Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a preliminary consultation via phone call after visiting their site after seeing an ad on Instagram. The representative tried to use psychological manipulation in a attempt to obtain my personal information over the phone including social security numbers and sensitive financial information. He then pressured me to sign a document (while on the phone) giving over partial power of attorney and credit card information, though I told him I was not comfortable doing so until after i reviewed his proposal in writing. Afterward, i received a barrage of calls and texts from the company representatives attempting to convince me to follow through with their requests to complete these forms, In my experience, no business should pressure anyone to sign away sensitive information until a thorough assessment of the proposed offer. These strong arm tactics are unethical at best, and to me seemed suspect, aggressive and completely unprofessional. How they have such a good rating is very surpising and alrming to me.Thank you.**** A. *****

  

  Business Response

  Date: 04/18/2025

  We're sorry the experience made you feel uneasythis isn't the kind of interaction we aim to have.
  
  We're taking this seriously and will review what happened to help prevent it in the future. We will respect your decision and ensure that we no longer contact you.
  
  If you need anything further or have additional questions, please dont hesitate to contact me directly. ***********************************************************.
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talking with this tax consultant and she showed me how people got their debt reduced down to zero. She was telling me that it would be $400 and I didn&#**;t have it at the time. I saved it up and contacted her. She gathered my information and she said someone else will call me about this. By the time the second ****** called me back, I was told to give $2400 to pay for their services. She never said that I had to pay more money to use their services. I paid $400 to get it started and I didn&#**;t know I had to pay more for their services. I would like my money back.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained Alleviate Tax to help me with my back tax issues. As I moved further along in the process, I realized due to my income, the solutions would be ones that I could do on my own. Per the contract I signed, to cancel future services, I need only submit my cancellation request in writing, which I did multiple times: Via email on March 10, 2025; March 20, 2025; March 26, 2025; April 3, 2025; and April 11, 2025. Their response is to continue to call me and harass me, asking questions about why I wish to cancel, instead of cancelling my agreement. They are also continuing to attempt to bill me and I have repeatedly asked them in all of my communication to stop billing me and cancel my contract. These people assured me there was no obligation to continue their service, and I have already paid them $4,600 and they are continuing to bill me. I wish for them to stop calling me, cancel my account and stope trying to charge my debit card, and close my case as I've repeatedly asked them to do.

  

  Business Response

  Date: 04/18/2025

  ******, thank you for your message. I understand your frustration. We've received your cancellation requests and are actively working to resolve this. Your account is being canceled, billing will stop, and service-related calls will end. A confirmation will follow once finalized.
  
  We appreciate your patience and are committed to resolving this promptly. If you need anything in the meantime, you can reach me at ***********************************************************.
  
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have done nothing for me in 6 months I tried co reacting them several times they never get back to me I sent them $3,000 and have nothing this business is a scam

  

  Business Response

  Date: 04/11/2025

  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and understand how frustrating this must be. Please know that we take all feedback seriously and are currently reviewing your file thoroughly. I can assure you that our business is not a scam. We have had a team, including licensed tax professionals, carefully assess and make recommendations on your case file regarding how to proceed with the ****
  A member of our team will be in touch with you next week to ensure this matter is resolved appropriately. We appreciate your patience and the opportunity to make things right. You can also reach me directly at *********************************

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, I spoke with P. ******************************** He explained how they operate and what may or may not happen. He agreed to take a partial payment to "hire" them. Taking a remainder ****** on 3/7. I have reached out to cancel the process asking for a refund of the initial ******. I read too many complaints regarding their services. I phoned twice today, asking for ****, who handles finances. They have told me to hold and then come back to say he will call me back. He has not called to date. I have received no services from them and just want my ****** back.

  

  Business Response

  Date: 04/11/2025

  We're very sorry to hear about your disappointment and appreciate you bringing this to our attention. We understand how upsetting it can be to feel unheard, especially after making a financial commitment. Please know that your concerns are being taken seriously and your file is currently under review. While we cannot speak to the specifics of your experience publicly, I want to reassure you that Alleviate Tax is a legitimate firm supported by licensed tax professionals who conduct thorough evaluations to determine the best course of action with the **** Someone from our team will be reaching out early next week to address your concerns and work toward a resolution. Please feel free to email me at ********************************* Thank you again for your patience and the opportunity to make things right.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stated that they would reduce the amount I owe the *** in taxes to an agreed upon amount to be paid off on a monthly basis. They are now claiming that the agreed upon amount is not to pay off my taxes but their service fees. The documents I signed are unavailable and no one will call me back or respond to my emails. Ive already paid them $389 dollars

  

  Business Response

  Date: 04/09/2025

  Hi *********, we truly appreciate your feedback. Our client success team has been in touch with you and I hope we have successfully resolved your complaint. If you do still need assistance, please email me directly at *********************************

