Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened account with ********************** and decided that I did not want to keep the account that I have already placed online orders with the account the account has got closed and coincidentally one of the orders refunded me back to me the atlas account they accepted the refund and for 2 weeks now have not refunded my money they told me to reopen the account I tried to do that provided my ID and all verified documents and now they decided that the account can't be reopened but I have not returned my money

  

  Business Response

  Date: 04/27/2025

  Hi ******, we're sorry to hear about your experience and appreciate you reaching out. Our support team has already informed you that, since your account has been closed, were unable to issue an automatic refund to your original funding source. However, we can process the refund manually. Kindly reply to the email thread with the requested information so we can proceed with the next steps. Thank you.

  Customer Answer

  Date: 04/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/24/25 Atlas Credit card sent a link for the 8th time which I finally opened and decided to look into obtaining a new card As they clearly stated a 1000 bonus by using $50 a week for 6 months ( this is not my issue but after you submit it states you could win 1000). They claim there is no harm to your credit my answering a few questions and never offer a signature or send full details of your process. I have used other apps like progressive leasing which asked you questions as well just to verify and Atlas also ask you countless questions for verification not knowing I am actually submitting until you are on the app showing you owe them right away. Attempting to cancel is a nightmare and you are threatened with a huge tarnished credit score from them. This is my first ever complaint for any company or business after reading all the reviews that are not processed by them but by real users there is very shady scam business going on. It's extremely evident when you go on different forms to see the same problems people are having an issues.

  

  Business Response

  Date: 04/25/2025

  Hi ****, we are sorry to hear about your recent experience. I can confirm that our Customer Support team has successfully closed your account and communicated this with you. Should you need any further assistance, please dont hesitate to reach out to us at ************************************** Thank you.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is deceptive. I had smartpay turned off, which is automatically on when you open the account, because they were taking from my bank account daily. On top of that, I PAUSED PAYMENT UNTIL THE END OF THIS WEEK. Since I turned it off and paused it, they decided to take a $87.99 smartpay payment from my deposit account with them instead. When I asked the chat if my available balance would reflect that payment, I was met with the generic message that I had to wait 48 hours for someone to reach out which is absolutely ridiculous. I went through all their FAQ and nothing answered my question. Got an email this morning explaining that no, my available balance wont reflect that payment and now, my spend power is almost nothing because my deposit account was used to pay my balance. I NEEDED that money and now Im screwed. I wouldnt recommend this company if my life depended on it.

  

  Business Response

  Date: 04/24/2025

  Hi ******, we are sorry to hear about your recent experience. We can see that our support team has been on top of your request and they've already addressed your concern. In case you are still in need of further assistance, please contact us via our app or email us at ************************************** Thanks

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Place on restriction

  

  Business Response

  Date: 04/21/2025

  Hi ******, I can confirm that both our Support and Risk teams have been actively assisting with your request. The restriction on your account has been removed and this has also been communicated to you. If you need any further assistance, feel free to reach out to us at ************************************** Thank you.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 29th, 2025 I opened an account with this company and closed it the same day, it wasnt what I expected. April 16th $8.99 was debited from my account. I have sent emails no response, I left a message no response. Their recording states no live operator contact, only emails that are being not responded to. Also when try to cancel membership it doesnt allow you to. I would like my money refunded and no future monies debited from my account and all information deleted from their system.

  

  Business Response

  Date: 04/18/2025

  Hi Carauda, thank you for reaching out.
  I can confirm that our Customer Support team has successfully closed your account and communicated this with you. Additionally, the associated fee has been refunded to your bank account.
  We trust this resolves your concern. However, if you have any further questions or need additional assistance, please dont hesitate to contact us at ******************************************************************.
  Thanks again.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No option to approve a transaction they erroneously flag as suspicious which is causing me to not be able to make a payment with my card

  

  Business Response

  Date: 04/18/2025

  Hi ****, were sorry to hear about your recent experience and appreciate you bringing it to our attention. I can confirm that our Customer Support team has been actively working on your queries. We hope that your issue has now been resolved to your satisfaction. However, if you still require any further assistance, please dont hesitate to contact us at ************************************** Thanks

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company ask me to verify myself I was OK. Then they lock the account I said if this happen once it will happen again. So I decide I should close my account. Then I withdraw ****** out of my account. My deposited just hit my account. An couldn't get no money out cause the account r was lock. Then they ask me was I trying to pay something at ******* for hundred dollar. I said no they lock down the card. So in my mind I was trying to get all my money out of the account the they sent some info about my card was no longer no good they have to reissue another card. No just verify my address. So then I gave them my new address now they said the address don't match I just told them inside the notes. Hey this is my new address. Then I said close down the account now they trying to take all my money except ****** cause they deposited this amount into my chime account. This company not right at all.

