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Business Profile

Collections Agencies

Designed Receivable Solutions Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 101 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with SPRINGHILL EMERGENCY PHYSICIAN, I do not have a contract with DESGN REC, they did not provide me with the original contract as i requested.Account 1 Opened Date: 1/8/2021 Account Number: HLTHGS***********High Credit: $907.00 Account 2 Opened Date: 3/22/2019 Account Number: HLTHGS***********High Credit: $896.00

    Business Response

    Date: 04/02/2025

    Greetings,

    The original creditor can assign delinquent debts to third-party collection agencies to collect the debts on their behalf. While the consumer did not create a contract with ****, the original creditor has the right to assign the unpaid debt for collection. This is what gives **** the ability to collect the outstanding debt.
    Despite our several communications with the consumer, we have not been able to resolve the debts with them. We have verified with the original creditor that the accounts remains outstanding. We will consider this BBB complaint as a dispute and mail out verification of the debts to the address listed. Should the consumer wish to discuss or resolve the debts, we encourage them to contact our office.

    Regards,

    DRSI
    ******************************************************************************
    California License number: ********
    ************
    We are debt collectors, this is an attempt to collect a debt, any information obtained will be used for that purpose. 

    The law limits how long you can be sued on a debt. Because of the age of your debt, we will not sue you for it. If you do not pay the debt, **** may report it to the credit reporting agencies as unpaid for as long as the law permits this reporting

  • Initial Complaint

    Date:03/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Designed Receivable solutions, I Do not have a contract with Business Headquarters, They did not provide me with the original contract as requested

    Business Response

    Date: 03/26/2025

    Greetings,

    The original creditor can assign delinquent debts to third-party collection agencies to collect the debts on their behalf. While the consumer did not create a contract with ****, the original creditor has the right to assign the unpaid debt for collection. This is what gives **** the ability to collect the outstanding debt.
    Despite our several attempts to contact the consumer, we have not been able to discuss the debts with them. We have verified with the original creditor that the accounts remains outstanding. We will consider this BBB complaint as a dispute and mail out verification of the debts to the address listed. Should the consumer wish to discuss or resolve the debts, we encourage them to contact our office.

    Regards,

    DRSI
    ******************************************************************************
    California License number: ********
    ************
    We are debt collectors, this is an attempt to collect a debt, any information obtained will be used for that purpose. 

    The law limits how long you can be sued on a debt. Because of the age of your debt, we will not sue you for it. If you do not pay the debt, **** may report it to the credit reporting agencies as unpaid for as long as the law permits this reporting

  • Initial Complaint

    Date:02/13/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Designed receivable solutions, i do not have a contract with Business Headquarters Location, they did not provide me with the original contract as i requested.

    Business Response

    Date: 02/20/2025

    Greetings,

    The original creditor can assign delinquent debts to third-party collection agencies to collect the debts on their behalf. While the consumer did not create a contract with ****, the original creditor has the right to assign the unpaid debt for collection. This is what gives **** the ability to collect the outstanding debt.
    Despite our several attempts to contact the consumer, we have not been able to discuss the debts with them. We have verified with the original creditor that the accounts remains outstanding. We will consider this BBB complaint as a dispute and mail out verification of the debts to the address listed. Should the consumer wish to discuss or resolve the debts, we encourage them to contact our office.

    Regards,

    DRSI
    ******************************************************************************
    California License number: ********
    ************
    We are debt collectors, this is an attempt to collect a debt, any information obtained will be used for that purpose. 

    The law limits how long you can be sued on a debt. Because of the age of your debt, we will not sue you for it. If you do not pay the debt, **** may report it to the credit reporting agencies as unpaid for as long as the law permits this reporting

  • Initial Complaint

    Date:12/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a payment to them of $802 to cover a medical debt but they will not issue me a receipt (that details the charges and confirms payment), which I need. I have called several times and they have promised to send me one and they have not. Instead they have sent letters that have no information.

  • Initial Complaint

    Date:12/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt issued by DESIGNED RECEIVABLE SO. I do not have a contract with DESIGNED RECEIVABLE SO or CEDARS-SINAI MEDICAL. They did not provide me with the original contract that I requested.

    Business Response

    Date: 12/04/2024

    Greetings,

    We are unable to confirm the identity of the complainant with the information provided. We would request additional info such as account number, date of birth, SSN, etc. We will be happy to provide a response once we are able to positively ID this consumer. They are also welcome to contact our office for assistance. 

    DRSI
    ********************************************
    *****************
    California License number: ********
    ************
    We are debt collectors, this is an attempt to collect a debt, any information obtained will be used for that purpose. 

  • Initial Complaint

    Date:11/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***************************, I do not have a contract with DESIGNED RECEIVABLE SOLU, they did not provide me with the original contract as i requested.

