ComplaintsforArcher Travel Service, Inc.

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked a trip to ******* with *************************** (travel agent) through Archer Travel Group. She booked us through Funjet Vacations, all inclusive RIU + flights. We decided to cancel our trip because of the level 3 travel advisory. We had the full travel cash for our hotel, but the agent didnt put it on our flights. We supposably have a flight credit with American Airlines. We tried to use our credits, AA said we couldnt book ourselves bc the travel agent used NDC fare. Travel agent was not helpful in trying to book a flight we wanted. Funjet vacations said we couldnt book the flights we wanted bc they were t available. I am now out $684.70 for the flights bc I couldnt use my credit. I would either like a flight credit I can actually use through American Airlines directly or a refund.

  Business response

  04/18/2024

  We are unable to refund your money as you currently have an airline credit from your trip you cancelled to ********  ************* policy you paid for stipulated that you would receive an airline credit and not cash refund.

  Your air credit is good for one year from purchase date.  My office would be happy to facilitate the use of the credit. 

   

  From your *********************************** and flights were booked separately through Funjet for the customers as they were coming from 2 different cities. The travel protection was only added to the resort portion which was refunded to the customers.
  The NDC fare was the air fare that was within the customer's budget. They had ********************** documents/reservation confirmation sent to them which indicates the fare. 
  I worked with ******* for most of their trip/ cancellation.  I never said that I would no longer help. I helped well after the trip was cancelled to make sure that they had everything they needed. ******* myself and customer ********************** rep from Funjet had a call together where they stated that they would need to book their airfare directly through them along with a car rental. The customer was not happy about the car rental portion, but the customer ********************** representative stated that was their only option. I believe the customer could not find airfare under NDC fare category to rebook for the new destination that they decided on.  As an agent I tried to help, made calls, searched for new trips and stayed connected with the customers throughout the process. 
  
  I have text messages to show this effort. 
  I would never leave a customer hanging. I made sure that they were ok and always made myself available.  
  

  Customer response

  04/19/2024

   
  Complaint: 21585265
  
  I am rejecting this response because:

  
  First of all, I would like to say this has been the worst experience I have ever had with a travel company. Im not sure who is at fault, Archer Travel, the agent or Funjet. 
  1. There was a miscommunication on the travel insurance for the flights. We wanted full protection and did not get it. The agent, **** even told ******************************* and myself that we would be getting a full cash refund, then informed us it was a credit because the insurance was never added. 
  2. I never gave the agent a budget for any of the trip. We were not informed prior to booking flights it was *** fare. If I was, I never would have agreed to it. 
  3. When trying to re-book, because of the *** fare, the flights we wanted and needed for travel dates and destinations were not available. So, therefore, a travel credit with *** fare is useless if we cant use it. We have already re-booked flights, having to pay a second time for flights. 
  4. I highly recommend not using *** fare for future customers, or at least notify them of it prior to booking. Also, please let people know ahead of time in order to use an air credit with Funjet, they have to book a rental car or hotel. This would have saved you the complaint and bad review. 
  Sincerely,
  
  **********************************

  Business response

  04/26/2024

  The agent worked with the clients and stipulated that they have a credit toward future flights.  We have no way of eliminating that credit or turning it into cash money.

  I am sorry the client is unhappy but we are unwilling to pay the client out of pocket and they have an additional credit for a situation that they were informed of.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My friends and I booked our 40th birthday trip with *************************** with Archer Travel Group to ********We made sure to get insurance.Jamaica went to a level 3 advisory so we decided to change our trip to another destination.Found out she booked an NDC airline ticket that we could not use on our next flight.She tells us the insurance didn't cover flight, only hotel,which was her mistake.Also telling us can't rebook air ticket. We now lost out on $700/ticket because of her negligence in booking a fare with so many restrictions and not applying the insurance to the ticket.Beware this is an MLM business that all they want is commission and now me and my friends are out the airline cost.She is unwilling to help us use these credits and keeps trying to get us to do it on our own.Airline won't let us, tell us they need her to do it but she won't.Reservation number through them is X4J623E3.Flight cost is 1369.40.I would like this refunded to us ASAP as this was complete negligence on the agent and now we lost our money.

