Complaints

This profile includes complaints for Allen Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allen Properties

  1 Orchard #230 Lake Forest, CA 92630-8315

• 

  Allen Properties

  25431 Cabot Rd #110 Laguna Hills, CA 92653

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to a rental property (*****************) via Allen Properties on February 1st. It required a $48 application fee as well as a whopping $205.90 holding deposit. The receipt for the holding deposit reassures applicants that the fee will automatically be refunded if the application was not processed within 3 business days. After 5 business days, I reached out via the website's contact form and did not hear back. On February 11th at 9:41 AM I called and got a message suggesting the office was closed despite it being during their office hours. I left a voicemail and did not hear back. Given that my application has not been processed and I have not been able to contact anyone at all, I would like a refund of all fees.

  Business Response

  Date: 02/13/2025

  Hi Kameryn,

  Allen Properties apologizes if there was a miscommunication.  Our on-site manager has communicated that e-mail and phone calls have been placed to inquire about your interest in Mulberry Cottages.  We will cancel the application and refund your holding deposit and application fee to total $253.90.  An ACH back to you have already been initiated for $245.00  The other $8.90 is being issued via check, since the system wont allow us to refund fees.  Can you confirm the address you would like that sent to?

  Again, we apologize for any miscommunication, and are happy to refund your money.

   

  Sincerely,

  Allen Properties

   

  Customer Answer

  Date: 02/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I did not receive any email or phone communications regarding the Mulberry Cottages prior to filing this complaint, find that this resolution would be satisfactory to me. 

  To the business, the address available for the $8.90 is as follows:

  ******* ****
  ************************************************
  **********************************

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Thank you,
  
  ******* ****
  
   

  
  

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a move out refund deposit that is owed in the amount of $500.00. Move was on Feb 29th. The deposit is legally required to be returned within 21 days. As of today, it has not been returned. I have contacted and spoken with ******************* several times, who tells me she doesn't handle the checks and that I need to contact corporate. I'm just trying to get the move out deposit that is owed in the amount of $500.00. I'm not sure what the problem is and why no one will contact me back.

  Business Response

  Date: 03/29/2024

  Hi *******,

  As communicated by our staff, the following check has been issued:

  03/12/2024  Chk# **** to payable 500.00

  I signed it myself, and it was mailed via USPS.  You should be receiving it any day now.  We appreciate your patience in this matter.

  Sincerely,

  *******************************

  Allen Properties

  Customer Answer

  Date: 03/29/2024

  As of today, Friday, March 29th, the check has not been received. Prior mailings from your company were received within a couple days. Since it's been 17 days now, I think it's safe to say that check is lost. When can a replacement check be sent?  

  Business Response

  Date: 04/01/2024

  Hi *******,

  Since the original check was not received, this message serves to confirm that a stop-pay has been issued for check #****, and a new check rewritten (check #****) in the amount of $500.  The new check is being mailed out today.

  Thank you for your patience.

  Sincerely,

  ***********************

  Allen Properties

  Customer Answer

  Date: 04/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had brought up to the attention with management numerous times about unlivable circumstances of this property we had to endure. Leaks from the roof that caused property damage, sleepless nights and a lot of stress. Not only that but we have an infestation problem. We have a lot of ants crawling into our place through holes in the ceiling/roofing. Its soo bad where we have to spray to kill the ants every hour at time. We also still have a ***** and mice problem inside our place. We tried patching points of entry where they could of entered but we keep finding fresh f**** in our cabinets. Its becoming unliveable. We always pay on time. Why does it take so long to fix the issue?? We lived here over 6 years and been complaining about the issue for a few years.

  Business Response

  Date: 06/12/2023

  Dear *****************************,
  
  We have received your complaint, and after reviewing our files it appears that we do not show any requests for pest control services in your unit.  Now that we are aware we were able to have a complete pest control inspections completed inside your unit. Upon the completion of this inspection there were no findings of live ants or roaches, but the unit was sprayed for ants and bait was placed for roaches to ensure we are being thorough. Rodent traps were also set inside the unit and will be followed up on a bi- weekly basis until we are sure that your unit is free from pest issues.
  
  In regards to the roof leaks, we do show that back in 2021 we received reports of roof leaks in your unit, all which were all repaired in a timely manner. We do not, however, show any reports of any roof leaks in your unit after these repairs were completed in 2021.
  
  On June 6th, during an inspection of your unit, a member of your household submitted a list of additional items to be repaired.As of today, June 12, 2023, our staff has completed the following:
  
  Both bathroom sink faucets replaced.
  New vanity lights installed in Hall ****************** screen door replaced.
  
  We also have the following items pending competition. We are just waiting for you to provide ** with a timeframe that is convenient for you before we can proceed:
  
  Main bathroom Vanity light replacement.
  Hallway bathroom fan replacement.
  Paint ceiling in main bedroom and hallway.
  
  
  We look forward to working with you to get this remaining upgrades and repairs completed. Please feel free to contact out management office directly if you have any further questions or concerns.
  
  Thank you,
  
  ***********************
  Regional Supervisor
  Allen Properties

  Customer Answer

  Date: 06/12/2023

  In the main master bedroom we had reported a leak on the roof in 2022. Theres also a hole through the light that you can see the outside where that bathroom is at.

  This is likely where cockroaches are coming from. The cockroaches keep coming at night. We had verbal complaints.

  The ceiling fan of bathroom does not work. The ceiling is drooping.

  Business Response

  Date: 06/13/2023

  Hi *********,
  
  As stated in the previous response, the remaining pending items are awaiting scheduling coordination with you. Our manager was in contact with ******* today 6/13/2023, and he has told our manager that he no longer will allow ** access to come in and repair or paint anything inside the hallway bathroom or main bedroom. The only this ******* is allowing ** inside to repair is the hallway bathroom fan and the main bedroom bathroom vanity light, both of which are scheduled for this Thursday 6/15/2023. Can you please communicate with ******* and let our manager know when we will be able to enter and complete the rest of these repairs? We cannot complete the work request unless we are given access to the apartment.
  
  Thank you,

  Walnut Park Apartments

  Customer Answer

  Date: 06/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************