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Business Profile

Gift Baskets

The Gift Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Reviews

Customer Review Ratings

1

Average of 65 Customer Reviews

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Review Details

  • Lauren S

    Date: 03/06/2023

    HORRIBLE COMPANY! I mistakenly ordered 2 of the same product. Reached out to customer service immediately to cancel one of the baskets and no one has ever answered the online chat or picked up the phone. Instead I emailed customer service for their help and they berated me for being an idiot who doesn't know how to order products online. Sounds like I am not alone based off of all of these reviews. BUYER BEWARE! DO NOT ORDER ANYTHING FROM THIS COMPANY!

  • SHELLI J

    Date: 01/01/2023

    Is there such a thing as negative stars? I sent a gift of craft beers and they received Bud ************ Light and ****** Lite!! When I emailed their customer service I was told that their T&Cs allowed for substitutions. Sure, you can substitute for another CRAFT beer, not crummy light beer. Stay far, far, far away from these folks!

  • Melanie R

    Date: 12/22/2022

    I wish I could negative stars. I ordered flowers for a friend's birthday and selected and paid for same-day delivery. I purchased them well before the 11 am PST cutoff for same-day delivery. They refused to deliver them that day. I went back and forth with a customer service rep who was extremely rude to me and said it was all my fault. I asked for them to cancel my order (since nothing had been made or delivered) and give me a refund and they refused. I said I would move forward with disputing the charge with my credit card company and was told to "go ahead." Not an ounce of kindness, apologies, or willingness to help. Given the 1-star reviews across the board on every website I've seen, I think this company must be a scam. Please do not ever give them business. You will regret it as I do.

  • Camilla J

    Date: 10/11/2022

    Horrible experience, ordered a cake a balloon, a large chocolate gift basket and flowers for a 50year old Birthday party. They lost my shipment (you can read so when tracking the shipment) cake finally made it 5 days later. MOLDY! The customer service was useless and rude. They take no responsibility and said that if I did not accept the 50% back on the cake they offered they would "close my case ASAP".

  • Wendy G

    Date: 09/22/2022

    I wish I had read these reviews...ordered a cake with 3 balloons to be delivered for my Mom's birthday. The cake was completely smashed when she opened the box and only 1 balloon was sent. Phone number on my email confirmation doesn't work to reach company. Found another number on their website and only option was to leave a voice mail. No response back...

  • Cindy B

    Date: 09/22/2022

    DO NOT ORDER FROM THIS BUSINESS!! I so wish I had read the reviews before I placed my order. My basket was supposed to be sent to ******. I never got a tracking number, no shipping notice, nothing. When I emailed (no phone number) the company I received all the excuses the others did: my recipient was not home when they attempted to deliver, blah, blah, blah. I know that is untrue because there is a 24-hour Concierge in the building in which my recipient lives. It has been 3 weeks and no answer from the company on where the basket is and no basket delivery! I WILL be contacting my credit card company! I spent $200 on this basket!

  • Elle B

    Date: 08/31/2022

    0/10. Company is a scam that runs identical products on identical websites. Based on other reviews I am guessing that their company only operates out of ********** and relies on people not bothering with chargebacks. rCompany falsely advertises same-day delivery, explicitly, until reaching last page before check-out; lies repeatedly on customer service chats; does not offer support by phone or callbacks.

  • Isabela A

    Date: 05/12/2022

    zero stars! Hate that it wants me to even click one star horrible company never delivered to my Mother and keeps talking back to me that it was delivered lol its a joke not a company

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