Customer ReviewsforThe Gift Group

Rotten fruit, moldy chocolate strawberries, fruit flies, no gift card and in a box rather than the bed tray I ordered. *** ****** *** ** *** ********* ** *** ****** ** ******** *** *** ***** ** *** ********* ** ******* *********** ** *** ******** **** ****** **** *** ****** they refused to replace anything or refund. I also posted a review on Hazelton's website and it was denied. ******** *** ***** *** **** * *** * **** ******** *********

Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
We’re sorry to learn that you received a damaged order.  Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective due to being mishandled while in transit with a courier.

Upon being notified of such damages, we always try our best to offer an appropriate resolution by either refunding or replacing the damaged portion of the order, if reported to customer service within a timely manner and supporting documentation is provided.

However, according to our records, your refund was denied because you reported the damages outside of the required timeframe for the items that you purchased (more than 24 hours for the perishable items in your order).

NEVER AGAIN. Flowers were delivered already wilted. Wrong wine delivered. The company refused to replace the flowers or wine and refused to refund me. ** *** ***** **** ****** **** ******** ****** ** **** **** ** *** **** ********** * ****

Thank you for your review. We appreciate that you provided photos regarding the issue with your order. However, after carefully reviewing the photos you shared, we found that they did not support the claims being made. As a result, we were unable to approve the request for compensation.

Wilted flowers don’t support my claim? So you deliver wilted flowers then because if they look the way you deliver them then by your own admission they are wilted upon arrival. You’d have returning customers if you supported and backed your product, but since you clearly don’t, this is why you have so many customers leaving terrible reviews who will never use your company again. Maybe this is how they do business in Canada but here in the United States I would never have a business not support their product. It’s called ****** and professionalism which your company clearly lacks.

I'm sorry to hear that you are not satisfied with the response. Please know that we always strive to deliver the highest quality of flowers, and we never intentionally deliver wilted or low-quality products. However, in this specific case, the photos provided did not clearly demonstrate the condition of the flowers upon delivery.

** ** *** **** **** ***** ******** ** **** ******* ** * **** ***** our family paid $108 on a gift basket that contained a cheap bottle of wine, two hideous glasses that didn't match and a $3 cheese. The gift box is made of flimsy wood. The gift card said it was from the recipient. It was delivered late and to the wrong address. We contacted Eden at Vancouver Baskets and she repeatedly quoted terms and conditions, ******* **** *******, and did not address our problem at all. The gift was supposed to be a prestige wine, cows creamery smoked cheese and matching elegant glasses - **** * ***** ** *** ***** **** ******

Thank you for taking the time to share your thoughts with us. We value your feedback as we are committed to improving our services. However, we are sorry to hear that you experienced an issue with our customer service. We have checked our records and cannot find any complaints submitted from the email address associated with your review. This makes it challenging for us to address your concerns in a manner that meets our standards of customer service.

I ordered a $160.00 coffee and baked treats gift basket. It arrived 15 days late, was baked good spoiled and smelly. Also, coffee was substituted with teas and was missing a sauce. I spent about 3 hours trying to track this order and getting the run around from customer service reps on the phone and by email. They were willing to reimburse me 40% of the $160 which is disappointing to say the least. A manager was to call me back and never did. I have not received any refund to date. ** *** ***** **** ********* *******. It is a waste of time and money dealing with this company. Very frustrating experience. *** **** **** **** ***** ** ** ******** **** *******

We apologize for the delay in delivery and the issues you experienced with your order. The delay was due to a last-minute address change requested by you, which resulted in the order being shipped outside of our local delivery area.

During our previous conversations, we offered to reimburse you the value of the damaged items, totaling $74.97. However, it seems that you declined this offer and requested a full refund. As a result, the conversation ended without us receiving your final decision, resulting in no refunds being issued as of yet.

Please note that the substitution of teas for coffee was in accordance with our substitution policy, which you agreed to by placing an order with us. We apologize if this was not clear to you.

