Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used rv and paid $895.00 for an inspection of the entire vehicle and repairs of any needed problems ans a package of new things for my rv. The salesman Ken said they repair department had a "blank check" to fix all things needed. They had me sign an inspection report that had NO details about the inspection. For instance, when I got home and tried to use the batteries they were completely dead. I called them and they replaced them without an explanation. I have asked for the details of the inspection, like what was the battery charge when they inspected it. They will not tell me. My refrigerator is not cold enough to keep food from spoiling and I asked them how cold it got when they inspected it. They cannot tell me. The 895. also included a pack of new things for the rv. An electric connection, rv toilet paper, a level, a new fresh water hose, a new sewer line, septic tank chemicals, water pressure regulator and a full propane tank. The tank is between 1/4 and 1/2 full. I don't know if they inspected it but they sure didn't fill it up. This was all included in the 895. I have texted and emailed them about this. They are not returning communications with me. The finance woman, Nicky forgot to take her copy of the " As is" condition of the rv. She gave it to me by accident, and demands I sign a new one. I explained to her that I can't sign it because I really don't know the condition of my rv. The battery situation was a caution sign to me that I need to go get my rv inspected, in depth. I need the 895. back so I can have this done. Please help me get it back since I got nothing i was promised. I will enclose a copy of this list of things. Thank you, C**** ******

  Business Response

  Date: 07/25/2023

  Hello we had the opportunity to have Ms. Abbott back to our dealership so that we could address and/or rectify her concerns/complaints on Friday, July 21st.  As far as we know she is now a happy camper.

  Customer Answer

  Date: 07/27/2023

   I am rejecting this response because:
  
  The batteries were switched out to 2 batteries that are NOT as good as the originals. ONE IS LEAKING.
  
  I have enclosed pics of the 2 different types. The original were a marine battery set, that is much more durable with a vehicle that shakes alot, like a boat or rv. I want 2 replacements, of the same quality, marine batteries and there is no battery pan underneath. 
  
  I also discovered a puddle of water while I was detailing the floor that is a longstanding water leak. The pics show wood damage that someone tried to fix with red ink. When I touched the wood it is wet and soft. 
  
  This was undisclosed to me, and had RVReady detailed my RV like I was promised in the package, they would have seen it. Instead I discovered it while I was cleaning and detailing it. They were supposed to detail it as an item included in the 895.00 package. I was not refunded the monies, as Sammy agreed he would do everything on the list instead.
  
  Water damage is a disaster to an rv. I am wondering how this was not caught.
  
  I need resolution on this leak situation and 2 new marine batteries.
  
  Thank you
  --
     C**** ******
  

  Business Response

  Date: 08/10/2023

  We had Ms. Abbott back again on Thursday, July 27th where we addressed her complaint by identifying and repairing the leak, we also addressed her concerns with the batteries.  As far as we are aware, we addressed all of her concerns and she left happy.
  
   
  
   

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2018 Thor Hurricane 35M Motorhome to RV READY located at ***** ******* **** **** ********* ** *****. Just want to touch on a few issues that I've had with RV READY. First, On or about 5/10/22 I brought my Motorhome in for some minor electrical issues. When I got home after picking up the RV the whole electrical outlet was completely removed from the foundation, I notified RV READY what happened, I then sent them pictures of the problem and they apologized for the inconvenience and ask me to bring it back in. I stated that's too much right now and request a mobile mechanic to come out to the house since it was there problem this has happened and they stated they don't have mobile mechanics so I decided just to fix it myself which it was done and fix. I do have messages from ***** ********** that they are sincerely sorry and they are willing to offer me a discount on a full wash and wax or a free part on my next service appointment. Second, I had a renter coming the very next day to rent out the RV, when they returned the RV a week later I noticed some rear end damage to the RV, so I filed a claim with OUTDOORSY and I took the RV to RV READY for some minor interior and exterior damages which included the onboard generator making some unusual noises and the Awning Light was coming off the foundation of the RV, While they had the RV, the replaced the Awning LED lights, but when they did that they replaced them with White LED's vice the Blue LED's that I originally had, so I told them to replace them with the correct one which is Blue and they stated ok, they have had my RV from May 2022 till Oct 2022, when I went on 10/1/2022 to pick up my RV, the rear end damage was complete but when I checked the Awning LED lights, they are still White and not Blue as I requested, ***** again apologized. They also put in Acid Lead batteries in my RV vice the AGM batteries I had in there previously. Now my check engine light is one and wasn't prior to dropping it off.

