Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car has been sitting at **** ***** ****** for over 40 days in the service department and I keep calling and checking up in each time they tell me portfolio warranty company which I bought through the dealership as an extended warranty from my new car purchase dealer telling me that they are not contacting them back with approving my work and it's based on all the stuff that they're supposed to be covering I've called portfolio multiple times and they put me on hold and then hang up to end the call I'm feel like I'm getting scammed and I paid for something I've shouldn't ever been sold through the dealership and through portfolio buyer beware portfolio need help and I will be contacting *** of dealership selling this type extended warranty program might be in on this scam as a kick back on selling this type of useless product qich everyone should be aware ofBusiness response
12/17/2021
December 17, 2021
RE: Better Business Bureau Complaint No. ********
Daniel F***** Protection Extended Service Agreement # **********This letter is in response to the complaint with the Better Business Bureau NO.********. Our records
indicate the purchase of a Portfolio Protection Extended Service Agreement, **** * (PC - Stated)
from ***** ****** ******** ****** **** *** on October 12,2018. The Service Contract expires on
October 12, 2022, or 50,000 miles.I sincerely want to apologies on delays getting this claim processed. Through not fault of our own,
there were communication delays with the repair facility.We communicated again with the repair facility, ***** ****** ******** **** **** ***, and they
indicated your repairs are covered under your vehicle manufacture warranty free of charge to you.Please contact me directly, should you like to discuss further.
Sincerely,
Kevin A******
VSC Claims Supervisor
***** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
25541 Commercentre Dr Ste 100
Lake Forest, CA 92630-8897
Business hours
Today,Closed
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
129 total complaints in the last 3 years.
51 complaints closed in the last 12 months.