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Business Profile

Moving and Storage Companies

Terry Moving & Storage
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the company and asked to schedule a day to help me move roughly a week from the day, they transferred me to a person that told me they could meet the date requested and then asked me to pay a portion of the fee. Which I did, I paid $250 and then hung up. I called back within 2 hrs and informed them that I wouldnt need their help and cancelled the service request. They then told me that what I paid wouldnt be refunded, when I asked why not, they told me that it was a non refundable deposit. That was never explained to me on the initial call before they took my money. When I asked to speak with the person in charge that makes the decisions on refunds I was transferred over to the owner who yelled at me and told me that he moved heaven and earth to make my reservation possible and then hung up on me without another word. I have still not heard back or received my refund.

    Business Response

    Date: 05/07/2022

    We did go above and beyond to help this customer. The issued a refund in this case. 

Terry Moving & Storage is BBB Accredited.

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