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Business Profile

Covid Testing

Zappy Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two separate orders from Zappy that were not fulfilled. The first order was made on 2/3/25 for 2 order(s) of *********** 2.4 mg. Each order includes: *********** (5 MG/ML mg/mL, 2 mL). I paid $258 and only received 1 of my 2 orders. I would have never purchased this if I knew Id only get one as this order is for medicine that is meant to be taken weekly. Ive gone over a month without the medication. The second order I placed was on 3/20 for a One Time Order: 3-Month ***********. I paid $687 and never received it.I disputed both orders with my credit card and they emailed me to say they canceled my orders, but I have not been refunded.

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a nine month supply of compounded tirzepatide from this company several months ago. Shortly after receiving the medicine, news broke that the pharmacy they were using, Ouissa pharmacy in *******, did not even have a license for sterile compounding of drugs. This is really scary, since I am supposed to inject this medication into my body. I had to throw away my entire nine month supply, which had cost me $2691. Initially Zappy said they would make the situation right by either refunds or replacement medicines, but they quickly changed their mind. This is a huge amount of money for me that literally was thrown in the trash. I expect a refund, because Zappy advertised SAFE injectable medication.

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I WAS CHARGED TWICE IN ONE MONTH FOR THIS AND DID NOT RECEIVE ANY PRODUCT. NOT ABLE TO CONTACT ANYONE, ONLY A CHAT BOT WITH NO REAL ANSWERS. MANY PEOPLE HAVE NOT RECEIVED THEIR PRODUCT AND CANNOT CONTACT ANYONE. THE SECOND CHARGE WAS NOT AUTHORIZED BY ME. I WOULD LIKE EITHER TO GET MY PRODUCT DELIVERED ASAP OR AT LEAST BE REFUNDED THE SECOND CHARGE.

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased compound semaglutide from zappy health that seems to be legit and safe. I paid,waited for my medication to arrive which it never did. I contacted the company with no help other than telling me to file a claim with ups. I started digging to see this "company" had had numerous issues with people not receiving what they paid for, the medication not being legit,etc. I am out $240 now.

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 9 month supply of Trizepatide from Zappy Health on 11/22/2024. I paid $2,691.00. Per there advertising, this was trusted medication from a trusted legal pharmacy. They sent the meds from **************. This pharmacy is now no longer in business. This pharmacy failed multiple inspections and received multiple violations for unsafe practices. Attached is the hearing that was had. Ousia attempted to deceive the state of ******* in multiple ways (see hearing documents). ***** has 100's if not 1000's of complaints as well as Zappy. The medication that was provided was ineffective, it appears to be nothing more than saline solution (my guess) as this medication did nothing. Prior to Zappy I was on *********** with another company/pharmacy and the meds did what they said it would do. With the meds from Zappy I had to tirate to the max dosage (15g) and still nothing, mind you I was only at 7.5 with the other company.I sent over 12 messages to Zappy advising of this issue and asked numerous times for a resolution. Half the messages there was no response and if they did respond it was always we will escalate this issue and get back to me. They would NEVER try to resolve the issue just tell me go up a dose. They did not disclose that there were issues with Ousia until I demanded a refund, but they were aware of the issues. THAT SHOULD HAVE BEEN ADDRESSED WITH THEIR CUSTOMERS (see document on about ********************** not notifying anyone). ***** has closed their pharmacy, if they did nothing wrong why are shut down?Zappy failed to provide meds from a trusted, safe, violation free pharmacy. They said to contact Ousia that they are not replacing meds or giving refunds. ***** is shut down, I PAID ZAPPY NOT OUSIA! ZAPPY picked Ousia not me. If I buy milk from a store and it is spoiled, do I **** down the farmer and cow the grocer got it from for a refund...NO I GET MY $ BACK FROM THE GROCERY STORE that I purchased it from.Zappy needs to take ACCOUNTABILITY!

