Complaintsfor3 Day Blinds

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered blinds last Spring. They lost the order. Then I had to wait a few more months. Then they finally found the order and came out but had the wrong blinds. I asked to replace what I had on my window but a different color and specifically blinds that were center opening. So when they were months behind they came out and had the wrong blinds. So then they put back my old blinds and supposedly ordered the correct ones. A few more months go by, the guy comes back out but with the wrong blinds again and THEN tells me I should have been told they dont even have center opening blinds. I spent 4 times what I could have spend at Depot ordering from what I thought was a reputable company. The installer tells me its easy, just call and get a refund. *** called and left my call back number as well as email, and NOTHING. When they did finally call back, the call disconnects TWICE. No coincidence here. Im demanding a FULL refund due to all that has taken place and still the wrong blinds. Its a huge amount of money and ZERO customer service, ZERO resolve. THey are horrible. And completely false advertising that its a 3 day blind process. Utter joke. I just want my right blinds, but that doesnt seem possible so give me back my money and take your crappy wrong ones you left. I told the installer to just take them and put back mine, but he said no to just call and once they refund me he would come get them.

  

  Business response

  08/27/2024

  Thank you for your patience.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02850517 through its completion.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 11, 2024 I placed an order to replace a set of blinds previous purchased at 3day blinds. The reorder was due to a change in the window by Renewal by ********. The original blinds were not going to fit so RBA agreed to purchase me new blinds. The 3day blinds order# ******* was paid initially half down by me and then the remaining balance on $792.87 was charged to my card on July 26, 2024. I need an invoice that shows paid in full to submit for reimbursement to RBA. Today I placed my third phone call to 3day blinds trying to get this invoice and they cant produce one. I was given a case# today Hello ****, a case with 3 Day Blinds has been opened to review your issue and our agents will be in contact as we work.Your Case Number: CAS-********Can you please help in getting someone at 3day blinds to correct their accounting system so can get a paid in full receipt?

  

  Business response

  08/27/2024

  We have requested documentation from our Accounting Team and will forward to the customer as soon as we receive.  Thank you for your patience.  

  Customer response

  08/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have received the paid in full documentation. Thank you. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Order was not completed. All windows for blinds by *** ********* I watched her/showed her every window. Another came out for final measurements. Master bedroom windows and slider to lanai measured by ********* Another exact measurement was done. 4 windows were omitted. ******** contacted by text that 4 windows in mb were not included. I showed her and watched her measure them. She took another deposit over $700 w/o my consent. Waited weeks, mo contact from *** When I inquired, I was told blinds were on backorder? Never contacted about that!Finally, blinds arrived and installer came to finish job. He advised me that 4 windows that were measured, deposit were not on his work order?Called 3 Day Blinds and another *** named ****** came out, saw the missing windows and mismeasured blinds in living room(she took pics of mistake) and assured me she would make everything right. Waited for a week with no response from ******. Left message for her with no response Called again and message said she was going on vacation 08/01? Contacted 3 Day Blinds and was told the order was correct? 1st *** ******** never gave a copy of the invoice??Tried disputing w/AMEX. They sent an invoice w/o missing windows with a printed electronic signature. I feel that they redid the invoice, leaving off the missing blinds.Blinds are under warranty, I called them to remedy those blinds almost 1 week ago, no response. What's stopping 3 Day Blinds from re-doing invoice with a printed signature to AMEX? I am very upset and disappointed the way this job has been handled to this point!!

  

  Business response

  08/21/2024

  3 Day Blinds is sorry to hear that the cusotmer is not satisfied with their experience with their recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer to discuss the order. 

  Customer response

  08/21/2024

  Spoke with 3 Day Blinds after AMEX wouldn't  handle dispute. Was never given an itemized receipt from original rep ********* They sent a receipt to Amex with a printed signature. That receipt could have been changed? After making complaint, ******** took another deposit w/o permission 4 the 4 windows in Master bedroom. 3 Day Blinds near let me know that Blinds were backordered.  Finally installer came and 4 windows were omitted, claiming were not part of order. Sent another **** ******. Came out, saw the missing blinds and showed her blinds in living room were mis-measured! She took photos and the went on vacation Aug 1? Spoke to 3 Day Blinds about the gap in blinds in living room. Was informed then that ****** didn't send photos in before I called. Called 3 Day Blinds a week ago to have blinds with the gap repaired/replaced because they are under warranty! As of today, 08/21 no more contact from 3 Day Blinds!?? I would like this total nightmare fixed!

