Reviews

Review Details

• Review fromPAMELA M

  Date: 02/26/2025

  1 star

  PAMELA M

  Date: 02/26/2025

  We purchased a love seat from 4 ************************** company in 2020. The love seat is only being used by my 140 lb 19 year old son. In his game room. The thread in the back of the seat on the left side failed so the entire back section came open. We also purchased the 5 year extended warranty. The extended warranty does not cover manufacture defect and the 4 seating company only covers manufacture defects for 1 year. I have leather sofas that last 20 years. This is low quality furniture and l would not refer this company to anyone or ever purchase from them again. Spend your hard earned money with a better
  

  4Seating.com

  Date: 02/28/2025

  Hello ***,My name is ******* and I'm the customer service supervisor. Please feel free to give me a call at ************. I was not able to find you in our system using your name or email. I would like to review the issue you are having with you and see if there is anything we can do to help. Thank you and have a nice weekend!

• Review fromRandy H

  Date: 01/27/2025

  1 star

  Randy H

  Date: 01/27/2025

  Anyone who looks at my reviews will see a majority of the time I give 5 stars. I wish that were the case here. Was the quality of the product poor? No. Fantastic, actually. 4Seating earned a 1 star review because the experience in receiving the product and receiving the paid for "white glove" service was anything but white glove. First, I was told the white glove service would contact me to schedule a convenient time to deliver and set up my 8 theatre chairs. I was received was a text, the day of, with a window when they'd arrive. I called in and told them I would not be there because Tuesdays are my meeting days and I had to be in my office. I was then told no other day that week would work for them because they only deliver to my area on Tuesdays. I explained had I known from the beginning that their "white glove" service had such a rigid delivery schedule I would have shopped elsewhere. The following week I was to be out of country on travel but due to their rigid delivery service I arranged for an employee of mine to be there to receive the seats and for them to be installed. We were told they would be there between 11am-2pm. Come 2:20pm, no-show and my employee had to leave to go serve another client. At 2:25p I received a call from the ****************** they were ***** out. I then had to scramble to get someone else who knew nothing about the install there to receive the product. Due to this person not knowing anything my employee knew about the install, the installers installed them on the wrong place and didn't install all of the equipment I paid for them to install and I am missing a tray. If any of my employees (70 of them) every talked to one of my clients this way, they'd lose there job on the spot. If management wants to call me to discuss this, they can look up my name and do so. If I can receive some semblance of customer service, I may increase the star count.
  

  4Seating.com

  Date: 01/28/2025

  Hi Mr. ********** name is ******* and I'm the customer service supervisor. I just left you a voicemail as well. I apologize for the experience you had. Please give me a call at ************ so we can discuss your experience further. Thank you and I look forward to speaking with you. -*******

• Review fromRonald S

  Date: 11/18/2024

  1 star

  Ronald S

  Date: 11/18/2024

  I have purchased 2 complete sets of home theater seats from 4seating.com.The look good when new but as others have said they dont last. Also, the company will not sell parts to repair them, I have recently learned when a recliner mechanism failed on mt current Equinox seats. The company wont sell the mechanism itself but instead wants to sell a new seat bottom, including upholstery, for about $500 cost delivered (in 13 weeks!) and worse still the leather will not match well since it is new and mine have been exposed to the sun.Other manufacturers even post videos on ******* about how to replace their recliner mechanisms. I am very disappointed and wont return as a customer.****** ***** Texas
  

  4Seating.com

  Date: 11/19/2024

  Hello *****, My name is ******* and I'm the customer service supervisor. I reviewed the phone conversation between yourself and the customer service representative that you spoke with. I apologize, there was a misunderstanding on the customer service ***** part. The mechanism is available for purchase on its own. The $500 price would be correct for an upholstered seat bottom. $350 for the seat bottom and $100 - $150 in shipping due to the size of the package. The mechanism is not a common part that is requested, usually a customer is wanting to replace the seat bottom due to accidently ripping the material or similar scenario. The ***** week lead time is correct, as it would be a special order. The mechanism would be $150 plus $75 for shipping and tax. I will be reaching out to you directly to provide you with the quote and provide you with a discount for any inconvenience from your original call. Thank you and have a nice day!-*******

• Review fromSheree M

  Date: 07/05/2024

  1 star

  Sheree M

  Date: 07/05/2024

  We had the single recliner, not even for 2 years. My husband was sweating on the back of his head, and one day I looked from an angle and saw it was dark. I looked closer and realized that it was peeling. REAL LEATHER DOES NOT PEEL!!They gave 2 to 3 reasons that were not acceptable for the condition. I asked what would they do in the long run. He stated they could repaint the spot.REALLY? WTF? For the price we paid. UNSTINKING BELIEVABLE!SO BUYERS BEWARE!
  

