Customer ReviewsforFirstService Residential California LLC

This complaint is in regards to the **************** Property. I've asked them to fix broken sprinklers in front of my patio. They said they would take care of it. Two weeks later I went on to their website and they said that the job was completed. They didn't do anything. I waited until the sprinklers came on and took pictures. I resubmitted it referring to the original work order. I got an email saying they will submit it to their irrigation team. It's been a month and nothing has happened. Also this place has way to many trees that are out of control. My patio is consistently filled with leaves. I asked them to prune, trim, manicure my trees and all of the trees and they refuse. The storm drain by me has never been cleaned out from all of the leaves and debris. This could cause serious problems with flooding. This company has a budget. The less money they spend the more money they receive on their bonus checks at the end of the year. Meanwhile the residents of this community know that their *************** are not being used to fix repairs or for the upkeep of the property it's being used to pay all the Elites salaries.

Community Management communicated with the owner regarding tree trimming bids. Initially, the homeowner requested tree removal, but it was explained that the Association covers annual tree trimming as trees naturally shed leaves. Concerning irrigation, we consistently sent work orders to the vendor, who confirmed completion each time. Your community manager will resend the request for photos to ensure the issue is resolved. The gutters are cleared weekly by landscapers, so we will investigate the storm drain concern during the next inspection. The board is seeking new service providers due to ongoing problems. It's important to note that the *** funds, not Management's, are utilized, with no impact on Management's finances. Vendor reliance is necessary for specific tasks, with bids obtained for board approval.

Im in agreement with the mere fact they have all these complaints . We were told in our community we had to pay a one time fee of so much dollars and three months of an overinflated boa dues because of this and that bs ! I call it bs because they somehow now are saying that over inflated three months of how dues that were inflated will now be the norm !!!!!!! They barely return calls and it took almost 3 months for them to finally do the landscaping issue we had the right way . The most unprofessional company I have ever dealt with for sure . All they do is have excuses with their replies over and over and over ! The mere fact that they not only took our community over a year or so , the hoa fees have never gone up so fast so quick ! NEVER . CANT WAIT TO HEAR THE ** RESPONSE ON THIS ONE .PATHETIC ,SAD COMPANY FOR SURE, GREED IS THE ONLY THING THAT DRIVES THIS COMPANY . That they have a high rating must mean only one thing You figure it out

FirstService Residential is a third-party management company (Management), hired by the associations ***** of ********** to enforce, on their behalf, the associations rules and regulations (CC&Rs). Homeowner expressed concerns when the association increased dues by 20% in 2023 and 2024 to support reserves and finance a major asphalt project. Additionally, there was a one-time special assessment of 5% amounting to $99.11 in 2024.Management has informed all homeowners about assessment increases, but there has been no direct communication with *************. We will make an effort to reach out and connect with Mr. ***** The landscaping problem involved trees and bushes. Management and the landscaping vendor visited the property twice to ensure they understood the homeowner's requests. Unfortunately, the landscaping vendor miscommunicated the timeline for the work completion. We conveyed this to the homeowner, and as of Friday, 4/26/24, all landscaping work has now been finished.

I wish there was a way to give a negative star. FSR has had such a high turnover rate with their PM team that our community had an option to have ****************** at our previous benefits before all the hikes for an additional 2 years, but the deadline to renew expired because we were without a manager. FSR is in bed with a law firm that has ill advised our community to the point of near bankruptcy. Our operating capital is depleted with the mismanagement of our funds. Our homes are in need of repairs, water damage and roof leaks that are the HOAs responsible to repair (condo) are being delayed. The vendors hired by FSR are doing shoddy work and causing even more damage to property owners. Whats even worse, its near impossible to hold them financially responsible for their mismanagement.

Regarding the insurance policy renewal, homeowner expressed her belief that the carrier did not renew it due to FSR's oversight. However, I want to clarify that the policy was canceled solely due to the community's location and high wildfire score. This decision was made by the insurance carrier and was beyond the control of FSR or the Board.The policy was set to renew on November 1, 2022, management was notified about the non-renewal on September 15, 2022, and we immediately communicated this information to the Board. Since then, we have been committed to keeping all homeowners well-informed about the insurance situation through numerous townhalls and meetings on the topic. Additionally, we have sent out several communications to the membership to provide regular updates throughout this process.I want to acknowledge that obtaining adequate coverage for the *** has been a challenging and costly task. As a result, we had to utilize reserve funds to cover the cost of the insurance. We have and are continuously exploring viable insurance options to find the best possible solution for our community.Regarding homeowner's concerns about the vendors we use, this is the first time we have received a complaint about a vendors' performance from her. It would be valuable for us to have more specific details from homeowner regarding her concerns, so we can address them appropriately.Lastly, with respect to deferred maintenance, our most recent reserve study indicates that there is none. If homeowner has further questions or wishes to discuss these matters, we are always available to address her concerns directly.Please let me know if you have any questions or if you require any further information. Thank you

Very very bad property management....cruel and scam us lots of money taking from **...did not do anything to help us??

As the Regional Director affiliated with his community, I attempted to reach out and learn about his concerns via phone and email but have been unable to connect with him to determine why he posted such a comment.

FirstService Residential should remove service, from its name, because FirstService provides no service whatsoever!!!

As the Regional Director, I have been in touch with the homeowner, who agreed to forward some information directly to me, in writing, so that we can share with the Board.Thank you.