  Se

  

  Business response

  08/27/2024

  A representative spoke with the customer 8/26, a reorder was processed and the customer was provided an update that the order was estimated to ship 9/6.  We will continue to monitor through completion.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Around March 20th I had my blinds scheduled for install. One of the main blinds was delivered defective. We were informed that it would be reordered and installed at a later time. We are currently still waiting for that blind to be remade and/or installed. They have given us numerous excuses during these past months and we are no closer to having this issue resolved. We have reached out countless times. The pattern is they tell us they will do xyz and they never do xyz and have never followed up with us on the status of xyz. We are at a standstill with this issue and don't know what to do.

  

  Business response

  08/13/2024

  3 Day Blinds apologizes for the issues and delays in completing the installation.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the case through its completion.

  Customer response

  08/13/2024

  I have been told this sort of thing for the past few months.  I don't trust anything this company tells me.  Talk is cheap.  I'll believe it when I see it.

  

  Business response

  08/22/2024

  Our records indicate that the order 1793390 was scheduled for 8/21/24 and was completed by the installer. 

  Customer response

  08/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a purchase for custom blinds with this company on June 3, 2024 and I have yet to receive the blinds. I have called several times and escalated to management with no avail.

  

  Business response

  08/13/2024

  3 Day Blinds apologizes for the delay.  I see that our ************* Team is working to address these concerns and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to follow case # CAS-02894859 through its completion. 

• Initial Complaint

  08/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Firstly, We ordered custom blinds on 8/11/23 using recommended credit company with offer of no interest no payments for year. My husband signed contract online but wasn't able to read all of it and was guaranteed written copy that didn't arrive until after cancellation of contract expired. Was contacted by installation company two weeks after ordering after several failed attempts to reach them myself. One of the bedrooms we ordered blinds for was ordered as 1 blind instead of the requested 2. I was told to contact design consultant who at first denied us asking for them to be made as two and then agreed after reminding her of request. we were told the installer would install blinds and remeasure for correction. At that point I wanted to cancel order and was again told they would fix problem so we went ahead with install. After installer put up first blind I knew there were issues. They had large light gaps on either side, the pull up mechanism didn't operate as shown and installer said they didn't produce proper valances. He measured for additional shade to be made and suggested instead of signing we refuse order. And that's what we did. After many emails, phone calls, I was then told they won't honor fixing their original mistake with no explanation. After many more emails, they agreed but wanted to send another installer to remeasure. I asked for a copy of original install report. I saw what installer wrote on report and where measurements had been written down. I was sent some bogus form with no measurements. After many more phone calls,emails,and sent videos of issues my husband agreed to have another consultant come out. She said mechanism we ordered must have been from old sample and they don't sell them anymore. She agreed we were lied to and said she's recommending removal of blinds and full refund. They sent a few temporary shades and later that week we received email saying they weren't going to refund our money and wanted us to choose another selection

  

  Business response

  08/15/2024

  A member of our Leadership Team spoke with the customer in May.  She offered the customer a reselect and scheduled an appointment with the designer.  The customer chose not to move forward with the reselection of product. She then wrote off the customer's remaining balance due as a goodwill gesture. Please see email that was sent to the customer: 

   

  Hello ***********************, 
  
  I hope you are doing well. Our designer consultant ********, who visited you for your reselection appointment, has emailed me reiterating the issues that we had previously discussed on your case and that you were choosing not to reselect and instead are asking that your custom made window coverings on order ******* is removed and refunded. 
  At this time, we are upholding our contract and we will honor the contracted warranty on order *******. We will not be removing or refunding you for your custom made window treatments. However, if in the near future you change your mind and would like to reselect a different operating system for your cordless roller shades, please reach out to our customer care department and reference case CAS-01511026 so we can schedule another reselection appointment for you. And lastly, as a a good will gesture, we will be writing off the balance due on order ******* in the amount of $573.45.
  
  Have a wonderful day!
  
  Thank you,
  
  PEYVAND SAADATIFARD
  SUPERVISOR, CUSTOMER CARE
  
  3 DAY BLINDS
  ****************************  |  www.3dayblinds.com
  T: **************
  
  Integrity  |  One Team  |  Superior Client Experience  |  Excellence  |  Passion

  Customer response

  08/30/2024

    The response from 3 Day Blinds won't work for us. We were shown a product and that one product was the one and only thing we wanted and ordered. They have installed something completely different and have not installed proper valances. The installer said they were on invoice but never manufactured. We seek complete refund as solution. There is no other selection we want from them.
  

