members will be alerted and contact you. I have forwarded your complaint to Community Manager, ***************************** and her team to contact you at the phone number you have provided.  They will contact you no later than close of business day on Monday, June 17th. 

  Regards,

  Action Property Management

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Action Property Management is the building manager for our high-rise condominium in *********. We had a building-related flood in our unit and Action Property Management has not cleaned-up the black mold and toxic sewage in our unit -- it has been around 60 days. After 30 days, if the mold is not cleaned-up, then it is a violation of the Toxic Mold Protection Act of 2001 in **********. Action Property Management has a duty to clean-up our unit and repair the damages. Hopefully, the BBB can help resolve our situation, before we file complaints with the ********** of ******* and ********** ********** of ****** Health.

  

  Business Response

  Date: 05/29/2024

  This owner was upset that the association wouldnt take care of his interior plumbing issues and thus 
  resorted to threatening the association and management with filing complaints. Interior plumbing
  and remediation are the responsibility of the owner not the association. This issue has been 
  resolved peacefully.

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of condominium unit, ***************************************. My unit has had 2 roof leaks with interior water damage. Roof is hoa maintenance responsibility and hoa has done a negligent job of hiring incompetent negligent roofing maintainance company which caused my unit to have 2 roof leaks. This last roof leak occurred on approximately February 12 2024 and caused interior water damage. The roof underlayer provides waterproofing. My unit Roof underlayer is 22 years old and has significant damage and deterioration. Roof underlayer needs to be replaced. Please see attached which includes the report from roofing company that I hired. *** has refused to give me hoa's roofing company's inspection report. Hoa is delaying crucial roof maintenance of complete underlayer replacement and causing unnecessary interior and wall water damage.

  

  Business Response

  Date: 05/29/2024

  The owner was notified by the board that the water intrusion policy states that interior 
  water intrusion is the owners responsibility. The association is responsible for structural 
  beams and insulation. The board also told the owner that the roof repairs are part of the 
  2025 budget for repairs.

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a balance on our *** statement of $660.02 of delinquent late fees and prelien letters due to the *** payments were not received by the two new management companies that have changed their billing addresses without notifying us during 2021 and 2022. The autopayments were sent monthly from our bank to the original billing address. The present new Action Property Management are not willing to waive all the late fees that were posted on our previous account charged by the previous management companies even though we have proofs that all payments have been made on time thru our bank.

  

  Business Response

  Date: 05/29/2024

  This resident did miss the first few months of payment due to us taking over the account 
  from their former management company. Resident did make the difference up and was not 
  charged late fees, however he still owed monthly interest. Resident did pay interest once he 
  understood what the balance was. This was all resolved on October 24, 2023.

• Initial Complaint

  Date:05/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business did not send out monthly bill on two occasions. I unknowingly did not pay them. They charged me a late fee of $495. There is no customer service. Only a recording that does not get responded to.

  

  Business Response

  Date: 05/29/2024

  As of May 3, 2023 this resident has a credit on file.

  When we took this association over in October of 2022, this resident hadnt been paying her 
  association dues and remained delinquent.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  new garage door for the building making large amount of noise that is affecting the quality of life in my condo. property management very discriminatory. I've been asking for information with very little response, timely response. I've been threatened with loss of community priviledges and other action against me. I feel this is because I am a woman.

  

  Business Response

  Date: 05/29/2024

  It was explained to the resident that this new guard gate mechanism (not garage door) 
  would take time to work out the noise and in the meantime we would put a box designed for 
  such this instance, over the mechanism to significantly reduce the noise. The expectations 
  were for Action to resolve this issue immediately upon notification and it was explained that 
  would not be a reasonable timeframe for any type of resolution to be made, as we had to 
  order the cover and that would take time. 

• Initial Complaint

  Date:06/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company assessed late fees and interest charges for which I had zero knowledge of. Additionally they applied lien with no notification nor intent upon doing so. Payment plan requested, then a request was set fourth amongst the board as prior credits agreed to by former manager were not applied. My initial meeting was postponed to the following month which was zoom. I advised I wanted to wait and start making payments once the board meeting ended to ensure I was not overpaying as I honestly never envision they would deny all request submitted. The assistant apparently ******** as i received communication weeks later from the property manager after my request before the board was yet again pushed back.The manager at that time stated we always still want payment but given that this rep ******** we will honor and please begin the following month which I did Despite such communications and assertions I was unknowingly sent to collections without a single notice citing a breach of plan according to their own agency obtained Since such assertions were made by the team months prior to actual plan became null and void and a new one should have been entered into this making it impossible to actually move forward in light of failure to adhere as the communication was there and quite clear and then some. I was assessed an additional sum of money that was quite excessive that should have never been assessed nor should I have ever been to external party least of all without prior notice or warning. I am requesting my file be returned back to the original creditor, a credit of the fees assessed for both lien and collection and interest charges assessed

  

  Business Response

  Date: 05/29/2024

  This homeowner was completely aware of his delinquent account as he had several payment plans that 
  he signed and defaulted on. Each time he defaulted on a payment plan we provided him courtesy emails 
  reminding him to make his payment. *e had payment plans in 7/2017, 9/2018, and 8/2021, the signed 
  payment plans are on the * drive. When he failed to make the correct payment amounts and on time 
  his account was sent to the *32303036323132323232*s collection firm, per the *32303036323132323232*s collection policy. The 
  owner is also signed up for eStatements and received an eStatement each month he was late on his 
  monthly assessment payment.