Reviews

What started as a good experience buying my first Hyundai at Laguna Niguel Hyundai December 28th, quickly turned into a nightmare the next day when I reached out to ************************* (in Finance) to cancel the gap insurance I had purchased. ****** had assured me I could cancel anytime.After ****** didnt respond to me, I reached out to him again, and he sent me a form to sign for the cancellation. I immediately signed and emailed it back to him December 30th.After a few days, I contacted them to assure the policy had been cancelled, and was told ****** had been transferred to their Cadillac Dealership.I then asked for whoever had taken his place to please call me back, I was told ***** took over, I never received a call from *****..after several more calls I decided to contact Hyundai Corporate. The representative from Corporate reached out to the Dealership, and never received a call back. Corporate eventually called me back and said the Dealership said theyd never received a cancellation request from me. I sent her a copy of the cancellation request dated Dec 30th that I had emailed *************************. So the policy I requested cancelled over a month ago, has never been cancelledI truly think that the Dealership thinks Ill just give up, and they wont have to refund my money.There is no way Id recommend **********************, or any other their other brands (Genesis, Cadillac, GMC) for that matter.they simply cannot be trusted. If ************************* in Finance had simply done his job, taken two minutes and submitted a form, and canceled the gap insurance policy as I requested, my experience would have been such a different oneHes either terribly incompetent, or flat out purposefully just not doing his jobI had read such good things about theLaguna Niguel ********** from when the ***** Family owned it..Unfortunately, I think its degraded greatlysince the new ownership (Lim Family) took over.Very sadI DO NOT recommend this Dealership

I placed a $1,000 deposit on a new 2023 hyundai tuscon hybrid SEL, estimated arrival was Feb 7th ( I was on vacation 3rd-6th) the care arrived on the 4th and was promptly sold when they could not reach me to pick up the car as I was on vacation. 1. They should have not sold the car without my concent as I placed a deposit on the car to reserve it for purchase. 2. They should have refunded my deposit immediately upon selling the car. Now it has been a week of trying to get my refund. After spending several days attemptng to get a refund, **** the sales manager stated they did process the refund and claimed to be looking at the recipt of the refund while over the phone. I asked to be sent the receipt over email (never got it) and the bank shows i also never recieved the refund. Now it is Feb. 16th and Sales managers "****" and "***" have been avoiding my calls, refusing to call me back after leaving multiple messages and I still have not recieved any refund. They refuse to admit they made a huge mistake and seem to be attmepting to hold my deposit as ****** of some sort. I feel like I have been robbed and recommned any and all consumers looking to buy a car to stay FAR AWAY from Hyundai / Genesis in Laguna Niguel.