Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16, 2024 I began my journey to plan a 30th Wedding Anniversary Trip. I contacted a "friend" of mine who had just gotten her license. My first purchase was for a gift certificate for my husband to drive a racecar on the **************** in *******, **. the trip was to be planned to go to ****** for 4 days and Daytona for 3 days. I have an email with the planned itinerary. The point of hiring a travel agent to coordinate the hotel stays and the driving experience for my husband. On August 22, 2024, the ****** portion of the vacation was scheduled. The travel agent said she forgot to book the Daytona portion until 11-10-2024. I asked her about the driving experience and she lied to me and told me that it depended on the weather All I had was my itinerary. On 12-5-2024 I requested that ****** finish paying off my ****** trip, It it didn't happen. On 12-12-2024 I requested ****** pay off my ****** portion of my trip. It didn't happen. On 12-28-2024 I requested ****** pay off my ****** portion of my trip. It didn't happen. Jan 5th. was a big day. When I reviewed the dates for ****** and the dates for Daytona, I realized she had us booked in 2 hotels on the same night. I have text and email conversations to back this up. So, I contacted her. She did respond and called ****** to unbook and rebook the stay due to her error in booking. I decided to contact ****** to determine what track times were available because I could not get confirmation that she actually made a reservation. Well, what do you know, they don't do any driver experiences in March at all! Then I called the hotel to see if we could cancel Daytona all-together, What do you know, it was un-cancelable and un-rescheduleable. ****** did not contact me for a week, then she blamed me & told me she is working on getting a refund for Daytona. I asked her what part? She refused to answer me. The point of hiring an agent was to coordinate this trip. Now I am out $575 for Daytona and $776 for the hotel.

  Business Response

  Date: 01/28/2025

  I personally spoke to this client and advised her that her independent travel agent, who is also her "friend" and co-worker is an Independent Contractor and runs her own home-based business.  This is not a reservation produced by my company.

  Under both Federal IRS guidelines as well as the California AB5 law, we are unable to control any aspect of that agents' sales.  We can remove the agent from the program if they are doing anything illegal or unethical.  I also advised the client to contact her bank and credit card company to dispute the charges as fraudulent or services not received.  I have also advised her that she should file a small claims court action to recuperate any funds. Each agent also has a Professional Liability Package Policy (E&O insurance) that would cover mistakes.  

  My company is not able to assist further by providing a refund. I did offer to contact *****************, and she said, "they absolutely refused to provide a refund" and rejected my offer.

  Unfortunately, she and her friend and co-worker need to work this out between themselves.  We will monitor the situation and take any necessary action against the agent if they are fraudulent or unprofessional.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Archer Travel Services owe me commissions that are compensation from bookings that were booked through their agency. For whatever reason my account was terminated under false pretenses. There was no communication as to why they terminated my account.

  Business Response

  Date: 01/07/2025

  This agent received notification on November 26, 2024, that she was in violation of her contractual agreement as an Independent Contractor.  Her statement that she was not informed and that there was no reason given is false.

  If there are any commissions received prior to her termination we will forward them her in a timely manner. 

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22748917
  
  I am rejecting this response because:

  1. I RECEIVED NO COMMUNICATION STATING I HAD VIOLATED TERMS AND CONDITIONS FROM ARCHER TRAVEL.

  2. I PERSONALLY EMAILED THE PRESIDENT/VP AS WELL AS THE MARKETING COMPANIES FOUNDER AND *** FOR WRITTEN PROOF THAT I HAD VIOLATED TERMS AND CONDITIONS/POLICY FOR EVOLUTION TRAVEL.

  3. I WAS NOTIFIED BY THE *** OF EVOLUTION TRAVEL BY A VOICEMAIL, THAT I WOULD RECEIVE AN EMAIL IN A FEW DAYS. 

  4. I NEVER RECEIVED COMMUNICATION FROM ARCHER OR EVOLUTION WITH PROOF OF MY VIOLATION.

  5. I REQUESTED THAT ARCHER SHOW ME ARCHERS TERMS AND AGREEMENT WHERE I VIOLATED AND HAVE NOT RECEIVED ANY COMMUNICATION FROM THEM.

  PER THE FOUNDER OF THE *** ARCHER IS PARTNERED WITH I VIOLATED THEIR TERMS AND AGREEMENTS, HOWEVER, ARCHER TRAVEL HAS NEVER COMMUNICATED DIRECTLY TO ME OF ANY VIOLATION. I WAS TOLD ALL COMMUNICATION HAD TO GO THROUGH THE FOUNDER AND *** OF EVOLUTION TRAVEL.

