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Business Profile

Restaurants

The Habit Burger Grill

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Habit Burger Grill's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Habit Burger Grill has 15 locations, listed below.

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    Customer Complaints Summary

    • 82 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 5/9/2025 I went to store number 0021 located in ******** CA at ************************************* I ordered my food which came out to $20.85 including tax, I paid with ************4682 and my order number was 38. The time of my order was 3:29PM and about 10 minutes later around 3:39PM I overheard ************** shirt employee say to the cooks while laughing "I dare you to spit in one of the patties, please do!". I was afraid to eat them so I ended up throwing them away. I would like a full refund and I would also like for ***** to be terminated.

      Business Response

      Date: 05/10/2025

      Dear *****,         

      Thank you for reaching out to us. I am very sorry for the discomfort this surely must have caused you. We were alarmed to hear about your experience and have followed up with our restaurants management team at the ******** #** location. Our District Manager will address your feedback with the team to ensure that all of our employees are following our Food & Safety Guidelines. 
                                                                                                                                                                                                                                                                                          
      I have initiated the process to refund your order. Please allow 5-7 business days for funds to show into your account. We would like to invite you back to Habit Burger Grill to enjoy a meal that meets both yours and our expectations by sending you complimentary Char Tickets (the monetary value can be applied toward anything on the menu).

      If you would please use this link to confirm your information, we will send your Char Tickets via email. ******************************************************************************************************************

      Again, we apologize for this experience and we hope you will return with an assurance that we have followed up on your feedback.  (I have also sent this email from our Habit email)

      Best Regards, 
      ******
      Habit Burger & Grill Customer Care Team

      Customer Answer

      Date: 05/10/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *****

       

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Restaurant said never received my online app order! Never received my food as a result.

      Business Response

      Date: 04/22/2025

      Dear ****,

      Thank you for contacting Habit Burger & Grill. We are very sorry for the miscommunication with your order.

      We would like to help resolve this issue as soon as possible. May you please provide us with the the last four of the card used, the date you visited and location visited?

      Thank you for your patience and hope to hear back from you soon.

      Respectfully,

      The Habit Burger Grill Customer Care Team

      Customer Answer

      Date: 04/22/2025

      Hello,

      Payment ends in 4955.  My order number is 1015.  It was at 6:36pm on 4/21/25 for location:

      ***********************
      *********, **, 89109
      Store Number: 5018
      Located on the 3rd level at the Food Court

      Business Response

      Date: 04/25/2025

      Hello ****,

      Thank you for reaching back out to us with the information needed. I am so sorry for the inconvenience this has caused. 

      They have initiated the process to refund your order. Please allow 5-7 business days for funds to show into your account.

       Due to the inconvenience, we will send you complimentary Char Tickets (the monetary value can be applied toward anything on the menu). I have sent you an email with the barcode to the Char Tickets.

       Please let me know if there is anything I can assist you with. We appreciate your business and hope that we see you again soon.

      Customer Answer

      Date: 04/30/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** **

       

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reporting a delay and what strongly appears to be a complete avoidance to issuing me my rightful refund. I placed an online order however it ended up being to a different Habit restaurant location than the one I wanted. I quickly called the store in question and was hung up on the middle of explaining my situation. I was polite and calm and hopeful in any possible solution. The first ******** was a young lady that hung up. The second time I called it was a gentleman than explained that transferring my order to another location was not possible and they had no ability to cancel or refund my purchase in store. So my only option was to contact customer support online. So that is what I did. In the email response I recieved there was some confusion regarding the issue I reported. They asked for details of a second purchase/order but I never made any at a different location. They are assuming I attempted to reorder for some reason, no doubt to try and offer me some gift card or store credit instead of a full legitimate refund. I did not make a second purchase that day at any other location. There was only one order placed under my name, under my email, and on my debt card. I never went to the store and never recieved the food. I called the location itself, but there was no help offered other than contacting the customer support website option. I communicated the problem immediately at the time of placing the order. It's been a few days and no follow up email has come. I sent a few reply messages. The first and only email response came within hours, now nothing from them for days.Order was for 2 combos. One with an extra ***** and extra cheese. The other a chicken sandwhich with no tomato. And a chocolate sundae. Total charges was: $50.13 Order was placed at about 12 pm March 4th 2025. Habit address: ********************************************* Torrance, ** ***** Order confirmation number: #**-1043 I am looking for my full refund to original method of payment.