  4Seating.com

  Date: 07/08/2024

  Good morning, The customer is correct, Genuine leather does not peel. However when the customer called back on 3/14/24, the customer reported that the dye was coming off the headrest of their seats, they did not report that it was peeling. It was explained to the customer that dye can come off the seat if the seat is not taken cared for properly. Body oils and hair products can cause the dye to fade or come off of the leather if not cleaned/maintained properly. This is not a manufacturing defect, this is caused by not cleaning the furniture. The customer then wanted to return the seats after 2 years for this reason. We explained a return after 2 years was unfortunately not an available option. The customer did purchase the extended warranty, so we referred them to Guardian and we did prepare them, that Guardian may likely consider this wear and tear. Turns out, they had already reached out to Guardian and they did go ahead and place an order for a replacement backrest for the customer on 3/1/24. The backrest did have to be special ordered and did have a lead time so the customer was likely not happy over the lead time and is why they were inquiring about a return of the seats. The customer service representative likely offered them a leather repair/touch up kit as a courtesy which the customer is referring to as "repainting". According to *****, the replacement backrest was delivered to the customer on 5/23/24 and they have a photo of the box on the customers porch. On 5/17/24 The customer did inform us that they would be refusing the backrest.

• Review fromMatthew C

  Date: 01/12/2024

  1 star

  Matthew C

  Date: 01/12/2024

  I purchased 5 theater recliners from 4Seating in August 2020. All 5 seats have seams that are splitting. When deliberating over buying an extended five year warranty at the time of purchase, the salesman couldn't have stressed any more than he did that the coverage would cover ANYTHING at all that would ever go wrong with the chairs within the covered period. A claim was made to the warranty company Guardian who has denied the claim stating they don't cover splitting seams. When I inquired with 4 Seating the supervisor hid behind the legalese of the warranty and went on to say that their salesmen would never say that "anything" would be covered by the warranty. WARNING: Don't trust the salesmen of this company and be warned that the seams of 5 out of 5 chairs purchased from 4Seating are failing after 3 years of normal usage at a moderate frequency.
  

  4Seating.com

  Date: 01/15/2024

  The seams the customer is referring to are on the leg rest and this only happens when a person digs their feet/shoes into the seam to push themselves up while adjust themselves in the seat. This would not be a manufacturing defect and would be considered wear and tear. The extended warranty we offer does not cover wear and tear, pet bites, pet scratches, etc. The customer was provided with warranty information after placing his order on what is covered and what is not covered. He told me "Who reads the fine print?". I explained it is not fine print, it simply goes over what is and what is not covered. I explained our sales Reps are aware of what is covered by the extended warranty and would not tell a customer that it would cover "Anything". However, had the customer read the warranty information he was given, and if he felt it anything was different from what he was told, he could have cancelled the warranty at that point in time.

• Review fromSanket P

  Date: 11/14/2023

  1 star

  Sanket P

  Date: 11/14/2023

  On 10/25 *********************, Sales representative for 4seating provided a quote. When asked if I should wait for prices to drop, he guaranteed that it was the lowest price even for November and December 2023. So I went ahead and purchased it. Within a few weeks, even before my sofa was delivered, a new sale reduced the price further. **** and his management refused to honor their guarantee and did not provide a price difference. I do not think they know what guarantee means. Hoping the product (not yet delivered) works well, else I have very little hope of resolution with this company.
  

  4Seating.com

  Date: 11/15/2023

  Hi ******, I listened to the 3 calls you made on 10/25/23, the day you placed your order. At no point during any of those conversations did the sales representative provide a guarantee of any kind. The word guarantee was never mentioned during the calls. You asked the sales representative if there was any additional discounts he could provide like free white glove. At the end of the 1st call you did ask if he could let you know if there any further price drops and he answered with "Right now that is the absolute best price of 25% off". That statement was not a guarantee that it would not be lower at a later time, it was stating at that point in time he was not able to provide additional discounts on top of the 25% off. At that point in time, the 25% off had been the highest discount offered on these seats. At the bottom of every page of our website you can see our Terms of Promotion under Company Info. The very first line states "Promotional Offer(s) are valid on new orders only and cannot be applied to previous purchases". I do want to assure you that if you have any issues with your product that we are here to assist you on addressing and correcting any issues you may have. Please don't hesitate to contact us if you have any questions or concerns when you receive your order. Thank you and have a nice day!

• Review fromAndrew b

  Date: 11/13/2023

  5 stars

  Andrew b

  Date: 11/13/2023

  Excellent product and made in **********, ***:))) They were professional with no hassle sales as the product virtually sales itself. Product came on time
  

  4Seating.com

  Date: 11/14/2023

  Hi ******, thank you for taking the time to leave us a review. If you have any questions or concerns, please don't hesitate on contacting us.

• Review fromBrian T.

  Date: 01/16/2023

  1 star

  Brian T.

