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Find a Location

Del Taco LLC has 301 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Del Taco LLC

      25521 Commercentre Dr Ste 200 Lake Forest, CA 92630-8872

    • Del Taco LLC

      13887 N. 59th Avenue Glendale, AZ 85306

    • Del Taco LLC

      1901 W. Northern Avenue Phoenix, AZ 85021

    • Del Taco LLC

      13367 W. Grand Ave. Surprise, AZ 85374

    • Del Taco LLC

      4101 N 67th Ave Phoenix, AZ 85033

    Business ProfileforDel Taco LLC

    Carry Out Food
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.21/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    53 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers fast food services.

    Business Details

    This is a multi-location business.

    Find a Location

    Del Taco LLC has 301 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Del Taco LLC

        25521 Commercentre Dr Ste 200 Lake Forest, CA 92630-8872

      • Del Taco LLC

        13887 N. 59th Avenue Glendale, AZ 85306

      • Del Taco LLC

        1901 W. Northern Avenue Phoenix, AZ 85021

      • Del Taco LLC

        13367 W. Grand Ave. Surprise, AZ 85374

      • Del Taco LLC

        4101 N 67th Ave Phoenix, AZ 85033

      Headquarters
      25521 Commercentre Dr Ste 200, Lake Forest, CA 92630-8872
      Years in Business:
      58
      Business Started:
      5/5/1966
      Business Incorporated:
      3/23/2006
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Del Taco
      Business Management
      • Mr. Paul Murphy, CEO
      Contact Information

      Principal

      • Mr. Paul Murphy, CEO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      53 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/02/2024

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      On 7/1/2024 at 6:27 pm, I ordered food through the drive-thru as the lobby was locked. I ordered 12 tacos, 3 fries, and 2 drinks. After paying, the drive-thru attendant gave me my drinks and all the food in one bag. I pulled forward and checked the bag, but I was missing two crispy tacos.I returned to the drive-thru and informed the attendant of the missing tacos. She insisted that everything was in the bag and claimed she had placed the crispy tacos at the very bottom. I informed her that I had taken everything out of the bag and the tacos were not there. She insisted I was wrong and stated that she was the manager and does not make mistakes. She refused to check my bag and made me leave the drive-thru.This feels like fraud. What's to stop her from taking people's money, handing them a bag of napkins, and keeping the money? She can tell customers they are wrong without any investigation. I have tried multiple times to get a refund. If she is indeed the store manager, she has the authority to steal from customers with no accountability. When you submit a ticket online, it is sent to the store for review. I am sure she just deletes these as she believes she is incapable of making a mistake. I simply want my money back. I paid for food and was treated disrespectfully.

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ja M

      1 star

      06/04/2024

      I have been to this location countless times and they are never open as the hours state on their doors. I was actually kicked out today by one of the employees who made me wait outside for a pick up order whole hour prior to the closing the dining room said on the door, she basically scolded me did not allow me to order food. Ask that I wait outside and then she would bring me. The food brought me the food and then lock the door behind her Was the most rudest and oddest encounter. Other times the dining room is just closed and they are supposed to be open until 10 PM. I have also read other countless reviews with similar experiences of rude employees at the same location and nothing is done. They are able to treat people as rude as they wish. This is Arizona and it is unbelievable that they can make a delivery person who has been outside in the heat all day. Wait outside when the dining room is supposed to be open and was open the doors were unlocked.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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