ComplaintsforAllen Properties

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There is a move out refund deposit that is owed in the amount of $500.00. Move was on Feb 29th. The deposit is legally required to be returned within 21 days. As of today, it has not been returned. I have contacted and spoken with ******************* several times, who tells me she doesn't handle the checks and that I need to contact corporate. I'm just trying to get the move out deposit that is owed in the amount of $500.00. I'm not sure what the problem is and why no one will contact me back.

  Business response

  03/29/2024

  Hi *******,

  As communicated by our staff, the following check has been issued:

  03/12/2024  Chk# **** to payable 500.00

  I signed it myself, and it was mailed via USPS.  You should be receiving it any day now.  We appreciate your patience in this matter.

  Sincerely,

  *******************************

  Allen Properties

  Customer response

  03/29/2024

  As of today, Friday, March 29th, the check has not been received. Prior mailings from your company were received within a couple days. Since it's been 17 days now, I think it's safe to say that check is lost. When can a replacement check be sent?  

  Business response

  04/01/2024

  Hi *******,

  Since the original check was not received, this message serves to confirm that a stop-pay has been issued for check #****, and a new check rewritten (check #****) in the amount of $500.  The new check is being mailed out today.

  Thank you for your patience.

  Sincerely,

  ***********************

  Allen Properties

  Customer response

  04/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We had brought up to the attention with management numerous times about unlivable circumstances of this property we had to endure. Leaks from the roof that caused property damage, sleepless nights and a lot of stress. Not only that but we have an infestation problem. We have a lot of ants crawling into our place through holes in the ceiling/roofing. Its soo bad where we have to spray to kill the ants every hour at time. We also still have a ***** and mice problem inside our place. We tried patching points of entry where they could of entered but we keep finding fresh f**** in our cabinets. Its becoming unliveable. We always pay on time. Why does it take so long to fix the issue?? We lived here over 6 years and been complaining about the issue for a few years.

  Business response

  06/12/2023

  Dear *****************************,
  
  We have received your complaint, and after reviewing our files it appears that we do not show any requests for pest control services in your unit.  Now that we are aware we were able to have a complete pest control inspections completed inside your unit. Upon the completion of this inspection there were no findings of live ants or roaches, but the unit was sprayed for ants and bait was placed for roaches to ensure we are being thorough. Rodent traps were also set inside the unit and will be followed up on a bi- weekly basis until we are sure that your unit is free from pest issues.
  
  In regards to the roof leaks, we do show that back in 2021 we received reports of roof leaks in your unit, all which were all repaired in a timely manner. We do not, however, show any reports of any roof leaks in your unit after these repairs were completed in 2021.
  
  On June 6th, during an inspection of your unit, a member of your household submitted a list of additional items to be repaired.As of today, June 12, 2023, our staff has completed the following:
  
  Both bathroom sink faucets replaced.
  New vanity lights installed in Hall ****************** screen door replaced.
  
  We also have the following items pending competition. We are just waiting for you to provide ** with a timeframe that is convenient for you before we can proceed:
  
  Main bathroom Vanity light replacement.
  Hallway bathroom fan replacement.
  Paint ceiling in main bedroom and hallway.
  
  
  We look forward to working with you to get this remaining upgrades and repairs completed. Please feel free to contact out management office directly if you have any further questions or concerns.
  
  Thank you,
  
  ***********************
  Regional Supervisor
  Allen Properties

  Customer response

  06/12/2023

  In the main master bedroom we had reported a leak on the roof in 2022. Theres also a hole through the light that you can see the outside where that bathroom is at.

  This is likely where cockroaches are coming from. The cockroaches keep coming at night. We had verbal complaints.

  The ceiling fan of bathroom does not work. The ceiling is drooping.

  Business response

  06/13/2023

  Hi *********,
  
  As stated in the previous response, the remaining pending items are awaiting scheduling coordination with you. Our manager was in contact with ******* today 6/13/2023, and he has told our manager that he no longer will allow ** access to come in and repair or paint anything inside the hallway bathroom or main bedroom. The only this ******* is allowing ** inside to repair is the hallway bathroom fan and the main bedroom bathroom vanity light, both of which are scheduled for this Thursday 6/15/2023. Can you please communicate with ******* and let our manager know when we will be able to enter and complete the rest of these repairs? We cannot complete the work request unless we are given access to the apartment.
  