  Business response

  04/18/2024

  Thank you for your correspondence.  My apology for your not being able to get your air credit utilized by the Independent Agent.  Please get in touch with our office and we will assist you in booking new flights and utilizing your air credit.  We are unable to refund as your policy only allows a flight credit and the airlines are not going to refund your funds.

  Our office phone is ************.  

  I will also correspond directly with you via email to rectify the situation.

  Customer response

  04/19/2024

   
  Complaint: 21410862
  
  I am rejecting this response because this is not what we are requesting. We have already rebooked our trip paying out of pocket for another airline ticket since the agent wasnt able to figure out how to use our credits. I will not be needing an airline ticket in a year so these credits will never be used. This was negligence on the agent for 1. Not applying the insurance to the airline ticket and 2. Purchasing a restrictive fare that we could not use for our new ticket. Both of these are errors by the agent so because of this we want a refund instead of airline credits.
  
  Sincerely,
  
  *******************************

  Business response

  05/13/2024

  ******************************* booked her travel with ***************************, who is an independent contractor, and not an employee of Archer Travel Service. The reservations made with *************************** were through her own book of business. There was no reservation made through Archer Travel Service, nor did we collect any money. Even though Archer Travel Service was not responsible for any issues that *** have occurred, we did reach out to ******* on 4/18/2024 when we became aware of the issue and offer to assist her by rebooking her flights with her air credit. ******* was looking for a refund, however we are not able to provide it due to her booking her travel with ******************* book of business. ******** complaint is not with Archer Travel Service, it is with *************************** who is responsible as an independent contractor, and she needs to reach out to her to resolve the matter.

   

  Customer response

  05/14/2024

   
  Complaint: 21410862
  
  I am rejecting this response because even though **** is an "independent contractor" she is still tied to your business.  You are an MLM so she has paid to use your services and company so as you said you are not making any money off of this booking is a lie.  Your company is on her emails so she is tied to you whether an "independent contractor" or an employee, your company is still represented with this booking.  You, as a company, should support her, train her, make sure she has all the resources she needs to be successful which you have failed to do.  Your company is a scam, bottom line.  You can see it in many other reviews as well so I am not the first.  I will make it known to anyone possible to never use your company or any other "independent contractors" associated with your company.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They are a scam. They offer the program for $69.94 and they say that the regular price is $299 which is not, it has never been it is just a scam to get you to join thinking you have a discount. I have been in business with them for about 4 months now and I have not received any help from anyone. I keep looking for opportunities as a travel agent and every time i click an interview in indeed is more of them. They are scam and they are scamming people.

  Business response

  10/09/2023

  Dear ******,

  I am sorry you feel like this is a scam.  Archer Travel has been in business for over 70 years, and we have become one of the largest host travel agencies in *******, ****** and *********.  We produce 9 live training sessions per week and have a library of hundreds of training videos. To say that you received no assistance is inaccurate.  You did not take advantage of any of the resources available to you. The starting price of this program was indeed much greater than the $69.95 a month, which is a very affordable price to own your own home-based travel business.

  When you joined the program, you had a money back guarantee that you could have taken advantage of.  This program is not for everyone, and I am sorry it did not work for you as it has for tens of thousands of others who earn money by selling travel as well as bring other people into the business.  Archer Travel is not only registered with ********** of **********, Nevada, *******, ****** and more we are top sales agents for ******* Carnival ******** Apple Vacations, Princess ******** ************ and many others.  

   

   

• Initial Complaint

  09/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I don't remember the exact date of the transaction, but I think it was August 12, 2022. I booked travel through this travel agency for $500+. When I had to cancel it due to unforeseen circumstances, they offered me a travel credit. I had booked this trip with my girlfriend, but I paid for the whole thing. When they offered the credit of $410, they didn't bother explaining to me that I would only get half of this credit, and my girlfriend, who had NOTHING to do with the transaction, would get the other half. They wanted me to have less than half of my original money.The agent that I booked this trip through no longer works for the company, because she saw how bad they were s******* people over, and quit in disgust, without getting compensated for any of the work that she'd done, but that's another matter.Further, I tried to contact customer ********************** regarding this, and after being on hold for a ridiculous amount of time, the agent came on the line and said that she couldn't discuss my booking with me because it was handled through another agent.I have had to jump through all kinds of hoops just to get the measly $205 credit that I got. I feel this company makes their money by s******* people, and I feel like I'm owed some recompense.They will, no doubt, ask for a booking number that is in relation to this complaint. The booking number is ********.

