ComplaintsforCake Lust
Online Retailer
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed and order on January 22, 2023 as of April 1, ************************************************************************ ****** since February 20th and has not changed since The following dates I sent an e-mail to the company. The companies reply has been they have urged them to update shipping and be patience.Wed, 29 Mar at 11:15 AM Mar 19, 2023, at 7:43 PM, Sat, 18 Mar at 12:35 AM Mar 12, 2023, at 8:23 PMInitial Complaint
03/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 1/21/23 I purchased a personalized Easter basket from Cake-Lust. To date, and after numerous emails and lame excuses, I still have not received my purchase. According to shipment tracking, it has been in Albany since 2/19/23. This was an Easter gift for my Grandson. It should not take over 2 months to no avail!Here is a summary of my order 11760S226217Order summary ??BUY 2 FREE SHIPPING??High Quality Personalized Name Rabbit Basket,Perfect Gift for Kids 1 Brown $19.90 Subtotal $19.90 Shipping +$6.99 ****************** +$0.60 Total $27.49USD You saved $0.00 Email 3/22/23 to Cake-Lust and former emails:What happens if it never arrives?Sent from the all new *** app for iOS On Wednesday, March 22, 2023, 9:49 PM, ********************* <*********************> wrote:We're so sorry for keeping you waiting.But as your order is on its way to you, we can't issue a refund.Sorry about this. Please kindly wait for its delivery.Yours sincerely,Customer Service Team ?? ???, 23 ?? ? 7:08 AM , ******************************* <******************> ??:I IMMEDIATELY WANT A REFUND!Sent from the all new *** app for iOS Begin forwarded message:On Friday, March 17, 2023, 12:07 PM, ****************** <******************> wrote:USELESS Sent from the all new *** app for iOS On Friday, March 17, 2023, 3:32 AM, ********************* <*********************> wrote:We understand that you must be upset for not getting your order in time.Please kindly accept our sincere apology. ?Please understand that we have been trying our best to help you get it. And we will keep urging the shipping company to update the tracking info.Yours sincerely,Customer Service Team ?? ???, 17 ?? ? 12:09 PM , ******************************* <******************> ??:UNSATISFACTORY Sent from the all new *** app for iOS On Thursday, March 16, 2023, 9:26 PM, ********************* <*********************> wrote:We understand that you must be upset for not getting your order in time.Please kindly accept our sincere apology.?Please understand that we have been trying our best to help you get it. And we will keep urging the shipping company to update the tracking info.Yours sincerely,Customer Service TeamInitial Complaint
03/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On January 29, 2023 I ordered an Easter basket with my granddaughters name embroidered on it. I was consistently getting tracking emails/updates showing it going from Ireland to ***********. On February 27, ******************************************************************* ***********, and they would update me when it was sent to the final destination. I have heard nothing from them cents. *** reached out to them now after 3+ weeks and ask them for updates and other than saying, its in the mail, they have now completely shut me down and not responded to anything. The tracking information is now nonexistent and doesnt seem to exist. And nobody is responding to me at all. I will be filing a grievance of fraud with my credit card company, and hopefully will be given the credit back then, but this company is clearly fraudulent and somebody needs to shut them down.Initial Complaint
03/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered 3 personalized Easter baskets and havent received them. Its been 3 months and they keep telling me that the shipper hasnt provided a tracking number. *** asked for a refund and havent received a response in weeks.Initial Complaint
02/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased online, shipping time over 1 month, product received was misrepresented in advertisements (quality, color, workmanship), no return/refund processInitial Complaint
02/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 4 blankets back on 11/23/22 for $119.60 and then 2 additional blankets on 12/3/22 for $68.51. 3 blankets were bold print and 3 were cursive print. Noted in my bank account, I was charged $137.54 on 11/25/22. Disputed additional charge with bank and was refunded $17.94. ******** came one at a time over ***** weeks. Emailed company numerous times about location of items, they were supposed to be Christmas gifts. The 3 blankets with cursive font were of very poor quality and nothing like what website advertised. The bold print blankets were fair, slightly better quality. Asked for an exchange of 3 cursive font blankets for 3 new bold print blankets or refund $89.97. Sent pictures of items and website pictures of what was promised. Many emails exchanged. Cake-lust claiming "blankets as ordered" and not willing to refund money I spent on these 3 blankets or send me new blankets and I would return the less than quality blankets to CA address. Offered $3 refund and then increased to $5. Informed them this was not acceptable. They are not willing to compromise & perhaps give me even $80 in return. Extremely frustrating and blankets not acceptable as gifts to anyone.Initial Complaint
01/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered on November 14, 2022. Paid $61.49 Order # XXXXXSXXXXXX Only received two out the three blankets I ordered, and the quality of the two was horrible. Tried to contact the company for a return and no response.Business response
01/25/2023
Consumer Response /* (2000, 9, 2023/01/23) */ I finally received the third blanket I was missing from cake-lust. The quality of the blankets was poor. However, I am willing to accept this after three plus months of hassle, so you can close the file. I want to thank you for your assistance in this matter. sincerely, *****************Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Four blankets were ordered from this site. It was advertised on Facebook. Each blanket was about $30. The order date was November 13, 2022 with an estimated delivery date of November 28. After contacting the business several times via email (there is no other contact information for the business) the tracking number has been changed several times. I have asked for a refund several times since the order was meant to be for Christmas and they were ordered in ample amount of time. However, the company has only sent me another tracking number and told me to be patient.Initial Complaint
12/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered 5 blankets from Cake-**** on Nov 11, 2022 for Christmas gifts. I like others was receiving daily shipping updates by mail until they reached the US then they stopped. I have not received the items as of Dec 27, 2022. I have paid for these items and would still like to receive them but have had no luck or responses from any place I could find to try and contact. Please help me to receive my items or get me some kind of contact. If the items are in the US why can't they be located? Thanks for all you can do. Much appreciated!Business response
01/11/2023
Consumer Response /* (2000, 5, 2023/01/11) */ Just wanted to confirm that I have now received all of the items I had ordered. Thank you so much for helping solve this matter.Initial Complaint
12/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Oct 17, 2022 I placed an order of 3 blankets from CaKe Lust I received 2 very poor qualities blankets. The total charged on the invoice was ******* They charged my account t ******* I email the company multiple time and keeping receiving the same emails. Due to weather... it's been over 2 months and I emailed them wanting a refund. My order Order: XXXXXSXXXXXX There are lots of similar complaints online. Their Address: ****** ***** ****** **** *** Phone Number: +XX XXXXXXXXXX This company should be shut down. It's a scam. Please review other complaints online. Thank you!
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Customer Complaints Summary
17 total complaints in the last 3 years.
0 complaints closed in the last 12 months.