Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY SAYS IN THEIR ADVERTISING AS WELL ON THEIR ****** ADVERTISING THAT THEY PRESCRIBE BENZODIAZIPINES. THEY GET YOU TO SIGN UP AND PAY FOR YOUR APPOINTMENT BEWFORE THEY SHOW YOU A STATEMENT THAT SAYS THEY DO NOT PRESCRIBE BENZO'S. I ALREADY TAKE THE MEDICATION THEY DO PRESCRIBE. TO NO AVAIL. THIS IS FALSEW ADVERTISING AND FRAUD. THEY TRICK YOU INTO GIVING THEM YOUR MONEY FIRST AND THEN TELL YOU THE EXACT OPPOSITE STATEMENT. THEY SHOULD NOT BE ALLOWED TO BE IN BUSINESS DEFRAUDUNG THE AMERICAN PUBLIC

• Initial Complaint

  Date:03/01/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Helloklarity has sent me 2 doctors claiming they prescribed ***** and other anxiety medications on the headline of there websites main page then when you click that they hand a list of about ten doctors that charge you for a telehealth visit then during the visit tell you no for the prescription. Taking your money for false advertising

• Initial Complaint

  Date:11/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My full name is ******* GalinskyThe charge was through pay pal On Aug 27 - in the afternoonI signed up for a 1 dollar trial of an app called clarity, which is part of Fabulous. As I was exploring I was asked to explore fabulous ( which I understood to be an expansion of Clarity) there was no initial charge. The account was under ************************* explored the app for 10 minutes at most and didnt see the value and I cancelled it and deleted the app. I did not download a separate app. Despite cancelling my subscription I was charged ***** for two months for fabulous. I sent a complaint to Fabulous and got a fairly quick response that they would look into it but then they stopped responding. I got more upset when I saw a flood of complaints in their Instagram posts with others complaining about the same problem. I finally figured out the app was called clarity. I logged in and saw that my subscription had been cancelled - but that Fabulous had billed me for two months despite my understanding that I had cancelled what I thought was one app. Again - this was a pop up within this Clarity that was unclear. I never used either service.

  Business Response

  Date: 11/15/2024

  Thank you for bringing this matter to our attention. We have reviewed the complaint submitted by ******* ********, which alleges a charge by Klarity Health through a company called Fabulous. After thoroughly investigating our records, we have found no evidence that this individual has ever been a user of our platform.
  
  To clarify, Klarity Health, associated with the website ***********************************, does not charge a subscription fee, nor do we accept ****** as a payment method. We are also not affiliated with Fabulous nor do we have an app available for download on ****** Play or the App Store. It seems there may be some confusion or a misassociation with another entity, perhaps ***********************************
  
  Given these facts and the lack of evidence linking this individual to our services, we are unable to assist further with this matter. We are committed to addressing concerns promptly and transparently. If any additional details or documentation become available, we would be happy to review them to ensure clarity. However, based on the information currently provided, this issue does not pertain to Klarity Health.
  
  Thank you for your understanding. Please let us know if we can provide further clarification or documentation regarding this issue.

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I would like to add an apology. It seems that the company I contacted is not the correct one.

  
  Regards,
  
  ******* ********
  
   

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an initial 25-minute intake appt on Aug 18th, 2023 that went over the basics I had already covered in my initial intake questionnaire. FNP ***************** said she was writing me a prescription for Dexmethylphenidate (10mg) and I was to do bloodwork and and EKG before my follow-up on Sept 15th, 2023. She informed me that some pharmacies might not want to fill the prescription, but that she would work with me in finding one that did or switch the medications to another stimulant; she pointedly expressed her preference to not switch to non-stimulant medications if there's already a history of stimulants working (such as in my case). I spent 2 days calling the pharmacy my prescription was called into, as well other locations to see if anyone had it in stock or was able to order it. On Monday morning, August 21st, 2023, without any response to my communication or the information from me regarding the pharmacies, I received a message from Klarity saying they're no longer using stimulant medications for patients due to medical concerns.Not only was this a waste of my time and a delay in me getting the medication I needed before my semester started, I was not given any of the things promised in the company's advertisements for services, including a diagnosis, medication, or follow-up services. After reading other reviews and complaints of their company, I think they never planned to follow through with anything, regardless of what the outcome of my initial appointment was, and the process is set up to just collect money from people and make it impossible to collect on anything in the hopes that people just give up and move on. I would like a refund of what I paid since I had to go to another company to actually receive the services I sought from Klarity.