* ******** ********* **** *** ** *** ******** ******** **** **** ******* ** **** *********** ** **** **** **** ******* *** ******* *** ********* ******* ** ** **** We ordered a gift basket for my mother's birthday to be delivered two days after ordering. It is now three days after her birthday and the package has not been delivered. The Gift Group on behalf of Hazelton's, will not contact the currier, who has indicated the package is undeliverable, to assist in the delivery. The address has been confirmed and no more explanation has been provided. They have a "policy" that they can not contact the currier on behalf of a customer. I didn't hire this currier and so why am I now dealing with a third party, three days after the delivery was to be made? To top it off, they have another "policy" which will not allow them to reimburse a customer for a product in transit. I asked when is a package considered not in transit, not deliverable and so a refund can be issued? I was told they don't know that as they can not contact the currier. I suggested maybe never?

Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
We are sorry to learn that your order did not arrive on the date you requested.  We completely understand how frustrating it can be when an order doesn’t arrive on time, therefore we apologize for any inconvenience caused as a result of the delay.
As an online store, we – like most online retailers – typically depend on third-party courier services to fulfill deliveries depending on the needs, destinations and preferences of our customers.  Despite our best efforts, the reality is that there are occasional circumstances in which a courier is unable to complete a delivery on time due unforeseen issues they encounter in transit.  In all instances, these delays are beyond our immediate control and sometimes inevitable, particularly at busier times of the year, but we always provide customers with tracking information so they can remain updated as to the whereabouts of such packages.
If customers pay a premium shipping fee to guarantee the on time arrival of an order that we were unable to fulfill, we always reimburse the customer for said premium if/when they qualify for it.

Hello and thank you for the response. The issue I had with The Gift Group is not that the item didn’t arrive on the date I requested. When it comes to shipping items, this must be expected. The issue I had was that The Gift Group took no actions to resolve the issue and flatly refused to contact the shipping company to resolve the shipping delay. I was told it was The Gift Groups policy to not contact the couriers on behalf of its customers. I was told to contact the currier my self who I didn't hire to ship the item. The Gift Group refused to even contact the currier to find out the address of the depot where the item was being held.

I ordered a beer basket for husbands 60th birthday, delivered on February 22/24. What arrived was a disaster. The box had been opened by ****** and a note was left from them saying the box leaked and three bottles were broken, leaked everywhere and repackaged. The box leaked all over my carpet. Beer seeped everywhere. We opened the box and video'd it- knowing we should show Hazelton's the state of this disaster. There was no basket. Everything was thrown in a box- poorly packed, dangerous with shards of glass throughout the bottom of the box. I contacted Hazeltons and sent over 20 emails back and forth. The service was **********. After paying what I spent... as if I was a consumer trying to run a **** here! Well, that's what I was accused of. Hazeltons REFUSED TO MAKE THIS RIGHT CITING THAT I DIDN'T HAVE PHOTOS I sent them the whole video. They stated that their policy is for photos only not videos! I have no words. I offered to text it to ANYONE'S phone so they could see for themselves and they REFUSED. Thus, there were 3 missing. Seven cans were dented/leaking and 6 with shattered glass bottoms that were obviously dropped on the bottom. What was left intact were so stinky and smelly and gross from all the damage. * ***** ** ******** ******* ******** *** ****** **** a video supercedes a photograph and this is NOT ACCEPTABLE. THIS is customer service? Hazelton's ruined my husbands 60th birthday! RUINED the party! Ruined my carpet! Then treated me like I was the one who did something wrong... because I video'd it. It's NO surprise that I haven't heard back from the supervisor yet.... days later..... In fact, when I was asked via email to review my experience, and I did so, I got an email back again from Marie C. saying that she would ban me from emailing again lol. AND SHOCKING... they didn't post my review. **** ******* ** ** ***** **** ***** ** **** * ******** **** ********* ** ********* *** **** **** ***** *** ******* *** ** ***** **** ****** ******

Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
We’re sorry to learn that you received a damaged order.  Despite our best efforts to limit such occurrences by utilizing appropriate packaging and shipping procedures, there are instances in which products may arrive broken/defective due to being mishandled while in transit with a courier.
Upon being notified of such damages, we always try our best to offer an appropriate resolution by either refunding or replacing the damaged portion of the order, if reported to customer service within a timely manner and supporting documentation is provided.  However, according to our records, the documentation you provided was not sufficient to support your claim of the extent of the damages.