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 15, 2024 I purchased a 3 month supply of weight loss shots of compounded titzepetide. I paid $987.00 and the shots came to me through the mail from a pharmacy by the name of Ousia. The company was recently found to be unethically storing thier shot products. It was found that they did not refrigerate their compounded titzepetide products properly. As a result the medication was found to be comparable to water. The first month I lost weight but it was a lower amount than I usually would have lost. The second and 3rd months I lost zero weight. The weight loss shots I received did not work the way they were supposed to and I didn't lose any weight. I have called them and left messages on their phone number with no response. I have emailed them numerous times demanding my money back or some new meds from a different pharmacy.However at this point I do not wish to continue doing business with them because of the poor customer service and the fact that they know they sent me a substandard product but will not make amends.Please help me get my money back.

  • Initial Complaint

    Date:02/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase date: 10/17/2024 Amount $987.00 Zappy Health is a telehealth company who provides compounded prescription GLP 1 medication. I purchased a 3 month tirzepatide plan from Zappy. ZappyHealth partnered with ************** to provide the medication to its patients. In Dec 2024 it came to public attention that the pharmacy Ousia had never obtained a compounding license nor did it have the proper license to ship medication outside of *******. I reside in *******. Ousia had several violations from the Florida State Board of Health. Including operating without a sterile compounding license. They later relinquished their pharmacy license pending this court case which now has been settled. Despite acknowledging the seriousness of this ZappyHealth did nothing to rectify the situation or provide safe sterile medication to the hundreds of patients it served. They refused refunds and have lied over and over to try and cover their tracks. They have claimed other pharmacies filled my medication but I have contacted all the pharmacies including Hybrid Pharmacy, all deny having filled or done business with Ousia or Zappy. I paid ZappyHealth for this service not the pharmacy. There are serious concerns regarding the legality, safety, and misrepresentation of the product provided by ZappyHealth.

  • Initial Complaint

    Date:02/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Zappy Health and ******************* regarding a potentially fraudulent experience with my recent Tirzepatide prescription. I ordered a three-month supply of the highest dose of Tirzepatide through Zappy Health, a telemedicine company that uses ******************* to fulfill prescriptions. I had previously used Tirzepatide successfully through a different pharmacy, so I was familiar with its effects.However, after taking the first two doses dispensed by *******************, I experienced absolutely no effects no side effects, no appetite suppression, and no therapeutic response whatsoever. It was as if I hadn't taken anything at all. I had one of the vials tested by an independent laboratory. The results were shocking: the vial contained no Tirzepatide whatsoever. It only contained the inactive ingredients typically used as fillers. This confirms what I received was a completely ineffective and potentially fake medication that I'm injecting into my body. I immediately contacted Zappy Health to address this issue. They, in turn, instructed me to contact ******************* directly. Neither company is taking responsibility. Zappy Health, while facilitating the transaction and using *******************, claims no liability. *******************, who dispensed the ineffective medication, is also refusing to acknowledge the problem. It appears both companies are engaged in scamming cycle, leaving me with a worthless product and a significant financial *********** reviews for Zappy and Hallandale show patients experiencing identical issues with ineffective weightloss medications. This pattern strongly suggests a widespread scam, potentially endangering patients.This situation is unacceptable and a gross violation of healthcare ethics. I am demanding a full refund for the fraudulent medication I received. I intend to pursue this matter vigorously until I achieve a resolution and reaching out to the media.

  • Initial Complaint

    Date:02/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: November 11, 2024 Amount Paid: $987 Product/Service: Tirzepatide Weight Loss Program (Three-Month Package)Nature of the Dispute:I paid $987 for Tirzepatide weight loss program three-month package on November 11, 2024, but I never received the order. I reached out to the company multiple times for assistance, but the only response I received was after I filled a dispute with bank. In their reply, the company admitted it was error on their end due to an oversight in their system. They assured me I would be reimbursed, yet to this day, I have not received my refund.I would appreciate your assistance in resolving this matter. Thank you.

  • Initial Complaint

    Date:02/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered my Glp1 medication from Zappy health. They charged my card$349 on January 20, 2025. I received my packet with the syringe and vile on 2/1/2025 with the vile empty. No medicine. I have emailed Zappy numerous times just for them to tell me there is no refunds or replacements! Omg they stole from me. I demand a full refund and a cancellation of my account immediately

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