  Business Response

  Date: 08/28/2023

  We want to extend our sincere apologies for any inconvenience you have experienced. We would like to clarify that Klarity does not provide medical services directly. Klarity is a marketing technology platform that specializes in connecting you with licensed medical professionals that can provide personalized and simplified mental health care via medication management. The Klarity support team serves as a means to facilitate communication between patients and their healthcare providers. We did not find any support tickets or interactions related to the situation you've described.

  It seems there might have been a misunderstanding regarding the communication process between you and your healthcare provider. Any communication and decisions regarding medical treatment, prescriptions, and follow-up appointments are solely between you and your healthcare provider. Any decision to change medications or treatment plans is made by the healthcare provider based on their judgment. We understand your frustration with the unexpected change in the medication approach. It's important to note that medical decisions can evolve based on new information and considerations.

  Regarding the refund request, we would like to bring your attention to the billing and cancellation refund policy that you acknowledged and agreed to when signing up for services. This policy outlines the circumstances under which refunds are considered and the specific terms that apply. While we cannot influence medical decisions or provide a diagnosis, we are committed to assisting you in addressing your concerns. We would like to extend an invitation for you to reach out to our support team at *********************************** Our team can help facilitate communication between you and your healthcare provider to clarify any misunderstandings and address your medical needs. Thank you for your patience and understanding. We are here to support you and ensure your concerns are appropriately addressed.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last transaction date was 12/31/2022. I paid a total of $188 to the company. The company committed to refunding $59. This refund was due, in part, to their failure to uphold their commitment to provide 24/7 access to your provider. Among other issues was their false advertisement of first-line treatment as the standard modality and their scheduling of follow-up appointments without knowledge or consent. Further, their diagnoses are not transferable nor are they reliable; they were 10 minute consults for script writings. There was no therapy involved; per minute, far more expensive than a local doctor. This dispute arises because we mutually agreed that this was not an acceptable arrangement and they would issue a $59 refund back in April, which would take 7 days to process. I believe the amount must be higher now. Upon reviewing my statements, I recently discovered this refund was never issued. Anything they have done or will do in order to resolve the issue cannot be trusted; they appear to be operating in a gray market. Going forward, I will simply press the issue until it is resolved without regard to any claims they make. In addition to my refund claim, I want all my financial and biographical info deleted from their databases.

  Business Response

  Date: 06/21/2023

  I am writing in response to the complaint filed by ************************* regarding their dissatisfaction with the telehealth treatment plan recommended by the provider. Firstly, we would like to address the statement made by ************************* regarding a promised refund. After conducting a thorough review of our records and communication logs, we found no evidence of any agreement or commitment to issue a refund in this case. Per the refund policy, we would investigate the matter before making any determination regarding a refund. This case did not warrant a refund according to the refund policy outlined. We would like to clarify that patients do have 24/7 access to providers via their client portal, however provider response times can vary since they are running their own private practice. We understand the expressed concerns about the quality and reliability of the provider's diagnoses and treatment recommendations. Providers on the platform are qualified and licensed professionals who aim to provide accurate and appropriate care to their patients. Telehealth consultations may have limitations compared to in-person visits, and we apologize for any miscommunication or inconvenience. Regarding the request for the deletion of their financial and biographical information, we respect their privacy rights. Due to the policy, we will need to keep medical records in our encrypted system. All personal medical information is stored securely in a HIPAA compliant manner, and we will never share personal health information with any third parties without approval. We can confirm we have deleted the payment information from our system, and there will be no further charges. We appreciate their feedback and take their concerns seriously. If there are any further concerns or questions, please do not hesitate to contact *********************************** 

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was diagnosed with ADHD through klarity in February 2023. The provider assigned to me was extremely unprofessional and unresponsive. It would take 3-4 days to send my script over to the pharmacy. When she sent over my script to a different pharmacy the second time around I advised her that my dob was incorrect. She refused to fix the mistake and continued to send my script with the wrong dob. The pharmacy would not release my medication to me and I tried SEVERAL attempts to reach out and request this be corrected with no response. Klarity never offered to escalate the situation nor was successful in having the provider correct the dob. I paid for a service and did not receive the service promised. I would like my money back.

  Business Response

  Date: 04/20/2023

  Thanks for bringing this to our attention. It appears you currently have a ticket ***** opened on 4/18/2023 for this most recent complaint and it is still under review. We are communicating with the provider, who had a personal emergency, to get this resolved. Ticket ***** which was for the February complaint shows closed since your issue was resolved and no further communication from you was documented. Before submitting a new complaint please allow us up to **** business days to work with the provider to get this resolved. Thank you for your understanding and cooperation.