  Business response

  10/09/2023

  This issue with Mr. ******* *** was resolved on October 2, 2023. Per my phone calls with him along with emails, his request to receive the full travel credit was granted with Plesant Holidays along with an extension to utilize the credit through 3/30/2023. This was the outcome he requested and is pleased we were able to assist him with it. He did state he will be modifying his complaint to a positive and resolved one.

  Customer response

  10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Applied for Agent package on 08-31-2023 after webinar presentation. I called number on interview invitation from *************************, she answer the phone and I told her I just applied and sent her my agent #******. I ask her what are the next steps. She mention she will send the information in an email. Well I never go the email. So I can call today (09-01-2023) to get the information to proceed with the training. She sent me the webinar information again. I got suspicious feeling I have be scammed. So I start research the Archer Travel/Evolution Travel Company, BAD , BAD reviews. When filling out the application it states, full refund within 10 day if you change your mind. So I tried to call the numbers on the invitation, and I ****** the numbers and those numbers did not work either. I found a email that you are suppose to use when cancelling your membership. I came back twice. I am trying to stay within my ten day for my refund.

  Business response

  09/20/2023

  ********************* payment of $69.94 was refunded on September 6, 2023.  She indeed cancelled within the cancellation period, and we processed the refund.  This complaint and her comments are unwarranted.

  Please let me know if you would like to have proof of the refund.  She can check with her credit card company to verify so we do not have to send private information.

  *** Archer

• Initial Complaint

  04/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They recalled gift cards of mine and gave them to someone else. I did not know bout it until I tried to use the gift cards. I reached out to them and have waited several months on a resolution. Ive not heard from anyone.

  Business response

  04/13/2023

  *********************** booked a trip for her clients, Hooks (2), ******, *****, ****** & ******** that ended up canceling. Her clients paid for the trip and needed reimbursement. Carnival Cruise Lines reimbursed the clients in gift cards that in return, were used to pay her clients back. ***** still had remaining balances due to her clients that were credited directly back to *****'s credit card. ***** has been made aware of this through the whole process as we reached out to her many times and communicated this with her and is now filing a false complaint. This complaint needs to be removed as it is untrue and has been resolved with her clients directly on her behalf. The gift cards were never Jasias, per Carnival's records, were referenced directly for her clients that she booked and left unresolved. Please remove this false complaint.

   

• Initial Complaint

  03/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In June 2022 I reached out to a travel agent to help with the planning of my sons 13th birthday. I requested from the travel agent that I wanted the hotel to be 5 stars, excursions, dinner, room decorations etc. The travel agent at the time agreed to all the needs I was requesting so I move forwarded with her services. I paid the trip balance in full as I do not like to make payments. Once the payment was secured the travel agent no longer assisted me with booking the trip I had to call the resort and set up dinner arrangements, excursions, travel (taxi's), and room decor because the travel agent stated she could not get ahold of the result although I called and got an answer on the first try. I then complained to whom I thought was her supervisor which is the owner of Archer. He heard all of my concerns and asked me what did I want to be done. I advised I dont feel like the travel agent deserved anything as I did all of the work to make sure my son had a successful trip. He stated to me and my mother I was being nice because if it was his granddaughter it would be worse. The owner then stated he would give the travel agent a call to come to a solution and give me a call back. I have never heard back from the owner. He sent me a ****** check and told his secretary to call me and let me know he would not be calling me back he was busy and going out of the country. The hotel was not 5 star as there was leaking ceilings, trash in hallways and elevators, food not good, harassments for time shares, etc., al while trying to enjoy a 13 year old birthday first trip out of the country. The owner stated this was his family name and company and he would do anything to protect it and he did not. All I had asked for was a simple call to get the issue resolved. The travel agent also promised there would be ****** resort coupons and those were never received to be used. It was the worse experience ever. It was also adult only so we were limited to what we could do on the resort.