  ALL COMMISSION'S DUE TO ME THAT I BOOKED PRIOR TO MY TERMINATION SHOULD BE FORWARDED TO ME. AFTER SPEAKING WITH THE SUPPLIERS, THEY HAVE ALREADY PAID ARCHER TRAVEL.

  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/30/2025

  The agent is correct, we did not provide separate correspondence terminating our agreement with this agent.  Let this be notice to the agent that we no longer will allow her in the program.

  I will have the commissions due the agent be paid as due under the original terms and will no longer accept new bookings.  Commissions will be paid on the next payment cycle February 15th, 2025.

  *** Archer, President

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I accept this business response under the terms that Archer Travel will pay me out any and all commissions that I had on the books. My account was terminated under false pretenses and an assumption that was provided.   

   Archer Travel will no longer receive any bookings on my behalf.

  Thank you for your attention in this matter. I will look forward to receiving any commissions owed to myself by Feb 15th as stated by *** Archer, President of Archer Travel.
  
  ***** ********

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip through using Funjet in 2023. Looking at my credit cards charges, I see that I am being charged a monthly fee of $39.83 per month. I have reviewed my documents that I received from my travel agent who works for Archer Travel Group and booked through ******. I do not see anything about these charges. When contacting ******, they pass you off to another company Regarding this and does not cancel the charges.

  Business Response

  Date: 12/06/2024

  I spoke with ***** on 12/6/24. This issue has been resolved, the charges on the card, per ***** are valid. She will be withdrawing the complaint.

  We ask to have this complaint closed and removed.

  Thank you.

   

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trained for their travel agent program and was told I earned a 3 day 2 night stay for signing up for $90 and never received it. They lead a pyramid scheme to train people to just keep paying them to not make it anywhere. I also completed the course in 30 days and was told I would get reimbursed $80 and I never did. All of the training provided can be found on *******. I was told I had access to wholesale pricing which is a lie because they matched or were more expensive expensive than Priceline. The entire business is a lie.

  Business Response

  Date: 12/12/2024

  We have processed a refund for Ms. ***** P**** per her request on 12/12/2024 and have notified her via email at ********************************** since we are unable to reach her via phone. We have settled this complaint and are requesting to have it closed and removed.

  Thank you.

• Initial Complaint

  Date:09/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip with Kiya ************ August 2023 with travel insurance. Unfortunately I had to cancel the trip and sent an email from her stating I have until November 2024 to use the credit. Sadly she passed away around may or June of 2024. During that time she was helping me plan a trip but we never got to finish. After multiple attempts and back and forth calling I was put in touch with the person taking over some of her clients, ******** *****. She requested I send her my invoice and the email stating I had a travel credit. I did and initially she said I needed to know vendor information. And that the emails wasn't enough. She eventually said she would email or call me within a week and I never heard from her again.

  Business Response

  Date: 12/09/2024

  When Chriseana Herndons travel agent passed, we did try to assist her with utilizing her travel credit. We were in communication with her through emails in August of 2024 and our last email request to Chriseana was that we needed more information to proceed. Without the details of who the supplier was for the travel credit, we were not able to make a reservation. We had not heard back with the information we requested and unfortunately were not able to assist her with her travel credit due to no fault of ours.
  

  We are requesting that this complaint be removed.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip to ******* with *************************** (travel agent) through Archer Travel Group. She booked us through Funjet Vacations, all inclusive RIU + flights. We decided to cancel our trip because of the level 3 travel advisory. We had the full travel cash for our hotel, but the agent didnt put it on our flights. We supposably have a flight credit with American Airlines. We tried to use our credits, AA said we couldnt book ourselves bc the travel agent used NDC fare. Travel agent was not helpful in trying to book a flight we wanted. Funjet vacations said we couldnt book the flights we wanted bc they were t available. I am now out $684.70 for the flights bc I couldnt use my credit. I would either like a flight credit I can actually use through American Airlines directly or a refund.

  Business Response

  Date: 04/18/2024

  We are unable to refund your money as you currently have an airline credit from your trip you cancelled to ********  ************* policy you paid for stipulated that you would receive an airline credit and not cash refund.

  Your air credit is good for one year from purchase date.  My office would be happy to facilitate the use of the credit. 