    Business Response

    Date: 11/27/2024

    We have communicated this debt to the consumer and they agreed to set up a payment plan on Nov 15th 2023. Despite our follow up attempts, we have been unable to assist the consumer in resolving their debts. 

    The original creditor can assign delinquent debts to third-party collection agencies to collect the debts on their behalf. While the consumer did not create a contract with ****, the original creditor has the right to assign the unpaid debt for collection. This is what gives **** the ability to collect the outstanding debt.
    Despite our several attempts to contact the consumer, we have not been able to discuss the debts with them. We have verified with the original creditor that the accounts remains outstanding. We will consider this BBB complaint as a dispute and mail out verification of the debts to the address listed. Should the consumer wish to discuss or resolve the debts, we encourage them to contact our office.

    Regards,

    DRSI
    **************************************************************************************
    California License number: ********
    ************
    We are debt collectors, this is an attempt to collect a debt, any information obtained will be used for that purpose. 

  • Initial Complaint

    Date:11/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **************************, I do not have a contract with Designed Receivable Solutions, they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/12/2024

    Our response is:

    DRSI will accept the consumers proposed solution and we will remove the account from the credit report.

    Thank you,

    ***** *****
    Designed Receivable Solutions, Inc.
    ******************************
    *****************

  • Initial Complaint

    Date:11/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt issued by DESIGNED RECEIVABLE SO. I do not have a contract with DESIGNED RECEIVABLE SO or CEDARS-SINAI MEDICAL. They did not provide me with the original contract that I requested.

    Business Response

    Date: 11/18/2024

    We have returned the account to the original creditor. **** has instructed the credit bureaus to delete the two entries. 

  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ******** Personal Statement First Name:Last Name:Address: Phone: Email: ************************************************************************************************************ ************ Accounts Affected by the Crime Account Number: *******************/2024 **************************** or PORTFOLIO ******************* ASSOC Original creditor:SYNCHRONY BANK Date fraud began: Date that I discovered it:Total fraudulent amount: $ 6811 ******************************************************* Page 1 of 3 *****************************/15/24, 5:32 PM Account *********/************** Date fraud began: Date that I discovered it:Date fraud began: Date that I discovered it:Total fraudulent amount: $ 932 ******************************* or ***************************: MANAGEM Original creditor: **************** U Account *********/************** Total fraudulent amount: $ 5748 ******************************* or ******************************: SYST Original creditor:ZALES Account *********/*************** Date fraud began: Date that I discovered it:Total fraudulent amount: $ 3127 ******************************* or ******************************: SYST Original creditor:ZALES Account *********/*************** Date fraud began: Date that I discovered it:Total fraudulent amount: $ 3127 ******************************* or ***************************: MANAGEM Original creditor: **************** U ******************************************************* Page 2 of 3 *****************************/15/24, 5:32 PM Accounts or Charges Personal Information Credit Inquiries CAP ONE NA, ********* CBNA, DISCOVER FINANCIAL,JPMCB CARD,SY SYNCBTJXCO,XACTUS, WEBBANK

    Business Response

    Date: 10/16/2024

    Greetings,

    This appears to an identity theft claim rather than a complaint. The consumer should provide the required documents in order for Cedars Sinai to begin their ID theft investigation. 

    1. Police report or FTC ID theft affidavit

    2. Copy of state issued ID and social security card

    3. Written and signed statement of what happened. 

    We recommend that these documents be submitted directly to our office. 

    DRSI
    **********************************************************************************
    California License number: ********
    ************
    We are debt collectors, this is an attempt to collect a debt, any information obtained will be used for that purpose. 

    The law limits how long you can be sued on a debt. Because of the age of your debt, we will not sue you for it. If you do not pay the debt, **** may report it to the credit reporting agencies as unpaid for as long as the law permits this reporting

  • Initial Complaint

    Date:09/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********************** ER PHYSICIANS , I do not have a contract with the collection agency DESIGNED RECEIVABLE SOLUTIONS , they did not provide me with the original contract as I requested .

    Business Response

    Date: 10/03/2024

    We have attempted to contact this consumer several times. Statements were sent to her home address and many phone calls have been made to the phone number she provided. All of our communication attempts have been unsuccessful. 

    The original creditor can assign delinquent debts to third-party collection agencies to collect the debts on their behalf. While the consumer did not create a contract with ****, the original creditor has the right to assign the unpaid debt for collection. This is what gives **** the ability to collect the outstanding debt.

    We have verified with the original creditor that the accounts remains outstanding. We will consider this BBB complaint as a dispute and mail out verification of the debts to the address listed. Should the consumer wish to discuss or resolve the debts, we encourage them to contact our office.

    Regards,

    DRSI
    **************************************************************************************
    California License number: ********
    ************
    We are debt collectors, this is an attempt to collect a debt, any information obtained will be used for that purpose. 

Designed Receivable Solutions Inc is NOT a BBB Accredited Business.

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