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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The actual location for storage is ********************************************************** **************, my account is ********** The BBB website could not locate this on the BBB site.They have a two story facility but the back elevator that is close to our unit has been out for 4 weeks now. This causes issues when trying to load more items in our unit that is on the 2nd story. This facility only has one rolling cart for their customers and this is also another issue because you can never find the cart. So 4 times now I have tried to add more items to my unit that is very very far from the working elevator, and we have had to leave and just keep items in our cars because the facility does not have a working elevator and no carts to haul the larger, heavier items from the far side of the building to the unit we are forced to be in. The facility charged a late fee but I had to use the money to rent a rolling cart in order to carry large items to my far away unit, that is not close to the working elevator, so I had to wait to pay the 1st payment - this resulted in a late fee. This facility needs to: get the elevator working asap. get at least 6 more rolling carts for their customers, large and small.get more security on their lots- because 5/12/2022 I went to the location and there were 2 drug addicts or homeless men coming out of the facility near the exit, this took place on 5/12/2022 around 4:00-5 pm at :**** ***************************************************** SmartStop Please look at the cameras - I drive a black mini ***** suv, drove around to see if the elevator was working and if the carts were nearby - I had to leave due to the facility not having anything to assist with moving my items. I have to move more items in 5/14/2022 and this is going to be an issue because there are no rolling carts, to dollies, and no working elevator. I want to file a major complaint with the owner of this company. They have failed to properly manage this facility in ************* *******.
Business response
03/22/2023
No resolution noted on account. Customer moved out on 11/06/2022
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Get a QuoteCustomer Complaints Summary
75 total complaints in the last 3 years.
40 complaints closed in the last 12 months.