   

  From your *********************************** and flights were booked separately through Funjet for the customers as they were coming from 2 different cities. The travel protection was only added to the resort portion which was refunded to the customers.
  The NDC fare was the air fare that was within the customer's budget. They had ********************** documents/reservation confirmation sent to them which indicates the fare. 
  I worked with ******* for most of their trip/ cancellation.  I never said that I would no longer help. I helped well after the trip was cancelled to make sure that they had everything they needed. ******* myself and customer ********************** rep from Funjet had a call together where they stated that they would need to book their airfare directly through them along with a car rental. The customer was not happy about the car rental portion, but the customer ********************** representative stated that was their only option. I believe the customer could not find airfare under NDC fare category to rebook for the new destination that they decided on.  As an agent I tried to help, made calls, searched for new trips and stayed connected with the customers throughout the process. 
  
  I have text messages to show this effort. 
  I would never leave a customer hanging. I made sure that they were ok and always made myself available.  
  

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21585265
  
  I am rejecting this response because:

  
  First of all, I would like to say this has been the worst experience I have ever had with a travel company. Im not sure who is at fault, Archer Travel, the agent or Funjet. 
  1. There was a miscommunication on the travel insurance for the flights. We wanted full protection and did not get it. The agent, **** even told ******************************* and myself that we would be getting a full cash refund, then informed us it was a credit because the insurance was never added. 
  2. I never gave the agent a budget for any of the trip. We were not informed prior to booking flights it was *** fare. If I was, I never would have agreed to it. 
  3. When trying to re-book, because of the *** fare, the flights we wanted and needed for travel dates and destinations were not available. So, therefore, a travel credit with *** fare is useless if we cant use it. We have already re-booked flights, having to pay a second time for flights. 
  4. I highly recommend not using *** fare for future customers, or at least notify them of it prior to booking. Also, please let people know ahead of time in order to use an air credit with Funjet, they have to book a rental car or hotel. This would have saved you the complaint and bad review. 
  Sincerely,
  
  **********************************

  Business Response

  Date: 04/26/2024

  The agent worked with the clients and stipulated that they have a credit toward future flights.  We have no way of eliminating that credit or turning it into cash money.

  I am sorry the client is unhappy but we are unwilling to pay the client out of pocket and they have an additional credit for a situation that they were informed of.

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friends and I booked our 40th birthday trip with *************************** with Archer Travel Group to ********We made sure to get insurance.Jamaica went to a level 3 advisory so we decided to change our trip to another destination.Found out she booked an NDC airline ticket that we could not use on our next flight.She tells us the insurance didn't cover flight, only hotel,which was her mistake.Also telling us can't rebook air ticket. We now lost out on $700/ticket because of her negligence in booking a fare with so many restrictions and not applying the insurance to the ticket.Beware this is an MLM business that all they want is commission and now me and my friends are out the airline cost.She is unwilling to help us use these credits and keeps trying to get us to do it on our own.Airline won't let us, tell us they need her to do it but she won't.Reservation number through them is X4J623E3.Flight cost is 1369.40.I would like this refunded to us ASAP as this was complete negligence on the agent and now we lost our money.

  Business Response

  Date: 04/18/2024

  Thank you for your correspondence.  My apology for your not being able to get your air credit utilized by the Independent Agent.  Please get in touch with our office and we will assist you in booking new flights and utilizing your air credit.  We are unable to refund as your policy only allows a flight credit and the airlines are not going to refund your funds.

  Our office phone is ************.  

  I will also correspond directly with you via email to rectify the situation.

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21410862
  
  I am rejecting this response because this is not what we are requesting. We have already rebooked our trip paying out of pocket for another airline ticket since the agent wasnt able to figure out how to use our credits. I will not be needing an airline ticket in a year so these credits will never be used. This was negligence on the agent for 1. Not applying the insurance to the airline ticket and 2. Purchasing a restrictive fare that we could not use for our new ticket. Both of these are errors by the agent so because of this we want a refund instead of airline credits.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/13/2024

  ******************************* booked her travel with ***************************, who is an independent contractor, and not an employee of Archer Travel Service. The reservations made with *************************** were through her own book of business. There was no reservation made through Archer Travel Service, nor did we collect any money. Even though Archer Travel Service was not responsible for any issues that *** have occurred, we did reach out to ******* on 4/18/2024 when we became aware of the issue and offer to assist her by rebooking her flights with her air credit. ******* was looking for a refund, however we are not able to provide it due to her booking her travel with ******************* book of business. ******** complaint is not with Archer Travel Service, it is with *************************** who is responsible as an independent contractor, and she needs to reach out to her to resolve the matter.