Hello, I provided a video clip of the opening of the whole box after arrival. I emailed it. The file was too large so I meticulously edited into small files that were satisfactorily emailed. The business stated they were not compatible with their software. I offered to text the video to any phone which would be compatible. The business refused to accept the video clips. The business also threatened to ban me from emailing them. The email chain has been collated and preserved for future use.

As well, ****** filed a report that at least 3 beers exploded causing the package to be open by canned part and re-wrapped and resealed. Can power made a Hazeltons aware of the above and yet Hazelton has still refused to refund us for the ****** removed beers, as well as the wet broken bottles that were left behind in the parcel.

I ordered Valentine flowers from Torontoblooms.ca for my wife and scheduled delivery for 14th. The flowers got delivered on 13th (despite the fact I told them that I refused to accept the delivery). Then my wife opened up the card and finds out that the message said "Love, (some other guys name)"….imagine that.... My recent encounter with their customer service department was not just lackluster; it was a disgrace to the very notion of customer satisfaction. Furthermore, attempts to escalate the matter to 'higher authorities' proved futile, as the management appeared equally disinterested in addressing customer grievances and giving runaround for 4+ hours and still not come on the phone. Instead of acknowledging their shortcomings and striving for improvement, they seemed content to maintain the status quo, regardless of the negative impact on their clientele. Endless wait times, robotic responses, and a total absence of empathy characterized every interaction. In conclusion, my experience with was nothing short of a nightmare—* ********** **** *** ****** ******* ****** ** ******* ***** ******** ** **** * ******** ***** *******. While no company is immune to occasional mishaps, it is how they address and rectify these issues that truly defines their commitment to customer satisfaction. ** *** ***** **** ***** **** ****** *** **** ******* ***** ***** ** **************** ** *** ****** **** **** ****** ********** ******** ** **** ********** **** ***** **** ******* * * ********************* *** ********** 

Thank you for sharing your feedback about your recent order with us. We appreciate your time and efforts in leaving a review.

We understand that you have some concerns regarding the card you received with your order. However, we would like to clarify that the card you received was intended for you and not someone else's. The hand-written name on the delivery slip of the card belongs to one of our drivers, as they are tasked with delivering several orders at any given time. The name helps our drivers to easily identify the gift they were assigned to deliver.

We are pleased to hear that your order was delivered on time, and we hope that the item met your expectations.

Awful cheap company. ******, don’t care about the customer, *** ********** *********. You pay to upgrade and not only do they NOT do that - they put in lower quality items. In addition, they charge a lot for shipping and then it takes more than 10 days to get there - often past the holiday you sent it for! **** *** ***** *** ****** *** awful in their email responses. DO NOT buy from this company!!!!

Thank you for your review.  Your feedback is very important to us, as we are always working towards improving our services.
We’re sorry to learn that some of the items you received are different from what you ordered.  Due to the nature of the gifting and gift basket industry, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and/or intended for a special occasion.  Because our product inventory is constantly changing in real-time, some items advertised on our website may become unavailable after an order is placed due to various reasons beyond our immediate control.  In these instances, our team will use their discretion to substitute the unavailable items with similar products of equal or greater value to ensure that orders are delivered in a timely manner, without incurring further delays.
Due to the high volume of orders being processed on an ongoing basis, we are not always able to contact customers to inform them about substitutions beforehand, but we can assure you that all substitutions are made with our customers and recipients’ best interests in mind.

Yes, this is their standard response you will get if you complain to them. It is to try to justify substituting cheaper items when you paid for an upgrade. You pay for an upgrade, then they substitute much cheaper items and delay delivery so your gift doesn’t even make it on time! Then….if you complain, they ask for photos. Who asks someone they gave a gift to for photos? especially if you are not super close to them or it is a business deal - how tacky! Pay a lot, pay more for substitutions = they put in cheaper items to scam the customer. Then they won’t refund or respond appropriately. ***** *** **** **** ******* * ** ** * *****