  Business response

  04/03/2023

  I responded to the client and listened to her concerns.  She also stated that the Independent Travel Agent should receive nothing for the booking and she wanted the agent to refund her $150.00.  As a customer ********************** gesture I had the $150 sent from my office because I can not legally keep funds from an Independent Contractor nor compel her to provide a refund.  I did speak to the ** who stated that the client was very difficult and demanding. Rather than get into a he said / she said I provided the payment.

  had more than one conversation with the client as well as her mother and due to an upcoming International Trip I had my assistant contact her.  Upon my return I was dealing with a major medical situation and was out of the office for an extended period.  Based on our previous conversation I did not bnelieve4 that there was anything more to discuss since I provided the refund she was seeking.

  Customer response

  04/05/2023

   
  Complaint: 19596535
  
  I am rejecting this response because: I never once asked for a refund of ****** when I paid thousands for my son 13th birthday trip and his first time out of the country I wanted the best experience. I was not demanding nor difficult as I was patient and understand up until the lady 3/4 weeks when nothing was being done. I was told I could call and do everything on my own. If I could do everything in my own why was a paying for a service? It was suppose to be a convenience to my son and I. My mom assisted me because I work full time, I am in school and run two businesses. I am very busy and do not have the time. I was advised that this was a family business and if it was his granddaughter it would be worse and that HE would call back and speak with me after he spoke with the ** he never called back he went on a trip and then came back and stated his wife was in the hospital and he would not speak to me and to take the ****** they sent me the check but still never completed communicated anything with me and that does not satisfy my full trip. As well as the ** booked an adult only resort for a 13 year old child, leaking ceilings, dirty towels, hallways, etc when I requested 5 star resort. If that is demanding then I apologize but the communication was horrible and no work was done. They both have made me feel like I am bothering them for the lack of work theyve done so I will not accept this response 
  
  Sincerely,
  
  *************************

  Business response

  04/18/2023

  I am sorry the client does not feel like we are responding to her complaint.  I stand by my response.

  Customer response

  04/28/2023

   
  Complaint: 19596535
  
  I am rejecting this response because it is not right and as a business they should make it right, I was told by the owner to go hard for what is right as he would if it was his grand daughter. The experience with Archer Travel was absolutely horrible from beginning to end. No one apologizes or makes things right and to try and keep your mouth shut for ****** is also not right and bribery/extortion. I will stand on my complaint until its right.

  
  Sincerely,
  
  *************************

• Initial Complaint

  02/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a purchase thru archer travel service. It was a cruise. We wanted a drink package with a total of 3 couples. We were told when we made our purchase that the cruise price included the drink package. About 1 month after the purchase we noticed that none of us had a drink package . We contacted a manager named ****** and he attempted to see what he could do for us and never responded back. We all purchased a drink package for over 1000$ at a later date eating that cost. ****** was set up for us by the agent only to find out when we arrived that we were all sitting at 3 different taes. We had to go thru the cruise ship to fix this issue. We all began to get gratuity charges added to our rooms at a cost of 32 $ a day so 224 $ per room. This was not my first cruise but it was my first time traveling thru a travel agency . Every time I booked a cruise on line I paid all the taxes , port fees and gratuities upfront. I think this is just shady way that this travel service grabs money from customers without them realizing that it's a shady way to do business. When I contacted archer about my complaints they attempted to blow me off by saying that the agents dont work for archer travel service. They are independent contractors and I needed to go thru the agent that booked the trip. My outlook on this agency is it's a shady group where they dont attempt to fix any issues and just push the blame on its agents and try and remove themselves completely from what their agents do. Please save yourself the grief and book your own vacation yourself or thru a reputable agency. NOT ARCHER TRAVEL SERVICE.

  Business response

  03/14/2023

  *********************** was an independent travel agent with Archer Travel Service.  As an Independent agent, **** was responsible for his own booking. 

  As a courtesy, Archer Travel Service reached out to the cruise line and the cruise line was not able to do anything since **** was the booking agent and worked directly with the client (*******************) directly providing the pricing and details of the cruise. The pricing was not provided by an employee of Archer Travel Service or the cruise line.  Archer Travel Service did inform *** that this is something that needed to be workout with ***********************, as he was responsible for this booking as the independent travel agent and booked this cruise directly though his own business. If compensation is what *** is looking for, he will need to reach out to *********************** regarding this since we have no control over how **** Runs his own business, the information he provides his clients with, or the confirmations he provides them when bookings are made.