   

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21410862
  
  I am rejecting this response because even though **** is an "independent contractor" she is still tied to your business.  You are an MLM so she has paid to use your services and company so as you said you are not making any money off of this booking is a lie.  Your company is on her emails so she is tied to you whether an "independent contractor" or an employee, your company is still represented with this booking.  You, as a company, should support her, train her, make sure she has all the resources she needs to be successful which you have failed to do.  Your company is a scam, bottom line.  You can see it in many other reviews as well so I am not the first.  I will make it known to anyone possible to never use your company or any other "independent contractors" associated with your company.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a scam. They offer the program for $69.94 and they say that the regular price is $299 which is not, it has never been it is just a scam to get you to join thinking you have a discount. I have been in business with them for about 4 months now and I have not received any help from anyone. I keep looking for opportunities as a travel agent and every time i click an interview in indeed is more of them. They are scam and they are scamming people.

  Business Response

  Date: 10/09/2023

  Dear ******,

  I am sorry you feel like this is a scam.  Archer Travel has been in business for over 70 years, and we have become one of the largest host travel agencies in *******, ****** and *********.  We produce 9 live training sessions per week and have a library of hundreds of training videos. To say that you received no assistance is inaccurate.  You did not take advantage of any of the resources available to you. The starting price of this program was indeed much greater than the $69.95 a month, which is a very affordable price to own your own home-based travel business.

  When you joined the program, you had a money back guarantee that you could have taken advantage of.  This program is not for everyone, and I am sorry it did not work for you as it has for tens of thousands of others who earn money by selling travel as well as bring other people into the business.  Archer Travel is not only registered with ********** of **********, Nevada, *******, ****** and more we are top sales agents for ******* Carnival ******** Apple Vacations, Princess ******** ************ and many others.  

   

   

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't remember the exact date of the transaction, but I think it was August 12, 2022. I booked travel through this travel agency for $500+. When I had to cancel it due to unforeseen circumstances, they offered me a travel credit. I had booked this trip with my girlfriend, but I paid for the whole thing. When they offered the credit of $410, they didn't bother explaining to me that I would only get half of this credit, and my girlfriend, who had NOTHING to do with the transaction, would get the other half. They wanted me to have less than half of my original money.The agent that I booked this trip through no longer works for the company, because she saw how bad they were s******* people over, and quit in disgust, without getting compensated for any of the work that she'd done, but that's another matter.Further, I tried to contact customer ********************** regarding this, and after being on hold for a ridiculous amount of time, the agent came on the line and said that she couldn't discuss my booking with me because it was handled through another agent.I have had to jump through all kinds of hoops just to get the measly $205 credit that I got. I feel this company makes their money by s******* people, and I feel like I'm owed some recompense.They will, no doubt, ask for a booking number that is in relation to this complaint. The booking number is ********.

  Business Response

  Date: 10/09/2023

  This issue with Mr. ******* *** was resolved on October 2, 2023. Per my phone calls with him along with emails, his request to receive the full travel credit was granted with Plesant Holidays along with an extension to utilize the credit through 3/30/2023. This was the outcome he requested and is pleased we were able to assist him with it. He did state he will be modifying his complaint to a positive and resolved one.

  Customer Answer

  Date: 10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied for Agent package on 08-31-2023 after webinar presentation. I called number on interview invitation from *************************, she answer the phone and I told her I just applied and sent her my agent #******. I ask her what are the next steps. She mention she will send the information in an email. Well I never go the email. So I can call today (09-01-2023) to get the information to proceed with the training. She sent me the webinar information again. I got suspicious feeling I have be scammed. So I start research the Archer Travel/Evolution Travel Company, BAD , BAD reviews. When filling out the application it states, full refund within 10 day if you change your mind. So I tried to call the numbers on the invitation, and I ****** the numbers and those numbers did not work either. I found a email that you are suppose to use when cancelling your membership. I came back twice. I am trying to stay within my ten day for my refund.

  Business Response

  Date: 09/20/2023

  ********************* payment of $69.94 was refunded on September 6, 2023.  She indeed cancelled within the cancellation period, and we processed the refund.  This complaint and her comments are unwarranted.

  Please let me know if you would like to have proof of the refund.  She can check with her credit card company to verify so we do not have to send private information.

  *** Archer