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Customer ReviewsforGaines Investment Trust
9 Customer Reviews
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Review from Donna K
1 star02/10/2024
Water and heat have been off for over 24 hrs and no one is here to fix this issue. We live in a senior apartment and this is how Gaines treat their seniors. We have no water to drink or we cant even flush toilets!! We were told that by 9pm then when you call the 24 hr maintenance line we were told by midnight. It is now 5:30am and still nothing. I pay my rent early every month I meet my obligations and Gaines is not!! Right now its 38 degrees here in Navada without heat!! What are you going to do about this issue??? It seems to me all you want is money money money never mind us seniors!! We are people you go home from the office and you have heat water and you are able to flush your toilets. To me this is senior abuse which I will be reporting to every news station and state official I can tell about the living conditions here at Country Club at the Meadows. Trust and believe this is definitely not a country club..the name should be changed.Review from Lisa B
1 star01/22/2024
I do not understand they consider this apartment luxury and there is roaches and the apartment complex office stated that they are not allowed to have the exterminators exterminate outside so every day when I was step out I'm literally having to run from roaches or even when I come in my home a ***** ends up following me in there was even a ***** on my ceiling when I was sleeping luckily I woke up because if I didn't happen to wake up at that moment that ***** would have fell on my head This apartment complex charges two to $300 more than the surrounding apartments and they refuse to exterminate outside spraying inside is not going to help keep roaches at bay because they're still going to keep coming from outside The only time I've ever seen exterminator spray outside was one time in 2021 and when they did that every week there was no roaches as expensive as this apartment complex is I don't understand why they won't exterminate outside they already charged ridiculous fees to move in in this place is already a rip off but at minimum they refuse exterminate outside I cannot wait until I can afford to be on my own two feet because as soon as I can I am leaving this place And also there's roaches that come out the drain even with me keeping the cap on the bathtub roaches are still figuring out a way to come through I don't live like this and I don't understand why this place has roaches with the cost of rent that they want you to pay to live here This place would not be a stressful if they would just exterminate outside but yet exterminating inside which they did during the summertime they force everybody to have extermination on the inside and guess what two days later I was still killing roaches The only thing that they'll exterminate outside is ant piles if you request them to do it but otherwise this place is not want to exterminate outside it's like people pay almost $2,000 a month you should exterminate outside I have health issues and this is unacceptableReview from Jennifer F
1 star07/08/2023
This company has terrible business practices. They fail to provide proof of anything, what they say goes no matter what it costs the resident. My apartment flooded in Feb of 2021 due to the fire sprinklers breaking in the apartment next to mine. Cypress pulled up the carpet and removed the pad. Then put new padding and the old carpet back down. The carpet was not restreched so it was never put on the tack strip. The carpet would fray every time i vacuumed. They are saying its pet damage. They refused to let me pay a third party to come in and give their opinion. They will not provide me with a date the carpet was installed originally. It was terrible when i moved in. They are charging me for the carpet and the damage is from a flood their faulty lines created. They stated my blinds were out of code due to the long cords. My blinds were broken and would not move up and down. When asked to replace they said they would replace the broken ones but not the ones out of code. They never replaced the blinds but stayed work orders show they are replaced. I asked them to come look and see they were not, the reply was no.Gaines Investment Trust Response
07/10/2023
Hi ********,
We're sorry to see your review and are investigating your concerns. The Community Manager will reach out after further review. Thank you for your patience while we look into your concerns.
Kind regards,
Gaines Investment Trust
Review from Amelia J
1 star05/31/2023
New tenant at Creekside at Pear Ridge ******, **. So far I'm not impressed with my contact with them. I was told last week to come a day before my move In date to sign emergency contact paper and get the keys so when the move in day came all I would need to do is move in and walk the apartment. Spoke with ***** and yesterday and she told me I had to move in the day of. The keys aren't available for pickup until after 3pm.I asked why would I be charged a full day of rent when I'm moving in the apartment late in the evening. I was told she would look into it. I never received a response regarding my question .However they communicated with me regarding other information needed for the move. Whenever I ask about the move in day charge all responses went silent. Not a very good first impression so far.Gaines Investment Trust Response
06/02/2023
Hi Amelia, We're sorry to hear you had a negative move-in experience and are reviewing your concerns to address them accordingly. Please note that hourly rent proration is not standard industry practice. However, your comments do not align with the level of service we strive for in our communities, and we are committed to improving your experience. Our team will reach out directly after further review. Kind regards, Gaines Investment Trust 858-454-0322Review from John C.
