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Business Profile

Financial Services

National Advisory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apparently the only way to get information from National Advisory is to complain to BBB. I did agree to pay them, however I would now like to cancel their services and they will not return calls or emails. The minute canceling is written or spoken emails stop and so do phones. I would like to end the money I am paying them for nothing.

  • Initial Complaint

    Date:09/23/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made payments to a company for student loans. The payments didnt actually go to my student loan debt and now they have blocked my email and wont answer or return any of my phone calls. They have taken 600 dollars from me even though I sent an email in august telling them they were not to charge my card for any further payments

    Business Response

    Date: 10/03/2022

    Hello *******,
    Our records indicate you completed the Document Preparation and Service Agreement as well as the Compliance Agreement on 02/09/2022. Both agreements you signed state that National Advisory is a third-party document preparation company working on your behalf, not a government entity nor the servicer of your federal student loans. Additionally, both agreements you signed state that the document preparation and enrollment fees are not applied to the balance of your loans and that National Advisory does not and will not make any payments for or on behalf of the client.
    Our records indicate your IDR was submitted in 04/20/2022 once the loans transferred to Aidvantage. We have been able to confirm your IDR has been processed and approved. You spoke with a **************** Representative on 04/20/2022 and were sent PSLF forms to complete and return which we have not received.
    We have made repeated attempts to contact you. Our records indicate we called and left voice messages on 04/28/2022, 05/02/2022, and 06/27/2022.Additionally, National Advisory does not engage in blocking emails in any respect whatsoever. Any issues you may have experienced regarding email correspondence were not caused by being blocked.
    As of 09/29/2022, we have not received any communication from you regarding a desire to cancel, nor have we received a copy of the Notice of Right to Cancel of which two copies were included in the Document Preparation and Service Agreement you signed.
    We are happy answer any questions you may have and provide further assistance. We will try reaching out to you again right away. You can also reach us at **************. Our hours of operation are Monday through Friday 8:00 AM-5:00 PM PST.
    Have a wonderful day.
    Sincerely,
    National Advisory Customer Support Team

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2021, I received a call from National Advisory stating they could help me through the process of t student loan forgiveness. I paid them an fee of ****** submitted private information and they started taking out direct payments of 250 for 4 months automatically. I gave them all the paper work and never heard back from them tried calling several times. I just called Mohela dirctely. This is were the application needed to be faxes or mailed too. They list told me that they never received anything and my name is not in system. This National Advisory is a scam and should be investigated.

    Business Response

    Date: 09/02/2022

    Hello ******,


    Our records indicate that you spoke to a **************** Representative on 08/29/2022 and it was explained to you that Fedloan did not process the **** application correctly and that ****** recently took over ****. The notes in your file show that you are going to send us a new **** form to send directly to Mohela as Fedloan incorrectly denied it.


    If you have any questions, please do not hesitate to give us a call back at **************. Our hours of operation are Monday through Friday 8:00 AM-5:00 PM PST.


    Sincerely,


    National Advisory Customer Support Team

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted to enroll in the loan forgiveness program with this company. After going over my budget in detail I agreed to pay $213.57 for 7 months after that it was $39 a month. Whenever I have an issue or a change in my financial situation and I try to contact the company I can never get in touch with a rep. *** rep that enrolled me does not answer my emails or calls. Recently I tried the phone number again to update my application and the number is now for ******** which leads me to think this is a scam and I have lost out on the money I have already paid them. I have logged into my fasfa account and it doesn't show any updated payments!

    Business Response

    Date: 09/02/2022

    Hello ********,

    Our records do not indicate having received any calls or voicemails from the phone number on file with your account. It sounds like you may have dialed the wrong number as we do not have any involvement with health insurance as you described.

    Our records do indicate the following interactions:

    12/10/2021 we sent you an email confirming receipt of proof of income
    12/16/2021 we provided you with welcome call information
    12/31/2021 we sent you a status update
    03/16/2022 we called you and you spoke with one of our **************** Representatives to update your card
    05/19/2022 we called you to request additional information and left a voicemail
    08/15/2022 you sent us an email requesting a call
    08/15/2022 we called you back and left a voicemail

    On 08/16/2022 we were alerted of your BBB complaint. Since then, we have called you multiple times and left voicemails. We also emailed you and you have been responsive. Please give us a call back at **************. Our hours of operation are Monday through Friday 8:00 AM-5:00 PM PST.

    Thank You,

    National Advisory Customer Support Team

  • Initial Complaint

    Date:08/11/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been teaching for several years and I was late in the game to apply for student loan forgiveness. Long story short a lady named *************** from https://nationaladvisory.org/ convinced me that after 6 monthly payments of $250 they would re-certify my info for the remainder of the 120 payments. I paid and after a year I was transferred to a different loan person ********************* and *********************. Their phone loans do not work. ************** and ************ I have sent several emails and no response. I am worried now my 120 for the re-certification process will have to begin all over again

    Business Response

    Date: 08/11/2022

    Hi ******,

     

    We are happy to assist you and answer any questions you may have. We will try reaching out to you again right away.

     

    Thank you,

     

    National Advisory Customer Support

    Customer Answer

    Date: 08/11/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me ONLY IF YOU CALL me back within the next 24 hours.  You have lied to me in the past and said you would and NEVER do.  If not, I will consider this complaint unresolved.

    Regards,

    *************************

     

National Advisory is NOT a BBB Accredited Business.

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