      Business Response

      Date: 03/07/2025

      Dear *********,

      Thank you for reaching out to us. Unfortunately, we are unable to accept modifications or cancelations as the food was already prepared. In order to process a refund, we would need proof of a second purchase made at the correct location.

      Due to the inconvenience, we will send you complimentary Char Tickets (the monetary value can be applied toward anything on the menu).

      If you would please use this link to confirm your information, we will send your Char Tickets via email. ******************************************************************************************************************

      Please let me know if there is anything I can assist you with. We appreciate your business and hope that we see you again soon.

      Best Regards,
      *****
      Habit Burger & Grill Customer Care Team

      Customer Answer

      Date: 03/07/2025

      I can not accept the denial to refund my order. I have phone records showing I called the store immediately at the minute the order was placed to attempt to prevent this very situation. If your employees continued to prepare the order after I confirmed I could not go get it. That is your issue of trying to suggest that an online order must be completed regardless of any circumstances. I directly spoke with two persons on site and human beings are the ones preparing the orders. Not machines. Why would I carry on to spend more money by placing a secondary order on the same day, to the same business, when my experience was dissatisfactory? I need my full refund because your system is rigid and this issue has been reported before on this very site and to your customer service. It is reoccuring and you stand by this policy to cheat customers out of their money while they do not recieve the orders placed. If there's a flaw online to allow cancelations or transferring orders to a different it location is your responsibility to fix that. I will not suffer the cost. I responded before my order was realistically or feasibly able to be prepared. 

      Business Response

      Date: 03/10/2025

      Dear *********,

      We apologize for any inconvenience. As mentioned earlier, Habit Burger follows a no cancellations or modifications policy. Unfortunately, once an order is placed through our mobile app, we are unable to cancel or modify it. Due to the inconvenience, I have sent you Char Tickets in a previous email to use on a future visit. 

      Thank you,

    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a total of $200 in gift cards (two separate $100 purchases) over the holidays because Habit had a 'get $5 bonus for $25 gift cards purchased'. This led to a total of 8 bonus cards ($40 worth). Unfortunately, the bonus cards could only be used at the cash register, and this has led to an absolute nightmare for my last 3 orders at the Napa Soscol Location. On the first two, both times the workers had trouble getting the bonus cards to scan along with the $100 gift card. It took having managers helping to make these purchases happen. Both times this took about ***** minutes to get resolved. The food was sitting and waiting, so getting cold food was pretty unpleasant. Tonight, one bonus card scanned correctly but the other didn't work. I was told that my gift card (which still has a $68.16 balance left at the time of writing) was invalid. I ended up having to pay $21.09 on my credit card for both orders.Not being able to use a gift card that I paid for is not right, and the bonus cards only being able to be used at the cash register has caused more headaches than I have ever experienced at a Habit restaurant. I would be immensely appreciative if I could please receive refunds for my orders (Check 258 placed on 1503 at 6:23 PM on 1/7/25 which cost $8.82, and Check 260 on 1503 placed at 6:27 PM on 1/7/25 which cost $12.27). Also, if there's any way I could have the bonus card balance ($15 left across 3 cards) put on a gift card that I could use via the app instead of having to use it at the cash register, that would be a lifesaver as I usually order via the app and it's so much easier to use the gift cards for mobile curbside orders. I have provided proof of the gift card and bonus cards below.I love eating at Habit ************************************************ but this has been a complete nightmare and almost makes me feel punished for eating at my favorite fast/casual restaurant. Please make this right.

      Business Response

      Date: 01/08/2025

      Dear ****, 

      Thank you for contacting Habit Burger & Grill! We apologize for the inconvenience this may have caused.

      We have shared your inquiry and feedback to ****** from our Gift Card team, she will be further assisting you with your inquiry. 

