ComplaintsforCorVel Corporation
Workers Compensation Insurance
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Complaint Details
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Initial Complaint
12/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was injured at work due to a slip and fall in patients Urine at work. I work as HCA/ CNA. I have an adjuster ive been working with who is very rude, unprofessional and chooses when and who to pay based on their background and race. Corvell worker ignores my claim and chooses to tell me months later its has been denied. Even with three Drs note stating i was injured and MRI prove i have permanent injury.Denied Money by corvel right before Christmas and i already have an eviction notice. No one seems to want to help. What is wrong about treating people with respect. One never knows it maybe u injured tomorrow.Customer response
01/23/2024
My Name is *************************, Claim No 1588-WC-22-0000263. I am not comfortable providing my SSNdon't know if its secure connection.
Its thru Corvel Adjuster Name is *********************.
Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was hit by a garbage truck in the *************** who uses Corvel as their insurance company. I submitted all requested documentation to them and they are now completely unresponsive. I have called multiple people many times and get no response to resolve the claim.Initial Complaint
04/17/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was injured in **** in a work-related incident. My employer delayed transportation to a proper medical facility and prevented me from calling emergency services. At the ********** Workers Compensation Hearing, details about the operation of unsafe equipment which led to my accident were prohibited from being admitted in Court. Yet, the final decision was I was awarded lifetime medical. In 2006 my attorney died. Since then I have not had an attorney. The entire case has been based on the company clinic physician who I suspect was a phony doctor who worked in the area at the time of my injury.Since **** the insurance company has exploited the legal process and denied medical treatment and medications. Several follow-*** after multiple denials resulted in a Compromise and Release offer which did not adequately address future medical needs associated with the injury. For years I suspected the insurance adjuster at CNA was working in direct or indirect coordination with Corvel to deny proper medical treatment. Several denials were explained by not being able to contact the treating physician for a peer-to-peer discussion after one attempt or only being connected to the receptionist. Multiple attempts to appeal the decision by the ** failed because I was not provided with all the required documents for an appeal to MAXIMUS. ******* universally upheld almost all appeals reflecting they were only focused on six months of documentation and legal parameters were followed versus the actual medical journals' proper and preferred course of treatment. That said treating guidelines were restricted to a truncated version established by ********** which does not address the number one cause of work-related claims which includes crush injuries. The treating physician's recommended treatment has been consistently denied through the ** process.For over twenty years I have been in intense pain and limited activity due to the improper management and treatment.Initial Complaint
04/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Through our ********* Comp Carrier our cases were managed through CorVel - Two claims have not been handled well. They have been assigned to adjusters that never return calls. One employee said she injured herself during a one weekend live-in shift and yet spoke the family at the end of her shift and up to four days following her shift and never once said she was injured. The employee did not contact her employer and advise of the injury until the 30th day where she claims she was injured but had already been X-rayed by her own doctor ***** ) turns out our office received two Personal Income Tax levies the in the same 2 weeks of receipt of this claim for $42,000.00. Our family wrote a letter stating and contesting the employees injury and yet Corvel has received this and never acknowledge calls, or emails, or followed up with us. instead they settled. Our 2nd case, was an employee with a prior non disclosed back injury and she claims that while at a resident's home she bent over and permanently injured her back. She has been out on full disability even though Concentra cleared the employee for modified work. I sent at least 20 emails stating she could do modified work even as little as remote video work and not once did I receive a response. I have no idea what is happening with the claim other than they never even requested and x-ray to see prior damage. Now 10 days ago the employee has now filed for EDD and I need several questions answered to be able to process the claim. And guess what? Several unanswered emails and one person that has said that claim has been transferred to yet another adjuster. I have been given that supervisors email. and they didn't respond and then another supervisor and now we are forced to guess and answer this EDD Claim. Such poor performance. They severely caused harm by doing nothing. Our ********* Comp went from 34 k a year to 98 K mid year as a direct result of their inactions. It is apparent why they have an F rating.Initial Complaint
03/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In January of 2023, I was injured at work and Corvel was supposed to facilitate an EFT request. A claim was filed January, 30th, I went to a physicians care on the 2nd of January for an assessment of my injuries where I was told that I would be restricted to light duty work and required physical therapy. All of which was communicated to Corvel through my employer. I was able to speak with ***************************** one time on the 17th of February where she instructed me to create an account on their app. They were supposed to do a temporary transaction confirming my account information was correct for a direct deposit on the 21st of February. However, they did not call me to facilitate this until the 27th of February. Since then, I have not received any of my workmens comp pay and they have been completely unresponsive to myself and my employer, Sysco. I have tried calling ******* and her supervisor/manager. Neither have responded. My HR and manager have also reached out to no avail. I was told I would be paid after I received the initial temporary deposit for the two weeks it had taken them to get in touch with me initially and that I would be paid every week after until my recovery or my benefits no longer applied. It has now been 43 days since my initial claim and I have not received any pay.Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company has been investigating an issue with our vehicle that happened because of *** Boys since May 15, 2022. They told us the investigation would only take a week and it has been 9 months. They do not give me any answers when I ask and when the agent *************************** does reply she is very vague. Im December of 2022 they asked me for all of the information about our claim all over again which makes no sense because theyve had everything theyve need from us since May.I cannot get in contract with any other agent in the company. My requests to ****** for her supervisor get ignored. We have been without our vehicle for 9 months while they investigate.They are supposed to be a third party company but it seems they are actually representing the company we have a claim against. I want our investigation completed. Its obvious *** Boys was negligent with our vehicle and Corvel is protecting them. Even their website guarantees claims will only take a week to be completed.Initial Complaint
01/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The worst insurance provider I have ever dealt with. 94 days with no contact. I know ********** requires all workers compensation adjusters to be in contact with any injured party within a certain time requirement. This company doesnt care if you file with the *********** because the fine is only *****. Its a broken system and companies like this extort the loopholes. They should loose their license but unfortunately there is no regulatory process to pursue. Hopefully if enough people complain companies will stop using these crooks.Initial Complaint
01/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I filed a claim with the state for a pothole damaging my tire on I24 5/20/2022 to be reimbursed the cost of the new tire. I received a letter that my claim was denied due to being within city limits on 6/21/2022. I called and spoke with ************************* who was my claim adjuster to let her know I had difficulty with pinpointing where I was when filing the claim and provided her with the correct location which was I-24. She told me she would update and reopen the claim. I never heard anything from her again. I realized this and called in December and was now advised my claim adjuster name is *************************. She told me she didnt understand what information was in the claim so she would have to work with her supervisor and give me a call back. When she called me back she that I originally provided the wrong location so it was denied. She states ******* gave me the wrong information and I will need to file an appeal with the state. But it is now outside of the time frame to be able to file an appeal. I asked for her supervisor information and I have reached out to ************************* several times and he has yet to give me a call regarding the matter.
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Customer Complaints Summary
18 total complaints in the last 3 years.
12 complaints closed in the last 12 months.