Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 176 Customer Reviews
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Review fromKathleen C
Date: 04/30/2025
5 starsPurchased coverage with Portfolio when buying my pre owned car and almost forgot about it until I had an issue 3 years later. The person who answered my call was courteous and helpful. Upon ending the call I almost immediately received an email to fill out a simple form. This was on a Friday afternoon and by Monday had received the approval for my claim. I could not be happier with the service I received from this company and I have peace of mind knowing that they are there if I have any future issues.Review fromKenny S
Date: 04/25/2025
5 starsPortfolio Extended ********************************* 5 always take care of my customers. They have excellent customer service and are always ready to help. I would recommend, they're the best.Review fromBrenda r
Date: 04/17/2025
1 starBrenda r
Date: 04/17/2025
I purchased a 2017 ***** pilot with lifetime warranty from Portfolio Lifetime Warranty under the impression that I infact wouldn't have to worry about issues in the future. I drove almost 2 hrs away to service my car at the home dealer just to protect the warranty. On 1 occassion, I was not going to make it to my home dealer so I called the 1800 number to submit a request so I could go to a nearby *****. When I called the representative completely discouraged me saying "it's alot of paperwork to keep up with, and you could have issues later on getting coverage" , "it's best to go to your home dealer" I explained I was too far and wouldn't get a chance to go in for a bit since I wouldn't be off. She then proceeded to tell me that I still had 10k miles left to get an oil change and that in fact my vehicle only needed 3 oil changes a year so I would be fine... fast forward to now, my car has an engine issue. Lifetime warranty is saying I went over the miles between oil changes when infant THIER *** GAVE ME WRONG INFORMATION. I did my part, I called, I drive, far at that, I trusted their "representative" who gave me WRONG, MISSLEADING information and now I am stuck with the bill. I have been reading about other similar scenarios and now feel like this is all part of portfolio ones efforts to NOT cover repairs. What a scam... How is this business even accredited?
Portfolio
Date: 04/25/2025
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please email **********************************Review fromSuzanne D
Date: 04/16/2025
5 starsSuzanne D
Date: 04/16/2025
****** helped us immediately. She was helpful, knowledgeable and very kind of our situation. Recommend highly! She is an asset to your company!Portfolio
Date: 04/17/2025
Hi *******, Wow! Im so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. I'll be sure to share your experience with ******. Regards, ***** ******Review fromMargie B
Date: 04/10/2025
5 starsMargie B
Date: 04/10/2025
I had a vehicle I traded in that had an extended warranty on. I was do a refund and it became little involved due to the fact the the dealership was no longer in business. ***** at Portfolio could not have been MORE than helpful in obtaining said refund thank you very much *****Portfolio
Date: 04/17/2025
Thanks for the awesome review, ******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ******* ******Review fromJOE B
Date: 04/10/2025
5 starsJOE B
Date: 04/10/2025
I have been speaking with ****** *. about multiple different claims that my coworkers and I submitted, and he has been awesome! Every question I ask he has an answer to, and his responsiveness is so quick! He is the best representative I have worked with since I started my job as a service advisor. Thank you for all your help ******!Portfolio
Date: 04/17/2025
Thank you so much for your kind words, ***. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, **** ********Review fromTerron H
Date: 04/09/2025
5 starsTerron H
Date: 04/09/2025
Kyndle has been nothing short of great to work with. Answering all my questions and making the process as easy as it could be.Portfolio
Date: 04/17/2025
Thanks for the awesome review, Terron! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, **** ******Review fromMargaret H
Date: 04/04/2025
5 starsMargaret H
Date: 04/04/2025
My friend didn't know she even had any contracts, I called on her behalf, and they have been great to work with. They are working on getting them so she gets something something back. Thank you.Portfolio
Date: 04/17/2025
Hi ********, thank you for your lovely review. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***** *********-*********Review fromGerald M
Date: 04/04/2025
5 starsGerald M
Date: 04/04/2025
I had purchased my car without realizing they added 2 extended warranties to my loan which inflated the price by a lot. I was able to get in touch with ****** **** at the cancelation department who walked me through the process I needed to go through in order to get a refund on these warranties. Unfortunately my dealer was playing games and would not cancel them for me. When I went down there to try again, I called Kyndle who overhead the conversation with the sales manager and she realized they were never going to cancel these for me so she had to do it on her end. Thanks to Kyndle going above and beyond helping me out with this, I was able to get a refund to pay down my car loan and refinance for a better deal. I know it is not a review based on using their services, but for someone to go out of their way like this to help cancel a policy from their company, it really goes to show they value their customers.Thank you again for all your help!Portfolio
Date: 04/17/2025
Hi ******, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, **** ******Review fromKelly B
Date: 04/04/2025
5 starsKelly B
Date: 04/04/2025
I dealt with ****** **** on transferring a warranty that needed to be done asap . I cant speak highly enough about her prompt attention to the matter . She was available to answer all my questions, had a quick response time to my emails . She was a pleasure to work with and an asset for sure to the portfolio team !Portfolio
Date: 04/17/2025
Thanks for the awesome review, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, **** ******
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