  
  

  

  Business response

  08/30/2024

  3 Day Blinds custom makes all products based on the customer's selections and that ********************** only sells 3 Day Blinds branded items. Customers are only shown items available through 3 Day Blinds by designers, and they are given the option to purchase with 3 Day Blinds, but if they do not wish to, they are welcome to purchase from a different company. In this case the customer decided to purchase with **********************, and all selections were outlined on the contract that they signed at the point of purchase. This contract also states that no refund is available on our custom made products. Although 3 Day Blinds has completed the contracted work, we have provided an alternative solution to replace the product with some other 3 Day Blinds product, but the customer has refused.  ********************** also went a step further and waived the remaining balance due on the order as a goodwill gesture when the customer refused to move forward with a reselection. 

  Customer response

  09/03/2024

  Hello,

  This response as well as most others are untrue, nothing was offered to us as a refund of goodwill from this company. The finance company ********* took 10% of balance due as incentive for them to work with us.There has been repeated lack of responsibility for the many mistakes made on our blind order and no good faith from 3 day blinds whatsoever.  It is also untrue that the product shown to us, the only reason we did place order, was said by second design consultant was something discontinued or no longer available. That consultant also said it was absolutely 3 Day Blinds mistake and apologized,and  said all money will be refunded. We are being victimized as this is a classic bait and switch situation.We have been unduly aggravated,  gaslighted, and lied to at every opportunity. Please see previous correspondence sent with original complaint.

   

               Thank you, ***** ******
  

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased two window blinds that are controlled by a remote control. The remote control is programmable via the internet and a phone app. My phone app. does not work allowing me to program the timing feature of the remote. There are instructional videos on ******* that customers are told to use but either I am not doing it correctly or the videos do not remedy why the app's not working for me. When calling 3 Day Blinds customer service, there is no one that can walk me through the steps to figure out what I am doing incorrectly or if the problem is not on my end. I was told my product is still under warranty, but the only solution appears to be that a technician needs to be sent out to my residence and the cost will be $89 for the service call. I think that is outrageous. The service call should be at no charge or someone in customer service should be able to help me get my issue resolved through phone assistance.

  

  Business response

  08/07/2024

  3 Day Blinds is sorry to hear the issues the customer has been experiencing with the motorized treatments.  ***************** Team is reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. 

• Initial Complaint

  08/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered 5 Roman ****** from 3 Day Blinds on 6/18/24. They were installed on 7/26/24. I complained to the installer, ********, at the time that they were wrinkled. He told me to steam them and let them hang. I did both of those things to no avail. Also, the shades do not hang evenly when raised. I contacted my design consultant, *********************** on 7/27/24 and she promised to have someone contact me from the company by 7/29/24. I waited until 8/2/24 and contacted her again to let her know there has been no contact and she said she would remedy that. Still no contact.

  

  Business response

  08/08/2024

  3 Day Blinds apologizes for the issues with the shades.  Our records show that the reorder has been processed and the customer has been provided with the estimated ship date of 8/30/24.  We will continue to monitor the project through its completion.  

  Customer response

  08/09/2024

  The Business is remaking my Roman ****** and will contact me when they are ready for installation. While I am hopeful that this will resolve the problem, I am not ready to close the case until I see how the new ****** look and operate.

  

  Business response

  08/13/2024

  3 Day Blinds has processed a remake of the ***** shade and it is expected to ship 8/30/24.  We will continuer to monitor the project through its completion. 

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been wait 3 months for a replacement blind.

  

  Business response

  08/02/2024

  3 Day Blinds apologizes for the delays.  We are experiencing a backorder of material to complete the order.  ***************** is actively trying to address the matter and a representative will be contacting the customer to discuss further. We will continue to monitor the project through its completion. 

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 6 shades from 3 day blinds and all measurements were wrong. 3 day blinds remade the blinds but 4 shades are still wrong. The measurement on 2 of the bags say ****** but the shades only measures 58.5. The other two bags says ****** but the shades only measure 54.5. I emailed the company with pictures and measurements and they emailed me saying the measurements are correct????This is the person who emailed me back ************************ Senior Resolution Specialist | *************** It is very hard for me to speak with a person and they take forever to get back to you. I want the shades made to the measurements on the bag or get my money back and they can pick up the shades.

  

  Business response

  07/26/2024

  3 Day Blinds apologizes for any issues with the order. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days. 

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