Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this desk on 2024-12-19 at the time of 17:51:54 I received delivery on 2024-12-23 at 14:00. It was missing the legs and a GloTouch Keypad that moved the desk up and down. I contacted customer support about my issue and sent my receipt as proof. The exact response to my problem was, "Upon confirming, there is no desk frame included on your order."They are not giving what was advertised on the website and invoice when I ordered.The picture you sent in the *** file is an invoice sent to me from FlexiSpot and includes the description of a "Standard 4-leg standing desk (E2Q)." At no point did it indicate that legs or the stands were not included, and it has those in the words of what I ordered. The picture I sent from the invoice contains a picture of a desk with legs. It also contains an exact verbal description of that 4-leg desk. I also returned to the website, which does not allow me to buy the E2Q desk without the legs incorporated. It does not allow me to deselect "E2Q: 4-leg Frame | 28.7"-48.4" | 330lbs ********** Keypad." There is no physical way to order the E2Q desk without the legs.I am unsure if there was an error in the website or if they just did not plan on honoring the sale, but what was marketed and sold to me DID NOT MATCH THE PRODUCT.

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 8/7/2024. The product is a standing table. It was delivered in two boxes. One box had the table frame. The other box had the tabletop.On 8/11/24 I sent an email requesting to return the product. The company has a 30 day return policy and they pay for return shipping. I did not assemble the product. I opened the boxes to see the product and read the directions. I decided it would not work for me. The company sent me two emails offering me a partial refund and I told them I wanted to return the product.Finally I called the company on 8/13 asking to return the whole product. They told me I could keep the tabletop. I told them I wanted to return it. It should not be my responsibility to donate or dispose of the tabletop, which would be difficult for me to do. They said they would send me two labels.On 8/14/24 I got another email saying I could keep the tabletop and only one label was attached to the email. I responded back again saying I wanted to return the tabletop too! I also tried to call but could not get a response.At this point I'm tired of getting the run around from this company. I want to return the table frame and the tabletop as allowed by their 30 day return policy. The tabletop is part of the product I should be able to return and they should pay the shipping.

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!On 7/10/2024 I placed an order for the Flexispot E7 Plus, order #*******. I initially thought I had ordered the wrong standing desk and cancelled my order. When I realized it had been the correct desk I went to buy it again, however the price had gone up. I called customer service to have my order honored and they stated there was nothing they could do. I paid $449.99 base for this product, it is not listed as $549.99. After initially waiting on hold for over 20 minutes, the customer service agent stated all they would offer was a 10% coupon, which is only halfway to honoring the price I was given not even 7 days ago. When I stated this, they promptly hung on the phone on me. They did call back 5 minutes later as I was once again on hold waiting for a new customer service agent, only to again tell me they were refusing to honor my original order price. I am extremely disappointed in the customer service and lack of consumer respect.I am requesting my original order price of $449.99 be honored to receive the E7 Plus.

  Business Response

  Date: 08/21/2024

  We would like to respond to you based on the investigation as followed:
  
  1. Customer *************** placed an order via our webshop and the order number is *******. He contacted us and requested a price match for the discount which had already ended, we rejected, cancelled and refunded the order, but offered another discount of 10% for his next order;
  
  2. Customer *************** placed a new order *******, but when he received the products, he contacted us for a return because the product no longer fited the space. We processed a return and issue a refund. He does not contact us again after the refund was issued.
  
  We would like to take this chance to confirm that we always offer solutions once we confirm order information from our customers. If Customer *************** has further questions, we will definitely provide suitable solution.
  
  
  Kind regards,
  *******

• Initial Complaint

  Date:07/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I went to order an office chair. I started on my phone. The price to add a footrest said +40 but when selected it actually charges $80 more. I got on the computer to talk to their support. They said ok place the order and we'll refund the $40 difference plus a code for 10% off. I placed the order and went to chat and also tried calling but I think it was the end of the day for them since I couldn't get through. I filled out what happened on their online contact form and today sent my order number to chat support. Chat support now says I have to wait until it ships to receive my refund. Email from the online form is asking for a screenshot of the chat history. I feel like there's going to be endless stipulations hoping I give up just to get them to honor their listed price. This is to hold them accountable for the $40 owed.

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/21/2024, I bought a C7 ergonomic chair from Flexispot website and paid $439.99 for the item plus taxes. I was looking to replace my home office chair due to back pain and my employer had approved for me to purchase and ergonomic chair using the company credit card. Information of the C7 chair on the Flexispot website indicated the height of the chair was extendable and pictured appeared it had similar height compared to my current sit-stand chair I was looking to replace. The website also indicated a 30-day return policy.The chair was delivered on 5/28/2024 with the packaging damaged and not reusable but upon taking out the contents, everything was intact and as such I decided to assemble it without calling to complain about the packaging. But I was not aware the product was not as described on the website and that I might have to return it afterwards. On 6/21/2024, I attempted to elevate the chair to a more comfortable position because I was starting to feel my backpain again and realized the chair wasn't elevating. After all attempts failed, I sent an email to Flexispot support to complain about the issue. I was asked to send multiple videos and pictures of the chair and I did. But every time, I kept getting a runaround.I had explained in several email communications that the packaging the chair came in was damaged and that I could not salvage it. Therefore, I don't have a way to package the item. Also, given my backpain and the weight of the chair, I am not able to lift it into my car and take it to a ***** location for shipping. All I asked for was for ***** to pick up the item. Flexispot customer service have refused. On one occasion, I was offered $40 to keep the chair and I refused. Flexispot customer service has applied every tactic to get me to keep the chair which is different from what is shown on their website. I feel defrauded by this company and I just need a sit-stand ergonomic chair that works for my backpain!

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been scammed. i bought a patented product by Flexispot and now they will not provide/sell replacement part that allows the product to manuver. I HAVE BEEN SCAMMED OUT OF $249.00 I want all of my money back due to unable to use or replacement part. I am prepared to file a lawsuit at this point, easily bc this is a disgrace.

  Business Response

  Date: 05/06/2024

  My name is *******, the supervisor of FlexiSpot **************** team. 

  We received complaint ID#:******** last Friday. We immediately started our investigation as soon as we received the complaint.
  
  We would like to respond to you based on the investigation as followed:
  
  --Customer ************************* received the desk frame as a gift, she did not order it at her cost. Based on the information she provided, the order was placed on Apr 20th, 2021.
  --Customer ************************* contacted us on Mar 30th of this year, both through Email and phone call, mentioned she lost some part of the desk. We shipped the part replacement immediately  after we confirmed the order confirmation.
  --The package of part replacement has been delivered successfully ******* ************). We also sent the tracking information to Customer *************************, and she did not contact us again.
  
  We would like to take this chance to confirm that we always offer solutions once we confirm order information from our customers. If Customer ************************* has any further questions on the part replacement, we are always here for help.
  
  Kind regards,
  
  *******