  

  Business Response

  Date: 04/17/2025

  Hi Rotesha, we're sorry to hear about your recent experience and appreciate you reaching out.
  I can confirm that our Customer Support team has been actively assisting with your request. As mentioned during your last conversation, we kindly ask that you contact your bank to help trace the funds on their end. If you're able to provide us with a copy of your bank statement, wed be happy to investigate this further for you.
  Please dont hesitate to reach out if you have any questions or need additional support. Thanks

  Customer Answer

  Date: 04/19/2025

   
  Complaint: 23210502
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******* They not trying to handle the situation. They just make it sound good I sent the wrong picture. But I have proof they are not trying to pay me.

  Customer Answer

  Date: 04/21/2025

  From: ******* ******* <**********************************************************>
  Sent: Monday, April 21, 2025 9:02 AM
  To: info <**********************************************************************************************>
  Subject: Re: You have a New Message from BBB Serving ********************** and ***************************, Complaint #********

   

  The Atlas Credit Card 

  This company stolen my money and not trying to give it back. I ask for my March stament because it reflect on my account balance  before they closed my account. I need help getting my money back. 2591.55  and my account the only paid ****** of my money and want give me anything else. They saying the account is empty. I had just gotten paid.

   

  Customer Answer

  Date: 04/22/2025

  The business not trying to help me. I ask for my March statement they said they can't give it to me. I ask for my money back it all gone.They have been talking to me through different **** I have talk to more the twelve rep from their company. They only response through emails only. They close my account on April 4th. An want return my money that due to me.

  

  Business Response

  Date: 04/23/2025

  Hi Rotesha, I can confirm that our Customer Support team has successfully closed your account and communicated this with you.
  Should you need any further assistance, please dont hesitate to reach out to us at ************************************** Thank you.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23210502
  
  I am rejecting this response because: Their not being trustworthy about the situation. They are trying to take the money I work so hard for, I thought I was banking with a real bank not someone who take from their client. Become when you banking with a bank yes you are a customer, but they suppose to be working to help you not take away.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my paycheck direct deposited and can't open the app to activate my card to pay my bills .I'm gonna have my phone shut off car repo for non payment n other bills . because I can't open or access my money I've emailed support team,live a.i. chat I keep getting same response to open app and activate my card I can't open the app!

  

  Business Response

  Date: 04/18/2025

  Hi ********, were sorry to hear about your recent experience and appreciate you bringing it to our attention.
  I can confirm that our Customer Support team has been actively assisting with your request. As per your instructions, your account has been successfully closed and this was communicated to you. Additionally, we can see that your funds were successfully withdrawn.
  We hope this resolves your concern. If you have any further questions or need additional support, please dont hesitate to reach out to us at ******************************************************************.
  Thank you,

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up online, but never completed the process. I have never activated a card, nor have I received a card. They are also doing a bank transfer of ***** from my checking account to this card. Transfer was not initiated by myself, nor approved. Have sent in requests to close account previously. Also, I have a balance on this card that has never been activated.

  

  Business Response

  Date: 04/15/2025

  Hi *******,
  I can confirm that our Customer Support team has been actively assisting with your request. At the moment, they are waiting for the pending transaction to settle. Once it has been fully processed, your account will be closed accordingly. If the amount is debited from your bank account, a refund will be issued and should reflect within 35 business days. Should you need any further assistance, please dont hesitate to reach out to us at ******************************************************************.
  Thank you,

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking out how the Atlas card worked and expected a terms and conditions page where I agree to the terms but it never came up. I need this account canceled immediately and any of my personal identifying information and bank information removed from their app and systems. I tried to cancel as soon as I saw the $15 credit line and a charge for $8.99. The only way to contact them is through message. I want this account canceled and my information deleted from their systems.

  

  Business Response

  Date: 04/13/2025

  Hi ****, we are sorry to hear about your experience. Our support team has processed the cancellation of your account and sent you a confirmation.
  If you need any further assistance, please don't hesitate to contact us directly at ******************************************************************.
  Thanks,