  Business Response

  Date: 10/17/2022

  
  October 17, 2022
  
  Attn: Better Business Bureau
  
  Re: Complaint ID ********
  
  Mr. **** originally purchased his preowned 2018 Thor Hurricane from our dealership in September of 2020, since then he has brought in his motorhome to our facility about half a dozen times for repairs and or diagnostics.
  
  On 5/10/2022 Mr. **** notified RV Ready of an issue regarding four screws not being put back on his outside 50amp receptacle after picking up his 2018 Hurricane. RV Ready apologized for this error and let him know we would remedy it for him. Upon inspection Mr. **** found the four screws and remedied the issues. RV Ready offered Mr. **** a discount on any next visit to compensate for the error.
  
  On 5/27/2022 Mr. **** brought his 2018 Thor Hurricane for six repairs to be completed after he had rented out his Motorhome. He presented us with a handwritten note for repairs/diagnosis he was requesting (see attached) 1. Replace LED light at awning, 2. Diagnostic of generator, 3. RV does not generate enough power to run microwave or A/C, 4. When RV is shut off batteries deplete in 2 hours, 5. Sound under bed goes off, 6. Window wiper tank loose. Mr. **** has an extended service contract, and we were going to seek authorization for any repairs to be done using his service contract, Mr. **** would be financially responsible for his deductible of $100 and any work he authorized that was not covered by the extended service contract.  At the time of drop off inspection, during our procedural walk around, we noted rear driver side damage, however Mr. **** stated he would take it elsewhere for those repairs. 
  
  On 6/14/2022 via email I had notified Mr. **** that RV Ready had a couple cases of COVID within our company and to bear with us if there have been any delays. On 6/15/2022 a completed Repair order was sent via email to Mr. **** as part of RV Ready’s standard process. This is done so customers can review firsthand all worked completed and or ask any questions or concerns regarding work performed. On 6/18/2022 Mr. **** was scheduled to pick up his 2018 Thor Hurricane at RV Ready. Prior to this scheduled pick up on 6/18/2022 Mr. ****** Motorhome was washed and detailed as promised. In addition, RV Ready wanted to provide a complementary walkthrough of how to use his motorhome especially since he rents it out. Most of the issues found were due to renter/operator error. On 6/16/2022 Mr. **** stated he had to reschedule his pickup date to 6/22/2022 which we had no problem doing.  
  
  To be clear, as of this point 6/22/22, Mr. ****** items had all been addressed and/or repaired. The generator power transfer switch was repaired/replaced (concern items #5), we replaced the awning led strip lights (concern #1 yes, we mistakenly put in white light instead of blue light in error), we could not find any issue with his generator (concern #2) other than normal oil and filter, and the wiper fluid tank was secured–the repairs were done under his extended service contract with no out of pocket payment from Mr. ****.
  We did communicate with him that his house batteries were in very poor condition (likely cause of concern items #3 and #4) and needed to be replaced, however this repair would not be covered under the extended service contract.  The house batteries were likely not maintained properly and/or the house inverter was left on by the renters/operators; he declined the recommended new batteries and offered to bring in his own for us to install and we agreed.  Later, in August, he let us know that he could not financially afford to bring in the house batteries and said he would also take care of later himself.  
  