  Date: 01/16/2023

  I've left 1 review in my entire life until having to deal with 4seating.com. I don't know where to start, either the customer service rep who is apparently in charge or all escalations, including of those where the issue is with him. To the complete and utter lack of empathy a company can have for a family or individual going through a serious medical issue. A family member ordered a chair for a new place, said family member ended up in the hospital for over a month including several stays in the **** This included him not being able to speak, and the only response that we could get is hand squeezes and occasional head gestures. When we learned he ordered this chair I contacted 4seating.com, explained the situation and was told not only would they not fully waive the restocking fee that we would be charged hundreds in delivery fees, all said almost $700 in random fees. Completely shocked at this since every where else we had ordered from had not only been apologetic of the situation that our family member was in but offered full refunds with 0 issues or restocking fees. I live close to that family member so I said it's not worth paying half the price of the chair in fees I would just take it. Not so quickly they charge a redelivery fee, asking why a redelivery fee since it's never been delivered it was told to me that since we're changing the address it counts as a redelivery. Again completely confused as to how badly this company operates she calls me back and says they'll waive that(I mean out of the goodness of their hearts because I live 5 miles from the original address). Then the icing on the cake was calling to get a refund on the white glove delivery charge. ******** service agent said he would have to get confirmation first, I said ok I'll hold, to which he said it couldn't be done while I was on hold, I asked why and we went round and round in circles. Asked to talk to a manager and was told he was the only one I could speak to.

  Brian T.

  Date: 01/16/2023

  I do want to add that when I spoke to another customer service person. I asked who ******************************* boss and she was unable to give me their names. When I asked if she could take down my information and have them call me back her exact words were "I can, but they more than likely won't contact you" I asked why and her response was "they don't talk to customers, they're just upper management".
  

  4Seating.com

  Date: 01/17/2023

  Good morning. ****************** called yesterday 1/16/23 and spoke with me (***************************). He called in stating his order was dropped off and would like to have the white glove delivery cost refunded. I let him know that I would start the process for him and explained the process. I informed him that our shipping department would be reaching out to white glove agent and get confirmation that the order was simply dropped off and not set up. Once we've receive this confirmation we would issue the refund and he would then see it back on his card within 3-5 business days. The customer became upset that he would have to wait for this process and insisted it be processed instantly saying to "****** on over to the shipping department" to get the confirmation. I explained to him it was not something that could be done during our phone conversation but that it would be done. He then became more upset demanding to speak to people that do not take customer service calls. I explained to him that every and all escalations get sent to me and everyone above me including the people I report to are in different departments and they do not take customer service calls. The customer might have been under the assumption that we many locations with regional/district managers, which we do not have. The customer called in many times and spoke with other customer service and sales representatives and they each informed him that I would be the person to speak with. About an hour and many repetitive calls from the customer later our shipped department received the confirmation needed and his refund was processed. I had apologized to the customer personally that we could not refund him instantly as he requested but that it was processed now that we got the information we needed.

• Review fromWaquita J.

  Date: 01/05/2023

  1 star

  Waquita J.

  Date: 01/05/2023

  I paid over ***** dollars for a recliner with a 5year warranty . This recliner hasnt worked in months. 4 seating has sent me two different parts to replace on the chair. Im a disabled single woman and have no one to replace these parts. I just want the chair to be replaced
  

  4Seating.com

  Date: 01/06/2023

  Good morning. I personally spoke with ******* yesterday (1/5/23) and let her know we do not expect her to replace the parts herself. We are sending a professional furniture technician to replace the piece for her. I explained to her that the entire seat would not need to replaced as there are only 3 components that would keep the seat from working. Power adapter, Recline switch and finally the motor. She was also made aware that if the switch does not solve the problem, we would replace the motor. The customer seemed to be satisfied with this resolution when we spoke. She even stated she would give it a couple weeks to hear from the technician and I assured her it would not take that long to get the call, it should be a few business days to get the call to schedule the service date.

• Review fromTerry R

  Date: 10/04/2022

  1 star

  Terry R

  Date: 10/04/2022

  I ordered 2 recliners with massage that were delivered on 8/31/22. the massage stopped working on one of the chairs within about 2 weeks after receiving them. I spent about 2 1/2 weeks calling almost everyday to speak with someone about getting it fixed. I just got the run around. Either the person I needed to speak to was in a meeting or wasnt there. Then I was told they were waiting for the manufacturer to get back to them. Finally I spoke with someone named ******** and she was very helpful. She asked for a photo of the chair and the tag on it. I sent it to her and I received an order confirmation on the replacement part. I was pretty happy until I noticed the ship date. Its not expected to ship until January 2023!! How can it take a couple weeks to get 2 complete chairs but its going to take almost 3 months for a part of one???
  

  4Seating.com

  Date: 10/05/2022

  Good morning *****, unfortunately, we do not carry replacement backrests/armrests in stock. They have to be special ordered from the manufacturer. We do apologize for the lead time.