Wigs
WigSisThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2025
- Complaint Type:
- Order Issues
- Status:
- Resolved
Requested a return/refund. Item not like picture. Misrepresented. Me: expecting another order, will not accept We feel sorry for any inconvenience, to save time, the parcel was sent directly by cooperated factory. We will contact them to confirm the ******** make up, could you please consider the following suggestions?1) Return for exchange 2) Make a new one with great discount price., only charge you $45 3) Refund you 10% without return 4) Send a stock wig, Only charge you $25. If you are interested, we can send you pictures for you to *********: consider a 50% refund, no returncannot wear the wig as is. very obvious that the wig has two different textures.We cherish every customer. Can you give us another chance?We can remake a new one for you. We'll make it according to your requirements this ******** can choose the original style or other styles.Could you please send us the wig you're interested in? *************************************** Any other questions, please feel free to contact *****: No, I do not wish to give another chance. My requirements were clear with the first order. The picture on your website did not represent what I was sent and I believe that it was intentional; not a mistake that requires another chance. A 50% refund is a fair compromise for both parties for that reason. I am deeply sorry for bringing you such trouble and inconvenience.If you still feel unsatisfied, because our goods are custom- made, not in stock, in that way, we can refund you 15%, and you can still keep the wig, Maybe you can still use this wig on other occasions. Now we don't want to make money from you, and just want to get your satisfaction.Look forward to seeing your kindly feedback. We try our best to solve the issue for you!We really want to have a pleasant cooperation with you. Please consider about it.Thank you for reading my letter in your busy ***********: No. That is unacceptable.Request 50% for 1st order. Will not accept 2nd order.Business response
01/30/2025
Hello
You did not communicate with us, but directly complained.
Please check your order and send us your order number and we will send you the return address.Customer response
01/31/2025
My complaint was in fact my communication, as the first wig was not presentable. Due to that issue, I do not trust that WigSis will be capable of making the second wig presentable either. I no longer want to do business with WigSis. Please kindly agree and state specifically that I will not be charged shipping and handling for the returns, that I will receive full refund for my second order and 50% refund for the first order. Please credit to the form of payment I used to purchase and you will receive the returns. Thank you.Business response
01/31/2025
Hello
We have sent you an email and a return address, but you have not replied to us and are continuing to file a complaint with BBB. Please reply to our email as soon as possible. If you do not want to keep the wig, you can return it to us.wigsis
Business response
01/31/2025
Hello
We have sent you an email and a return address, but you have not replied to us and are continuing to file a complaint with BBB. Please reply to our email as soon as possible. If you do not want to keep the wig, you can return it to us.Customer response
03/08/2025
Better Business Bureau:
I am not completely satisfied that the business has refunded the full asking amount for both purchases. I ordered two items. The first purchase was refunded to me 50%, ($50) as agreed upon by myself and the business, and they emailed me with confirmation. They have not emailed me about refunding the second amount ($109) after I refused the item from **** delivery. I would like an email from Wigsis confirming that they resolved my issue by giving a refund for the amount of $109 and that the refund is reflected to the account that I used to make the purchase.Regards,
****** *******
Initial Complaint
01/03/2025
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a wig from wigsis, and they haven't sent me my product, they have stopped responding, and haven't answered my messages I sent them.Business response
01/04/2025
Hello,
We didn't receive any email, your wig is finished. It has been dispatched and it is on the way to courier company. We will send you the tracking number in working 2 -3 days.
If you have any other questions, please feel free to contact us.
We will do our utmost to help you.
Best Regards
******Customer response
01/04/2025
i sent through their website messaging on 12/28/24 and again 1/2/25, about my product which they sent an email about me getting it between 12/24_12/26, and that you all would be sending tracking info, just like what you sent the BBB, it's not true as I never got a response from you all, which is why I contacted the BBB.Business response
01/05/2025
Hello
We have sent you multiple order update emails, please check if they are in your spam folder or blocked.
I have resent your logistics information email again, please check your email.Thank you!
