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Find a Location

Great Destinations Inc has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Great Destinations Inc

      25510 Commercentre Dr Ste 100 Lake Forest, CA 92630-8855

    • Great Destinations Inc

      4234 Hacienda Dr Ste 101 Ontario, CA 91764

    • Great Destinations, Inc.

      430 N Vineyard Ave Ste 150 Ontario, CA 91764-5459

    • Great Destinations Inc

      4747 Viewridge Ave STE 200 San Diego, CA 92123-1688

    • Great Destinations, Inc.

      4234 Hacienda Dr #101 Ontario, CA 91764

    Business ProfileforGreat Destinations Inc

    Vacation Timeshare
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers sales services of resort timeshares.

    Business Details

    This is a multi-location business.

    Find a Location

    Great Destinations Inc has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Great Destinations Inc

        25510 Commercentre Dr Ste 100 Lake Forest, CA 92630-8855

      • Great Destinations Inc

        4234 Hacienda Dr Ste 101 Ontario, CA 91764

      • Great Destinations, Inc.

        430 N Vineyard Ave Ste 150 Ontario, CA 91764-5459

      • Great Destinations Inc

        4747 Viewridge Ave STE 200 San Diego, CA 92123-1688

      • Great Destinations, Inc.

        4234 Hacienda Dr #101 Ontario, CA 91764

      Headquarters
      25510 Commercentre Dr Ste 100, Lake Forest, CA 92630-8855
      BBB File Opened:
      8/13/2013
      Years in Business:
      12
      Business Started:
      5/9/2012
      Business Incorporated:
      5/9/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Andrew Gennuso, President
      • Ms. Lotti Helber, Account Manager
      • Mr. irman Machado
      Contact Information

      Principal

      • Mr. Andrew Gennuso, President

      Customer Contact

      • Mr. Andrew Gennuso, President
      • Ms. Lotti Helber, Account Manager
      • Mr. irman Machado
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Timeshares

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/31/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      We used our timeshare with Great Destinations once to see if itd be beneficial to us and we quickly realized we were throwing our money away. Its cheaper to take vacations that we pay for out of pocket than to go through a different company. We believed this to be a good deal because we were lied to and by the representatives that presented the information to us. We were shown this video with numerous exotic places that we would have access to and there arent nearly as many locations as that video described. The costs of being partnered with Great Destinations was not properly explained either. We had no clue that yearly maintenance fees would be involved, nor was it pointed out during the contract signing. This whole ordeal has been a costly mistake (no fault of our own, though).Money is tighter than ever before and we explained this to Great Destinations, but they continued to operate without a shred of remorse and sent us to collections as if that would increase our finances. It has damaged our credit and relied on that to help supplement income. We cannot continue down this path and need our membership terminated immediately.
      Read More

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Francine M

      1 star

      06/14/2023

      Don't get mixed up with this HORRIBLE COMPANY with even WORSE customer service. There is a man named ******************* who won't respond to emails unless he is sending you a bill. Then when you reply with no money...he ignores you. He is NO HELP. The entire company only cares about money.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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