      Thank you for your patience. 

      Respectfully,
      Your Habit Burger Grill Customer Care Team

      Customer Answer

      Date: 01/09/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** ****

       

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to formally address a serious incident stemming from my visit to The Habit Burger Grill, located at ****************, on October 30, 2024. I regret that I must bring this matter to your attention, but I am compelled to seek appropriate resolution due to the severe harm and suffering caused by the consumption of contaminated food served by your restaurant.On October 30, 2024, I purchased and ate a few Charburgers from The Habit Burger Grill. The following morning, October 31, 2024, I experienced dizziness, nausea, and extreme weakness. Shortly thereafter, I fainted, falling to the bathroom floor and chipping my front tooth in the process. My family, alerted by the noise, came to check on me, at which point I fainted again. Emergency medical services were called, and I was transported to the hospital, where I was hospitalized for five days.During my hospitalization, I was diagnosed with ************. Blood cultures and stool samples confirmed the presence of infections attributable to undercooked meat and ingestion of ***** contaminants. My total hospital bills currently amount to $33,000, and I continue to experience significant physical pain, particularly inflammation in my back, which disrupts my sleep nightly. I have the documentation (medical discharge notes, receipt from The Habit from October 30, 2024, hospital billing) to substantiate my claims detailing my diagnosis, treatments, and the confirmed source of the infections, and I will provide them when requested.I am seeking appropriate compensation. Therefore, I am formally demanding a settlement in the amount of $2,000,000 to resolve this matter without further legal action.I request that you respond to this demand within 30 days from the date of this letter. If we are unable to reach a satisfactory resolution, I will have no choice but to pursue all legal remedies available to me. I hope, however, that we can resolve this matter amicably.

      Business Response

      Date: 01/09/2025

      Thank you for bringing your concern to our attention. Someone will reach out to you shortly to obtain more information and discuss the matter further.

    • Initial Complaint

      Date:01/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, Dec. 30, 2024, at the Habit in **************, we ordered 2 Santa ******* **** Salads. We ordered one of them with extra avocado. We also ordered 2 drinks. We received 2 salads with brown scoops of decaying avocado. I took photos of them. My husband returned the salads and asked for fresh green avocado. The worker told him,Thats all we have. Its all like that. We asked for a refund. A female worker took our name, kept the original receipt. She said she couldnt give us a refund, would leave a note for the manager. We left the salads and drinks on the counter, and left. We went to ********* We still havent received a refund for that order. How ridiculous that the receipt says fresh feels good. Also want to mention that this location is always messy, dirty floors, tables, torn upholstery in booths. We are just requesting a refund of $35.29. We will not return to the Habit. We are spreading the word about our experience!

      Business Response

      Date: 01/07/2025

      Dear **** ,

      Thank you for reaching out to us regarding your experience at the ***** ***** location. I am so sorry for the inconvenience this has caused. I have initiated the process to refund your order. Please allow 5-7 business days for funds to show into your account.

      Please let me know if there is anything I can assist you with. We appreciate your business and hope that we see you again soon.

      Best Regards,
      *****
      Habit Burger & Grill Customer Care Team

    • Initial Complaint

      Date:12/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While making an online food order the page refreshed. I did not notice that it reset my pick up location. Immediately after placing the order I saw the error. I attempted to call the store that the order went to and there is absolutely no way to speak to an actual human when calling the store. There is also no way to cancel the order from the online end. I wrote customer service through the feedback page and they are refusing to refund me my money. I should not be responsible for their broken system as I should have been able to call the store or cancel immediately online.

      Business Response

      Date: 01/03/2025

      Dear ***, 

      Thank you for reaching out. We are unable to accept modifications or cancellations. Once an order is placed, the order is sent immediately to the kitchen for preparation.

      If you are interested in a refund, please verify the order details of the second purchase made on the same day at the same day.

      I will email you char tickets to have some free food on us your next visit. Please look out for an email from Habit Listens. 

      Thank you for your patience, we look forward to hearing from you soon!