  This complaint is not a valid one and should be removed as it is between ******************* and his travel agent, *********************** who he booked and confirmed his cruise with directly.

   

• Initial Complaint

  01/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a new agent with Archer Travel who was recruited by someone I do not know personally. I made my first booking in July 2022 for a client traveling in December 2022. I asked for help with this booking and was told to watch webinars and join a ******** group for questions. It took me a week to book their trip for my first client who paid almost $4,000.00. I did not take any additional commission as this was my first booking. The client asked for the insurance as there may be a chance he would need to cancel because the trip was 6 months away. I booked the trip and bought the insurance. There was only one option for the insurance and I chose it. On Nov. 30th the client informed me he had to cancel his vacation due to an emergency. I went through the steps to cancel the vacation and request a refund back to his credit card. I was then told that he is only eligible for a credit less over $600. In fees. They wanted to give approx. $3400 back as a credit. I am very upset and feel misled by this insurance. Archer has been no help and said it's my fault for choosing the wrong insurance. I explained that I had only 1 choice and it read like the client would be refunded fully. The customer disputed this charge with their credit card. Archer Travel reached out to me for answers. They are distancing themselves and have told me I am responsible. With little to no support when I needed it I feel stuck. I want the customer to be refunded fully less the insurance cost and I will quit being an agent once this is done.

  Business response

  02/19/2023

  Each agent in the program is an Independent Contractor that runs their own travel business.  We provide the ability for the ** to buy through leading suppliers, we provide training, insurance and mentoring.  We would more than happy to assist this agent with a customer ********************** problem but it is their client not ours.  We will work with the **V to get answers from the supplier and find out why the insurance did not fully cover the trip expense.

  The complaint notes a $3400 refund - was that not received and why?  What information was provided to the client, the ** and was the reason for cancellation an approved reason by the carrier.  Even with Insurance you can not simply say there is an emergency. Documentation of a medical emergency must be provided.

  We will not refund a clients trip expense based on the complaint issues. We will go to bat for the client if they have not been treated fairly by the insurance carrier.  The agent must contact our office with a recounting of the incident and any documentation they may have so we can assist.  

  I am sorry the agent does not feel supported I am unaware of any filing with this office other than the complaint.  We are here and ready to assist.

• Initial Complaint

  12/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Archer Travel***************** charged my card 69.95 after I removed all of my payment info from the account, it reverted back but without the security code. Archer added a fraudulent security code (instead of reaching out to me to ask for it bc they knew I was canceling bc I havent been rcvg services) to my credit card (see pic below) info to make it go through. The************ rep informed me that they put in a random security code to push it thru. Some how the card company let it through. The credit card company is filing a dispute but if Archer disputes it then we have an illegal chargeback. I want this to affect this company in a negative way. They are running an unfavorable**** and misrepresenting themselves as a travel agency. The credit card company informed me that the credit card number is manually keyed and not auto deducted each month and so someone by the name of *** ***** (the person that convinced me to join this**** fronting as a real travel agency) added the fraudulent security code. These companies should be flagged or have a very low grade.

  Business response

  01/19/2023

  Business Response /* (1000, 5, 2022/12/28) */ ************* complaint is against ***************** not Archer Travel Service, Inc. This is a fraudulent complaint as she signed up for a monthly membership and we only pass the CVV on the initial charge and then it's not passed on recurring, it's not even stored so no fraudulent CVV is being passed. If she had cancelled then she wouldn't have been charged anymore, simple as that. ******* did not cancel her membership until 12/3/2022 therefore accruing monthly charges as stated in the agreement when she joined. ******* has been misinformed by her Credit card company that we added a random security code, that is not a possibility since she signed up for recurring charges until membership is canceled. These accusations are false and legal action can be filed for false allegations against our Company. We are demanding that this complaint be fully removed to prevent further action from Archer Travel Service. We are a very reputable company and hold our company with high standards. This is not how we run our business and this false complaint needs to be removed immediately. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