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely frustrated and disappointed with this company. I reached out to Alleviate Taxes to help with some old tax issues/debt that I have. I was sent a link on BBB and sent reviews about how AMAZING and legit they are with helping people solve tax problems- old debt/old returns etc. I answered a whole slew of questions about my income and tax situation and they stated - we can def help you!!! it took me multiple phone calls and signed documents etc. Took out a large loan that the payment is over $300/mon to cover their FEES. Nothing happened for close to a year, when I received a doc from the *** stating they were about to put a lien on my bank accounts. So I CALLED them and was asking umm whats the deal? Why am I receiving this? Then all of a sudden they deemed it urgent. So they file everything and 3 weeks later- they call and advise me that due to my income there is nothing that can be done and Ill have to pay the debt off with a monthly payment for 6 years. So why did I even call these people? What have they done for me that I couldnt do/already did for myself? I had already set up payments prior to ever contacting them. I feel like I got the short end of this deal and now I went from a $600 payment (before I ever called Alleviate) to paying $650 now on top of their $300 monthly payment so Im in even more of a tough spot than I was before. I have no idea how to get help on this so thats why Im here.

  

  Business Response

  Date: 04/15/2025

  Thank you for being open and honest with us. I can hear how frustrated and disappointed you are. I understand that one of our representatives has been in touch to help address your concerns. If you need anything further or have additional questions, please dont hesitate to contact me directly. I'm here to help. **********************************

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a complaint regarding the services I received from Alleviate Tax Group after being referred by ****************. I was unaware that having a Cash App business account required me to pay and report taxes, as the majority of the money I received was for my partner. After receiving multiple IRS letters stating I owed taxes for neglecting to file, I sought help from Alleviate Tax Group.Initially, they appeared to be on top of my case, but once I fell behind on the first payment, the service became inconsistent. Ultimately, I wish to cancel my services with them because I have not received meaningful assistance, and nothing was done to address my issue with the ****** partner now wishes to pursue a more affordable alternative, so I am requesting to cancel the service and pay for the minimal service I received. I contacted my account manager, ****, to explain that I no longer needed their services. He assured me that there would be no issue. However, I recently received a bill for $3,500, which I believe is unreasonable given that no substantial work was completed, and no contact was made with the *** to resolve any issues.I feel that Alleviate Tax Group has not provided the service I was promised and is taking advantage of vulnerable individuals. This situation is very stressful, and I am serious about resolving this matter.I would appreciate any assistance in addressing this issue and ensuring that I am not held responsible for charges that are unjust.

  

  Business Response

  Date: 03/21/2025

  Thank you for your feedback. You will hear from one of our agent's next week so we can reach your desired resolution here. In the meantime, you can contact me directly at ********************************* We have initiated the next steps so we can get your complaint resolved and we will share that update with you early next week. Thank you for your continued patience and thank you again for providing your feedback. 

  Customer Answer

  Date: 03/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Dzhae *********
  
   
  

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Alleviate Tax a retainer of $3,000 for a tax debt resolution. Since I paid the retainer, I have not been contacted by the case manager. I have reached out multiple times. Initially, I was told they were working on it and would get back to me with any updates. Then I would not get a response at all. They have been unable to provide the service I paid for and I would like a full refund of the money I paid their company.

  

  Business Response

  Date: 03/20/2025

  Thank you for your feedback. Were sorry to hear of your disappointment and appreciate the opportunity to clarify. Our records reflect that your case was successfully resolved with an approved Installment Agreement and a penalty abatement request submitted to you to file in September 2024. As noted in your signed agreement, outcomes such as reductions are not guaranteed and depend on financial qualification. I do see that a manager called to review this same information back when you expressed your dissatisfaction in September of 2024. That said, were always happy to reassess your file if your financial situation changes. Please feel free to contact me directly at ******************************** for another assessment free of charge. Were grateful for your feedback.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alleviate Tax has "been working on my tax debt". I put in quotes because nothing has been done in that 3 years. They just keep asking for the same documents but updated ones. Then my bank account got frozen by the *** in January and someone new from alleviate called and upsold me addition service. I ended up buying because I wasn't sure what to do with the *** freezing my account. once I agreed to the upsale (addition 9K over the 24K I had already paid) no one from that **** has called me back, responded to an email or text. I have called in and talked to a *** but they just tell me someone will call you back with in 48 hours and that never happens

  

  Business Response

  Date: 03/20/2025

  Thank you for your feedback. Were truly sorry for any frustration caused and appreciate the opportunity to address your concerns. We believe this matter has now been resolved through recent communication with our team. We remain committed to seeing your case through and will continue working with you closely to resolve any outstanding concerns. Should you need immediate assistance, please feel free to contact me directly **** ******* at ******************************** and I will prioritize responsiveness moving forward. We're grateful for your patience and appreciate your continued trust in our team.