**************************
Initial Complaint
11/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On Oct. 19, 2024, I ordered 2 wigs from WIGSIS on the internet and paid $168.00 with ******. When I could not find where they were located, I contacted them the next day within the 24 hr period according to their policy to cancel the order and get a complete refund. I was told the order could not be cancelled because it had already started processing. They would not give me a RA number or an address to send the wigs back. I found out their BBB rating is F with 50 complaints. Oct. 23 & 24, I received emails saying the order was being processed (they said that on the 20th) and that I would receive a tracking number. The tracking number I received for JS shipping never worked -JSEJD2527648938YQ. When the box arrived it had 3 labels on it. The top one said Ceathers Lottys in *******. There is no such place. BBB lists WIGSIS as in **********. ****** lists them in *********. The phone number on their website does not work. The wigs are poorly made. There is a hole in the top of the head where the wig was stared. It is impossible to comb the hair to cover the hole or for the wig to look anything like the picture. I have written emails to say I am dissatisfied and they keep asking for more pictures and explanations why I am unhappy. They say customer satisfaction is their high priority, yet they still refuse to give a full refund. Now they are giving me options- 15% discount on the next purchase, partial refund of 10% with a return, exchange for another wig, make me a new wig, or give me a stock wig. I want a complete refund like their policy says. They are not following their stated policy; the contact information is wrong; and they make getting a simple refund impossible. There is no way to rate the company on their website.Business response
11/12/2024
Hello, because you said you are not satisfied with our wigs. We quickly contacted you via email.
We provided you with options for exchange and refund, but you did not reply and instead complained directly to us at BBB.
We have sent you the return address. Please check your email and let us know your final decision. Thank you!Customer response
11/12/2024
The company does not post a phone number to call, so I wrote an email within the 24 hour time frame to cancel my order and to get a full refund. They replied back that I could not cancel because the order was already being processed. That is not what their policy states. Three and four days later I received emails informing me they were processing my order. They said that three days before. The tracking number never worked. When the box arrived the return address said *******. (They do not give an address on their website). Now they say the box has to be returned to *****! If a customer has to send a box back to *****, they should be warned on the website. The company (one person) is giving me partial options, but not for a full refund which is what I deserve according to their policy. I also want a return label since they did not warn customers on the website of their location.Business response
11/12/2024
Hello, we have sent you the return address, but you have not replied to us yet. Instead, you are continuing to file a complaint through BBB.
Please reply to our email and let us know your decision.Thank you!Customer response
11/14/2024
1. You do not have a phone number on the website, so I emailed within the 24 hours of purchase to cancel the order for a full refund according to your policy. You responded that the order could not be cancelled because it was already being processed. That is NOT what your policy states. I got notified 3 days later that the order was being processed. Since you did not cancel the order at the beginning according to your policy, you owe me a FULL REFUND.
2. You have offered partial refunds, exchanges, etc.. I want the FULL REFUND you owe me.
3. You do not give your address on the website. The address you have sent in order to send the product back is *****!!! You can't surprise a customer like that if they are not forewarned of your location on the website.
4. I asked for a RA number and a return label and you said you are not a logistics company. I will not pay to mail a box to ******
Initial Complaint
11/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I contacted this company the day after recieving the wig because it was too small. According to thier sizing chart and my measurements , it should have fit. They wanted me to exchange it and pay an additional $95. On top of the $196. I already spent. I was not interested in exchange because I was not happy with the quality of thier product. They refuse to refund what I paid for the *** even though their policy states they refund up to 30 days. They want me to accept $42. And keep a wig that doesn't fit and is very poor quality. This company is from ***** and has very misleading and fraudulent business practices. Beware!ThisBusiness response
11/12/2024
Hello, because you said you are not satisfied with our product. We quickly contacted you via email.
We asked if you wanted to exchange or return the item, and sent you the return address. Please check your email and let us know your final decision. Thank you!Regards
Initial Complaint
10/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The wig was described as a mono part, capless lace front. The wig I received did not have a lacefront. Wigsis wants me to pay S&H plus an exchange fee and $50 to exchange the wig. Wigsis sent me the wrong wig. I should not have to pay any addl money for an exchange. This was a bait and switch to ****** more money.Business response
10/28/2024
Hello
We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
Of course, if you do want to return it, we'll provide you our return address:
This is our return address:
Receiver:Candy Tang
Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
Hefei City, Anhui Province, **********;
Postal Code: 230000
T: 8613739277679
The item must be in new condition. Please send it back by ****. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
If you decide to keep it, we'll refund you $*****'s cost effective. Please kindly consider it.
Your kindly understanding and cooperation will be appreciated.