1 star05/24/2023
Went in to speak about renting an apt. on 5/23/23 Spoke with ****** ***. Explained up front that rent was far more than 30% of my income, but I could pay anywhere from 3 months to 12 months up front. I sold my home in **********, closing date is 6/29/23..at which time I could show 36 months of rent in my account. She said fine as long as I had 2 and a half months rent handy. I do and I showed her. She said that would be fine. She showed me the unit, we agreed on it and I went home and filled out an application for ****** . On 5/24/23 a woman named *** called and had a question about the application..my ID didn't upload.. so I went in to take care of it with her on the same day. Now she says I have to have a gaurantor or I need to have 36 months worth of rent in my account before I can move in. My closing is 6/29/23 and I have to be out of my home that day. I won" show the money in my account for at least 24 hours. So I said I want my ****** back . She said she can only give me ******/ that I should have read the fine print. I feel I had an oral agreement with Ms. *** and *** changed the policy on me.Please help me....this isn't right!Gaines Investment Trust Response
05/30/2023
Hello, We're sorry to see your comments and regret hearing you were inconvenienced during the application process. We are currently investigating your concerns and will reach out directly after further review. We appreciate your patience and understanding while we review the details of your comments. Thank you, Gaines Investment Trust 858-454-0322Review from Staci B
1 star04/02/2023
Horrible company to work for! I worked hard for this company. I thought I was part of a family. I was a leasing agent and when I was terminated I had 16 move-ins for one given month. I was terminated at no fault of my own. The manager only wanted to see one side of the coin.Gaines Investment Trust Response
04/06/2023
Hello,We regret to see your negative review and comments. Respectfully, we understand you were terminated for a cause with sufficient supporting evidence. Nevertheless, we do not wish to air personal grievances on this public forum and will not comment on the reason for your termination. We are sorry it did not work out, and we wish you the best of luck moving forward. Best,Gaines Investment Trust ************Review from VT E.
1 star11/07/2022
I am not sure why there arent more reviews about them. These apartments have a rat infestation and they do not provide any preventative maintenance to get rid of them besides laying bait boxes by your home. They offer valet trash but do not provide a trash can. You just put your trash bag outside your garage. The rats have a feast. When I was calling the office trying to get something done for months about the rats on my patio, the maintenance guy told me the area by my apartment was a hotspot. I had to hound them, reach out to corporate, call the city and more just to try and get something done bc the rats were now in my ceiling. You read right! These big disease infested rats were running back and forth all times of the day and night. It felt like a horror movie and I had a son under 1. They finally sealed the roof. You can see the new board where the garages are at building *****. The office was so insensitive and trying to place blame on me, knowing they had an infestation throughout the WHOLE community. The manager ********* was the worst, she did not even believe me although I showed numerous pictures and videos of the rats. After they sealed the roof, there was one dead by the garage and I called for maintenance to come pick it up. They went around where my patio was and I saw them through my window put about 6 dead rats into a white trash bag. That is no exaggeration. Other buildings also have roaches. Check the other reviews. The foundation has shifted so much my patio door wouldnt open and if it did, it was hard to close & it definitely wouldnt lock anymore bc of the shift. I had about 2 leaks in the bathroom and kitchen. If you are thinking about moving here, DONT!! If you already stay here, MOVE, soon as you can. I know things have been going up but you WILL find something better & more reasonable. I DID, you will too. STAY AWAY FROM THIS PLACE. Document EVERYTHING with them. I cant leave the pics but go check ******* yelp or apartmentratings.com.Customer Response
11/07/2022
The complex is *********** at Valley RanchGaines Investment Trust Response
11/08/2022
Hello,We're sorry to see your comments and will contact you to review your concerns further and to address the items mentioned in your review. We appreciate your patience while we investigate the details of your concerns. Thank you,Gaines Investment TrustReview from John D
1 star01/24/2022
Unsafe living conditions, mold in apartment. Unhelpful staff, lied, violated my lease and threatened to send to collections if we didn't pay MORE. I don't know how they're still in business. Animal f**** in the hallways. This was in ****** but it seems universal..Review from Mr G
1 star09/12/2021
Bugs, Bugs, Bugs, bugs, I have alerted the sonoma grande oklahoma apartment complex so many times that I am being eaten alive at night by bugs. When I moved in I thought something was unusual they actually paid and installed new carpet in places which never happens. I go into the room I am moving into and it is soaking wet it took days to dry and I did not think till now thats most likely a sign something was that bad from tenants before they had to completely rip carpet out and shampoo the new stuff to a soaking wet consistency for days to possibly cover something up. Or the bugs came from the daily barrage of birds by the hundreds the sleep on the ledges of you balcony and in the bushes and gutters. Because they have not done anything to combat the behavior like bird baths or similar things of the sort. I believe what I have is many things but mostly chiggers that are driving my pet and myself nuts nightly non stop. Any time you actually get maintenance to come by they try and make you feel like its normal or your tripping or its not that bad when have a videos, pics, and bites to prove whats up. I dont think there is anyone truly overseeing this complex the gates always broken, mold, and bug issues and massive trash problems due to 1 trash compactor on a 300+ occupant complex just creates the perfect environment for pests. These are issues on many many reviews since 2013 and no change people just do not renew leases one said gate was broken 8 months out of 1 year they lived here. Simple changes could totally change this place but year to year nothing happens.
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