ComplaintsforAllied Business Schools Inc

• Initial Complaint

  02/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My credit card was charged in April 2022 by Allied Schools for enrollment of real estate school. I never ever remember nor to I recall ever signing up for this to my memory. I got an email Jan ****, nearly 2 years later saying to sign up for courses I paid for. I never ever remember paying for these courses in April 2022 but I was charged and have asked numerous times for a refund and was told I could get one by employee *************************. None of their employees now want to help me resolve this matter, give me my money back or be in contact with me. Unethical business practices. My card was charged 2 years ago and now 2 years later you are reminding me to "sigh up for courses" I paid for 2 years ago. Shady business. Please have someone from Allied Schools to resolve this matter.

  Business response

  02/13/2024

  This students account originally shows that he enrolled in a CA Pre-License Real ********************** Package 5/16/2022 through a member of our Sales Team.  The Package price reflected is $320. 
  
   The student called our *************************** 1/19/24 to inquire about an email he received from the school. During the conversation, it was discussed that he was showing a package enrollment from 5/16/2022. The customer noted during the call that he did not recall signing up for real estate classes or paying for courses and wanted a refund.  The representative offered to check the availability for upcoming classes and to re-enroll him at no cost, due to the customer not being eligible for a refund. 
  
  The student called in again on Friday, 2/2/2024 requesting a refund and stated he would take legal action if a refund was not issued. The representative communicated again that the student was not eligible for a refund. The customer requested to have a supervisor contact him. The supervisor was already gone for the day at the time of the call.  Our typical follow up time frame is 2 business days when requests are made on a Friday after 5pm. 
   
  The student sent us an email and submitted this complaint before the supervisor had the opportunity to call back.  Our Accounting Team did a thorough investigation and found that no payment had ever been charged or collected on 5/16/2022.  They found no credit card transaction on file. The invoice had been left open as payment had not been received.  Due to the required end of year reconciliation process, the invoice was written off as an uncollectable payment.    
  
  Resolution Taken 
  
  A member of our Executive Leadership Team called the student on 2/6/2024 to discuss his concerns, prior to receiving the above-mentioned findings of the investigation carried out by the Accounting Team.  As a show of good faith, she agreed to have a supervisor call and refund the student $320.  The supervisor called the customer back and a refund was processed.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for Brokers classes early 2022 and the agent who I spoke to repeatedly told me they were good for 3 years so I purchased the package.I found out today that they will only honor for one year and I was duped by the salesman who no longer works there. I spoke to ******* today who said there is nothing that can be done. I wrote an email asking their executives make this right but no one cares.I am upset by this fraud and want my money back or the classes I paid for.This company should honor the legal words of their salesman. I am a single woman trying to improve my career and was suckered by this disreputable company.Please help me!

  Business response

  02/20/2024

  The student enrolled in a Broker Course Package via our Allied website 1/31/2022.  Per the *********** ************* Estate, courses must be completed within 1 year of the enrollment date.  This information is noted under the License Requirements section on the website Broker Package sell page.  We sincerely apologize if the student was not provided accurate information regarding this mandated state regulation.   

   

  Resolution Taken 

   

  The student spoke with a Sales Representative who confirmed the 1-year course completion timeframe mandated by the state and apologized for the miscommunication. 

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This occurred on sept 29 2021. Allied messed up on my certificate and Ive called many times to get it adjusted or corrected and no help. I started calling on Nov 22, 2021 and asked for a supervisor to help me. They told me every time that i would get a call back either the same day or the next. Now its Dec 3rd 2021 and I have not received a call back. They clearly know they made a mistake and are not doing anything to correct it. Its really pathetic that its taking so long to even get a response from a supervisor. Please help me.

  Business response

  02/20/2024

  Complaint ID # ********

   

  The student originally enrolled in a Real Estate Finance Course 10/30/2020.  The *********** allows for 2 attempts at the course final exam.  If a student fails both attempts at the final exam, the CA DRE requires that the student re-enroll in the course.  The student took both final exam attempts and did not pass either attempt.  The student re-enrolled in the course 9/22/2021.  Per the CA DRE regulation, students can only complete 1 course every 18 days (which includes taking the final exam).  The 18-day wait period does not carry over from the previous enrollment, it starts again from the new enrollment.  The student took and passed the final exam before the 18 days from course enrollment had elapsed, on 9/29/2021.  A course certificate of completion was generated when the final exam was completed noting the enrollment date of 9/22/2021 and completion date of 9/29/2021.  The CA DRE would not accept the certificate due to it violating the 18 day wait period regulation.  The student contacted the **************************** expressed his frustration that the course dashboard allowed him to access/take the final exam prior to the 18 day wait period being over and requested that we change the enrollment date to reflect the previous course enrollment date of 10/30/2020.    

   

  Resolution Taken 

   

  The **************** Manager and Head of **************** called the student on 1/19/22 to discuss his concerns. They walked through the timeline of his enrollments, exam attempts, etc. and explained how the 18-day wait period regulation applied to his most recent exam attempt. They informed the student that we could not change the enrollment date on his certificate but that he did have 1 more attempt at the final exam available. The student agreed that he would re-take the final exam and wanted confirmation that he would be able to access the exam. The **************** Manager sent the student an email after the call and confirmed that he had access to his exam. 

   

  The student successfully re-took and passed the final exam on 3/7/2022.  The **************** Manager sent the student a follow up email 3/8/2022 to congratulate him on passing the final exam. 

   

  We sincerely apologize for the inconvenience the student experienced but are happy the outcome was positive.  We appreciate the students business, and we wish him continued success in his real estate career. 

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