      Sincerely,

      The Habit Burger & Grill Customer Care Team

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought gift cards online and for every $25 you got a five dollar bonus gift card the first two5 dollar bonus gift cards worked and then after that they stopped working so I called their corporate. They said they were having issues with it so then they gave me Some code to get a free burger. I went to use that and when I went to go pay the difference with my gift card I purchased it suddenly stopped working. I sent multiple emails to them asking them to call me and no one has reached back out to me when I asked the store manager to contact the district manager. They told me that the district manager was off until after the new year I said well, who is covering them and they said nobody I cant believe a company would have nobody covering a district manager. I have sent multiple emails to their corporate and nobody has reached back to me. This is the day before Christmas Eve. How am I to give out these gift cards as gifts if theyre not working

      Business Response

      Date: 12/26/2024

      Dear *****, 

      Thank you for reaching out. We apologize for the inconvenience this has caused. ****** from our gift card team will be reaching out. 

      Thank you and we hope to see you soon.

       

      Best regards, 

      Anitza -Customer care

      ********************************************* &**********************

    • Initial Complaint

      Date:12/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against a rude, unprofessional, and hostile employee at Habit H**323932313937383635H. The address ********************************************** I ordered 5 H**30**313831**373138Hs, some of the H**30**313831**373138Hs were char and other H**30**313831**373138Hs were double char.When I picked up my order, I asked the employee which H**30**313831**373138Hs are char and which are double char. He pointed to each one to count them, saying one, two, three, four, five. I asked him the same question again for a second and third time, saying Which H**30**313831**373138Hs are char and which are double char?He counted them again, aggressively saying one, two, three, four, five.I told him You havent told me which are char and which are double charHe yelled at me saying I DON'T WANT TO WORK WITH YOU and turned his back and walked ******* seemed like he speaks English well to understand my *********** question was very clear as there were no marks to differentiate the char H**30**313831**373138Hs and double char H**30**313831**373138Hs.I carried on and ate my meal without raising a fuss or complaining to the manager about that employees unprofessional, rude, and hostile attitude. That employee is uneducated and comes from an environment were people are hostile to each other.His difficult ability to understand questions along with hostile treatment are repulsing customers away and ruin the day of a person who is paying to eat at that Habit.I strongly encourage the management to fire that hostile employee and be careful when hiring employees and pay attention to their intelligence, ability to understand questions, and politeness.I will take my complaint to court for the amount of disrespect I have encountered, if I did not receive a satisfying apology. That hostile employee was not the cashier. The cashier whose name was ******* was so ******* find out the name of the rude and hostile employee to implement disciplinary actions, please use the surveillance camera My receipt is attached. Order# ** The incident happened on Nov29, 2024 at 7:05pm

      Business Response

      Date: 12/09/2024

      Dear *******, 

      Thank you for bringing your recent experience to our attention. We take pride in delivering exceptional service to our guests and are very sorry that expectation was not met.

       

      I have processed your refund. Please allow 5-7 days to show.

      As a means of following up, we have shared your comments with our District Manager to review with our restaurant team. We would like to make this up to you as quickly as possible by sending you Char Tickets (the monetary value can be applied toward anything on the menu).  

      Please use this link to confirm your information, and we will send your Char Tickets via email.  ******************************************************************************************************************

      Thank you again for taking the time to give us your feedback. We value your business and we hope that you will visit us again soon.

      Best Regards, 
      Anitza
      Habit Burger & Grill Customer Care Team

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They offer a coupon for free Char Burger with cheese . They are limiting the coupons to one per day per person. But on the coupon it does not state that it does not State any of that. The lady working the counter said her district manager told her to only accept one coupon from one person one time per day but the coupon does not limit that.

      Business Response

      Date: 11/26/2024

      Dear ****, 

      Thank you for taking the time to provide us with your feedback and concern. We are very sorry for any inconvenience this caused, and we will share your comments with our team.

      Please not the picture provided does show the ticket says "Each ticket is valid for use one time. Cannot be combined with any other offer.". Thank you!


      Respectfully,

      Habit Burger & Grill
      Customer Care Team

    The Habit Burger Grill is NOT a BBB Accredited Business.

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