  Thank you,

  Walnut Park Apartments

  Customer response

  06/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  3/8/22 Turned in keys for move out to the front office at ****************** Apts (owned by Allen Properties) and provided forwarding address. Was told no repairs would be required, only standard cleaning fees and "apt was in great shape". Confirmed 4/11/22 was CA 21-day due date.4/4/22 Called to confirm no additional info was needed for move-out dep refund. Was told it was being processed.4/11/22 Emailed ****************** Apts and informed that I had not received move-out deposit. Was told it was mailed on 3/16/22 to (wrong) address. 4/13/22 Emailed ****************** Apts and informed that I still had not received move-out deposit (I was hoping it would be delivered due to address coordination in my area despite wrong address). I informed them of the wrong address at this time, provided correct address and stated that due date had passed and deductions needed to be voided per CA Tenant Law so full deposit was now due. I had provided the correct forwarding address and incorrect data entry was no fault of mine. ****************** Apts replied that corrected address was sent to "corporate" for new check. 4/13/22 Emailed a follow up message to Allen Properties (attempted to call multiple times with no answer) re-iterating conversation above. Received another confirmation from ****************** Apts that new check would be mailed today, 4/13/22, "corporate" has re-issued the check and there is nothing more that they can assist me with.4/18/22 No check has been received. I have Daily Digest from **** showing upcoming mail delivery and there is nothing scheduled to be delivered today.Per ********** Tenant Law and the 21-day deadline to return the move out deposit, the landlord forfeits the right to deductions. I am seeking my full deposit of $1500 be refunded.

  Business response

  04/18/2022

  Hi Nathalie,

   

  You are correct, a check (#****) was re-issued per our notes, on 4/14 to a ***************** address in the amount of $1465.18.  Once we put it in the mail we do not have control over when it arrives.  I encourage you to be patient as it was completed correctly on our end.

  Customer response

  04/18/2022

  It is well past 21days due to no fault of mine.  Final response pending receipt.

  Business response

  04/19/2022

  Very well.  We will submit the additional $34.82 to be returned.

  Customer response

  04/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Moveout refund has been received in full as per CA Tenant Rights Laws.  This case may be closed.

  
  Regards,
  
  *******************************
  
   

  
  

• Initial Complaint

  10/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In November of 2020, I informed the property manager, ******, that I was in the purchase of buying a home, was going to move in with my in-laws to save money until my house was built, and would like to end my lease early and determine what my options were.I made it clear that I was only willing to end the lease if the Property Manager could find a tenant to take over the lease and relieve me of my financial obligations. IF THIS COULD NOT BE DONE, I was going to stay in the residence until the lease was up. On November 19, 2021, I was then informed that she had found a tenant. We spoke on the phone and she advised me that I should be moved out by December 16, 2021. SEE EXHIBIT A I paid the entire month of Decembers rent and was told I would be issued a refund for the days not spent in the property. SEE EXHIBIT A In January of 2021, I received a refund check in the mail, which I presumed to be a refund for the month of December. After this, I did not hear from ******** and was assumed the matter was complete. On October 25, 2021, I received a letter in the mail stating I owed $897.76, with no clarification other than it was a balance due from 01/01/2021 to 01/22/21, which was never clarified to me, as I was told to vacate the residence by DECEMBER 16, 2020.The letter was dated October 20, 2021, but by the time I reviewed the letter from the mail, it was October 25, 2021. I received a total of only 12 DAYS to pay this balance or else I was threatened to be sent to collections. There is no information as to where the **** should be paid, or who to pay it to, no information as to where payment could be sent or remitted. To try to clarify the above-mentioned information, I called the number given on this letter. There was no response. I called a second, third, fourth, and fifth time, no response. My husband then called the leasing office and what was he told? To call corporate. The same number we already tried to reach multiple times to no avail.

  Business response

  11/01/2021

  
  
  Ms. ***** was on a lease that expired 3/31/2021. When she approached the manger in November 2020 to notify her of her intended move, the manager explained to her that she would try to re-rent the unit for her so she could end the lease sooner than 3/31/2021. The manager was able to find an applicant and notified Ms. ***** that the applicant was wanting to move in early December.After Ms. ***** vacated and paid December rent, the applicant cancelled on us and the manager was not able to rent the unit until 1/22/2021.
  
  In regards to the delay in billing, due to the timing of these events (covid) it did take longer than normal to notify Ms. ***** by mail regarding the updated balance due. Our office will reach out to her and let her know that we have not sent her account to collections and are still willing to work out payments arrangements for the balance.
  
  Our office did everything possible to get this unit re-rented after the applicant cancelled in December and therefore Ms. ***** will only be responsible to repay the rent ($897.67) from 1/1/2021-1/22/2021,for the time the unit remained vacant.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