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Business Profile

Veneers

La Jolla Village Smiles Dentistry and Implants

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had fillings put in by this dental office in July 2022. During that procedure, I had a dental tool dropped into my mouth while laid back and also had the new filling dropped on the floor right before it was to be installed. Following the fillings procedure, it was near impossible to floss between two of the fillings where I might be able to get the floss to the gum line but I'm unable to get the floss back out without feeling like the filling will come with. I've had to resort to cutting the floss and pulling it out sideways as pulling backdown the way it first came isn't possible. I had a gut feeling prior to this appointment that I should probably go elsewhere for my dental work and that gut feeling has been proven correct. I have no changed dental offices due to a change in insurance and due to a lack of confidence with La Jolla Village Smiles Dentistry and Implants. I will have to have these fillings replaced just 4 months after they were initially put in. I will now have additional out of pocket expenses to fix this as well as more time taken away from work, resulting in less time with family. I paid out of picket $555 for this procedure and will now need to pay another $300-400 to have it fixed. I didn't contact this dental office to fix the issue given the broken trust in a quality result.

La Jolla Village Smiles Dentistry and Implants is NOT a BBB Accredited Business.

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