Sincerely
******Customer response
10/30/2024
This company purposely sent me the wrong product. They want me to pay to send it back. It was a bait and switch. They should bare the cost of sending it back and exchange for product I ordered. The product was described as a mono part, capless lace front wig. What they sent me was not a lace front. They want to offer me $20 for a product that I paid $118 for. They could at least offer to refund 50%. They do this to scam consumers out of money. They need to be stopped.Business response
10/30/2024
Hello,
Please double consider our last offer of $30.
If you need to get full refund. Please kindly send it back.This is our return address:
Receiver:Candy Tang
Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
Hefei City, Anhui Province, **********;
Postal Code: 230000
T: 8613739277679
Sorry in our return and refund policy we state that we are not responsible for the returning shipping fee.
If it gets lost in the mail and we don't get it, we're not responsible, no refunds.
Kind regards
******Customer response
11/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Amelanie *****
Initial Complaint
10/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My mother asked me to order a wig from Wigsis on 09/17/24 Brow Polite Wig with bangs/StraIght, the SKU#IW01637 Orde#TA240917C1607 never recieved tracking#, but wig came today with no shipping or return information no email or contact information, This was not the same wig that was online They give you the below information for question, If you have any questions, please feel free to contact us at ************************ I reached out to service at wigs and was advise that they have nothing to do with Wigsis.I want them to forward return information, so I can return wig for my mother who is 81 for a full refund returned back to her credit card.****** ****/***** *****Business response
10/17/2024
Hello, you have never contacted us via email, but have directly complained.
If you are not satisfied with the wig,please send us some pictures of the wig with a tag including packing box first.I have already sent you an email and look forward to your *****************************
Regards
*******Initial Complaint
10/15/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
The pictures you have on the Wigsis website is not the wig I received. The pictures on the site you can part your hair freely and it supposed to be a full lace wig. The wig you sent me you can't part the wig but a 1 &1/2 inch all the way back is lots of tracks. This is False Advertisement, and in the *** there's a law against what you're doing to me and everyone that filed a complaint. People work hard for their money and for you to take advantage of your customers that speaks volumes. I want a free return slip and a full refund. I paid ****** + 5.78 waited 20 days to receive this disappointment. Please do not offer me a discount because I'm not accepting it.Business response
10/16/2024
Hello
We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
Of course, if you do want to return it, we'll provide you our return address:
This is our return address:
Receiver:Candy Tang
Address: 0519, No.1 Building, Zhongxingcheng , Beiyihuan Road, Yaohai District,
Hefei City, Anhui Province, China
Postal Code: 230000
T: 8613739277679
The item must be in new condition. Please send it back by USPS. Otherwise we can’t receive it. Once our factory receive the item, we'll refund you the amount.
If you decide to keep it, we'll refund you $50.It's cost effective. Please kindly consider it.
Your kindly understanding and cooperation will be appreciated.
Sincerely
OliviaCustomer response
10/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22427918, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Please send an email for the company to pay for shipping and give my refund back for the processing fee
Regards,
Betty Ali
Initial Complaint
10/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had ordered a wig. When I got it.. the color was much lighter than as shown. I requested a refund, and it has turned into a Ill give you $20 for a wig which I paid over $100.Initial Complaint
09/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a $69 wig, chosen from various photos. It arrived looking nothing like my chosen product.. I do not want it. I just want to return it for a full refund. None of my emails have resolved this situation. I would like to alert innocent customers that this company is fraudulentBusiness response
09/30/2024
Hello, because you said you were not satisfied with the wig, we sent you a return address and a refund compensation plan, but you did not reply to us. Please check your email, thank you!Initial Complaint
09/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a wig from wig sis on 8/26/24. The picture on the website shows a wig of ***** african-like hair, what I received on 9/20 looked completely different, it is very silky and coiled hair. I sent an email immediately stating I am dissatisfied with the wig and would like to return it. We've been going back and forth about 10 emails so far with a customer service person named ******* and she will not give a return address. They are offering a 10% discount, but the wig I got is not worth $90. I can get it for $30 on ******. I feel I have been scammed.The company is scamming people because they do not inform customers that the return place is in ***** before you purchase from them.Business response
09/24/2024
Hello, as you are not satisfied with the wig you received, we have provided you with the option of partial refund or return, and have sent you the return address. Please contact us by email and let us know your choice.
Regards
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Customer Complaints Summary
56 total complaints in the last 3 years.
37 complaints closed in the last 12 months.
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