ComplaintsforKeystone

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a resident in a condo association managed by Keystone Property Management. For seven weeks now (since ~Nov 1st), there has been a loud, persistent beep every 10 seconds, 24/7, coming from a fire safety panel in a utility closet located on the outside of the condo building in which I live, ~20ft from my bedroom window. This panel serves all 12 units in our building.The panel is beeping due to an issue either in the panel itself or in the wiring within one of the units - the light indicating trouble is flashing on the panel - and in addition to the nuisance of 24/7 beeping, this presents a considerable potential safety threat. The fire safety system may not function properly in the event that a fire does happen in the building: the alarm signal might not be sent to the local fire station, and/or building-wide alarms might not function as they should. Im not super familiar with fire code, but my guess is that this represents a considerable infraction as well. I have reached out to multiple contacts at Keystone, starting Nov 5th. I contacted the vendor who services the fire panel, and they said they would contact Keystone. I eventually reached someone with Keystone who did reply, the Director of Community Management, who told me that they were aware of the issue and that a request had been made to the vendor to fix the issue. This was 2 weeks into the issue. I have since sent multiple emails (about 1/3 of which received replies) seeking updates on when the issue would be fixed, making sure they were aware that it was still ongoing, and hoping that they would show just a sliver of care and urgency in taking care of it. Communication has been pleasant (though sparse), but fruitless: Ive only received excuses for why its not fixed. I also submitted two work orders through the Keystone website, neither of which received any reply other than an email auto-response saying they would be in touch soon. 7 weeks in, still beeping, still not fixed.

  

  Business response

  07/02/2024

  Unfortunately, community manager ************************* is no longer with Keystone and the account information has been transferred to Powerstone Property Management. We are unable to further assist.
  

• Initial Complaint

  08/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a Pre Lien Notice from KeyStone Property Management for not paying Homeowners increased assessment fee that is $100 in the month of April. The fine is $150 for an assessment increase of $100. My argument is, I never received any statement or notice in the mail, letting me know that there will be $150 fine if I don't pay this assessment increase. The Pre-Lien notice came in the mail out of the blue and nothing prior to that since they send me the first mail back in January abut the assessment increase.Since they didn't send me anything in the mail about warning(s) etc. and I even requested a proof of mail from US MAIL and no response on that. So I feel like I am at no fault and should be at least given a chance by sending me a notice like any other business. For example if you don't pay Mortgage or Taxes etc. you will get some warning or notice in the mail before they take any action.This is a bad business and I am requesting my $150 fee back which is more than the assessment increase. They are claiming that they can't refund my money back and this is the complaint I am logging with you. If you need any additional info, let me know.They did sent me their policies, but only after paying $150 fee and I bet there are 80 to 90% of home-owners don't know about their policies.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I lost my key to the pool and was told to drop a check off and they would provide me with a key. I drop the check off they said it would be a few days to get the key. its been four weeks. I call leave messages and email and I never received a response this is outrageous. Please help me resolve this issue Thank you, ***********************

  

  Business response

  07/27/2022

  A check was dropped off on June 29th for a new pool fob. He was advised that the onsite representative would be contacted to program the fob and schedule a time for pick up/drop off as we do not program the fobs in office. Once the check was received the onsite representative was advised. The check is held until we are advised that the fob has been given to the homeowner/tenant. His check is still in our possession and has not been processed since he does not yet have the fob. Due to the onsite representative not contacting homeowners in a timely fashion we received permission to begin providing his phone number to homeowners who have purchased fobs. This complainant was provided with the phone number on July 15th. The complainant needs to contact the on site representative in order to obtain his pool fob. When he gets it we are notified and the check gets deposited. We have no control of the timely pool fob issuance.
  
  
  

  Customer response

  07/27/2022

  I received the on-site contacts phone number today July 27, 2022.

  I contacted him and he told me that he did not have the fobs to contact Curtis management  

  So I am still getting the runaround please help, thank you ***********************

• Initial Complaint

  06/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have lived within the ******* heights community for over 13yrs and have paid both the homeowners association fees in a timely manner. This year Jan 2022 with no communication from the association I noticed checks were being returned to my bank account, which I have been using for the past 13yrs to pay my Association dues. I contacted my bank and was advised the issue was with the recipient, Keystone. I contacted ******* heights (Keystone) in March 2022 and spoke with a gentleman ************************* and to clarify the right address and why the checks were being returned and he confirmed they were having issues with the Box address and to use the Physical address. I changed the address with my bank and continued to make payments and April 2022 once again the check was returned. I then received a notice from a collections firm instructing me to pay the dues including the late fees and at this point to only deal with collections agency's legal firm and not Keystone as my case had been referred to collections. I'm worried as this may be an attempt to extort and defraud me and wanted to get ahead of the situation. Please find attached a screen shot from my bank account attempts (Withdrawals in Red) from my account and returns in black. I will be driving to the office to physically pay what I owe excluding fees, as I believe this issue was not of my making.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