We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty School

Vizio Makeup Academy
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    According to Visio Makeup Academys website and everything I have looked through it clearly states that each course they include the kits to be able to start and accomplish the requirements to gain your certification. I have contacted the school over and over and they are now telling me after I have completed 55% of a course that a free bonus course you dont get kits or material for you have to purchase that for $250. Where on their website/etc does it state this it only shows that the kits are included in the course. This is not being honest or following through with the statements and information that they are providing students. I am not seeking a refund I am just wanting the eyelash extension course material that clearly states it is included in the course. If they are going to do this they should not be calling it a free course if you have to spend a couple hud red dollars on the material itself and should not email me back as well after I have clearly asked if the material is being shipped to me like my previous course then email me back stating that my course has been activated and Im all good to go. Then wait until Im 55% down, get to the project portion and Im sitting here for days for my course material to arrive then get told nope I have to buy that separate. I loved my previous course and was enjoying this until this came about and now Im extremely disappointed if we can get this resolved like it should have been to begin with Id be more then happy to leave a positive review like I was originally planning on doing. Id like this resolved as soon as possible due to ** moving out of the state this next weekend and not being at the same shipping address anymore.

    Business Response

    Date: 05/09/2023

    Hi BBB, I wanted to follow up on a previous communication regarding a misunderstanding with *****************. Our team has already talked with *****************. She has confirmed this and requested that you delete the inquiry.
    Her reply:
    ********************** replied May 8, 8:12 pm That was from yesterday, and I already contacted them, stating we have virtually resolved the issue.

    If you require any further information or clarification, please contact her to clarify. Thank you

Vizio Makeup Academy is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.