Customer ReviewsforGaines Investment Trust

Water and heat have been off for over 24 hrs and no one is here to fix this issue. We live in a senior apartment and this is how Gaines treat their seniors. We have no water to drink or we cant even flush toilets!! We were told that by 9pm then when you call the 24 hr maintenance line we were told by midnight. It is now 5:30am and still nothing. I pay my rent early every month I meet my obligations and Gaines is not!! Right now its 38 degrees here in Navada without heat!! What are you going to do about this issue??? It seems to me all you want is money money money never mind us seniors!! We are people you go home from the office and you have heat water and you are able to flush your toilets. To me this is senior abuse which I will be reporting to every news station and state official I can tell about the living conditions here at Country Club at the Meadows. Trust and believe this is definitely not a country club..the name should be changed.

I do not understand they consider this apartment luxury and there is roaches and the apartment complex office stated that they are not allowed to have the exterminators exterminate outside so every day when I was step out I'm literally having to run from roaches or even when I come in my home a ***** ends up following me in there was even a ***** on my ceiling when I was sleeping luckily I woke up because if I didn't happen to wake up at that moment that ***** would have fell on my head This apartment complex charges two to $300 more than the surrounding apartments and they refuse to exterminate outside spraying inside is not going to help keep roaches at bay because they're still going to keep coming from outside The only time I've ever seen exterminator spray outside was one time in 2021 and when they did that every week there was no roaches as expensive as this apartment complex is I don't understand why they won't exterminate outside they already charged ridiculous fees to move in in this place is already a rip off but at minimum they refuse exterminate outside I cannot wait until I can afford to be on my own two feet because as soon as I can I am leaving this place And also there's roaches that come out the drain even with me keeping the cap on the bathtub roaches are still figuring out a way to come through I don't live like this and I don't understand why this place has roaches with the cost of rent that they want you to pay to live here This place would not be a stressful if they would just exterminate outside but yet exterminating inside which they did during the summertime they force everybody to have extermination on the inside and guess what two days later I was still killing roaches The only thing that they'll exterminate outside is ant piles if you request them to do it but otherwise this place is not want to exterminate outside it's like people pay almost $2,000 a month you should exterminate outside I have health issues and this is unacceptable

Unsafe living conditions, mold in apartment. Unhelpful staff, lied, violated my lease and threatened to send to collections if we didn't pay MORE. I don't know how they're still in business. Animal f**** in the hallways. This was in ****** but it seems universal..

Bugs, Bugs, Bugs, bugs, I have alerted the sonoma grande oklahoma apartment complex so many times that I am being eaten alive at night by bugs. When I moved in I thought something was unusual they actually paid and installed new carpet in places which never happens. I go into the room I am moving into and it is soaking wet it took days to dry and I did not think till now thats most likely a sign something was that bad from tenants before they had to completely rip carpet out and shampoo the new stuff to a soaking wet consistency for days to possibly cover something up. Or the bugs came from the daily barrage of birds by the hundreds the sleep on the ledges of you balcony and in the bushes and gutters. Because they have not done anything to combat the behavior like bird baths or similar things of the sort. I believe what I have is many things but mostly chiggers that are driving my pet and myself nuts nightly non stop. Any time you actually get maintenance to come by they try and make you feel like its normal or your tripping or its not that bad when have a videos, pics, and bites to prove whats up. I dont think there is anyone truly overseeing this complex the gates always broken, mold, and bug issues and massive trash problems due to 1 trash compactor on a 300+ occupant complex just creates the perfect environment for pests. These are issues on many many reviews since 2013 and no change people just do not renew leases one said gate was broken 8 months out of 1 year they lived here. Simple changes could totally change this place but year to year nothing happens.