  
  On 6/17/2022 Mr. **** asked, if possible, for us to do paint and body work for the damages he originally was going to take elsewhere to get fixed. On 6/17/2022 via email RV Ready responded that we sublet this kind of job out, as we do not have any in house technicians that perform paint and body work. I let him know we can see if it is possible, but no guarantee was made. On 6/22/2022 via email Mr. **** informed us that he would not be able to pick up again and we will have to reschedule for later date, and we accommodated this change with no issue. On 7/19/2022 via email RV Ready informed Mr. **** that our company was experiencing a COVID outbreak throughout company that has significantly affected our service department and my ability to locate a paint and body vendor to take care of his request for repairing the rear damage.
  Beginning about mid-July, Mr. **** began getting increasingly agitated with our service dept., we asked him several times to pick up his motorhome because we were unable to find a competent paint and body vendor, but he basically refused to pick up and he doubled down that we should be able to find someone as we are in the industry. On 7/29/2022 via email RV Ready informed Mr. **** that despite our best attempts to reach our sublet vendor for paint and body, had been affected by COVID and we have not heard back from him, and it is unlikely he will be able to perform the paint and body damage to Mr. ****** motorhome. On 8/3/2022 via email we again informed Mr. **** that all work he originally came in for had been completed and we would like to schedule a pickup date for him. On 8/03/2022 via email Mr. **** responded saying he can do that following Saturday. RV Ready did not hear back from Mr. ****. 
  
  In about mid-August he stated he was going to complain to the BBB and social media outlets about the way we conduct business…On 8/17/2022 via email Mr. **** wrote stating he is upset that he dropped off his motorhome 5/17/2022 and it is now 8/17/2022 and he has not received any update on repairs for his motorhome. Which is clearly not the case since RV Ready had documented all correspondence with Mr. **** as standard procedure (please see attached record of email exchanges). On 8/17/2022 via email RV Ready responded again stating all work originally in here for was complete and we no longer have a sublet for paint and body work. On 8/19/2022 via email Mr. **** stated he would not pick up his motorhome unless the paint/body damage had been repaired because it would hurt his ability to rent out the unit. He again asked if we could help source another paint and body guy elsewhere and voluntarily left the motorhome here until a solution could be found. Between the months of September and October, Mr. **** was updated on our search for a qualified sublet paint and body guy. I explained to him that I had interviewed a couple of prospective vendors for paint and body, however I was not confident in their abilities, so I did not have them perform the paint and body work to Mr. ****** motorhome. We were finally able to locate a qualified vendor and the paint/body repair work was performed.  
  
  On 10/1/2022, Mr. **** was scheduled to pick up and, on this day, we gave to Mr. **** FREE of charge 2 6-volt batteries HOUSE batteries (valued at well over $400) and a complimentary walkthrough of his motorhome to help him better understand the systems of his motorhomes so he could better identify in future if his motorhome needed a repair or if one of his renters was just having an operator error. We had let him know multiple times that his original batteries were dead due to having his invertor left on while the motorhome was not in use. On that day, during the complementary walk thru, Mr. **** brought to our attention that the color of the awning light strip was not correct, and we offered to get the light strip replaced with the correct color.  
  
   Regarding the check engine light, motorhomes are built is 2 stages: RV Chassis “Ford” and House “****”. We do not perform any chassis/drivetrain work on any motor homes as we are not auto mechanics. Our service department at no time performed any diagnostics or work that would have had anything to do with the motorhome’s chassis/engine. The batteries we replaced, complementary for Mr. ****, were HOUSE batteries which have no correlation to a check engine light. The check engine light issue is just a coincidence; therefore, we are not responsible for it.  We are in no way responsible for a check engine light that he says wasn’t there prior to the drop off in early June.  We all understand that check engine lights are temperamental, and they are not on one day then on another without knowing the cause.  
  
  
  
  
  At this point we can concede to not bill Mr. ****** extended service contract the $29.99 in led light strip plus the $87.50 in labor we were preauthorized to repair.  He can find any other licensed service facility to have the replacement performed under his extended service contract.  There is no other repair due to Mr. **** and we feel uncomfortable with servicing his motorhome again as we have not been able to satisfy him despite our best efforts.
  
  
  Please let me know if you need anything further.
  Regards,
  
  
  
  ***** *********
  President
  

  
  

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've requested the cancellation of an extended warranty program that we purchased from this dealership. Despite completing all the paperwork and contacting the business on several occasions, we have yet to receive our refund.