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Business Profile

Loan Servicing

Kali LLC dba Condor Credit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been making payments to this business for over six months for a loan either my husband or I had gotten through them when we were going through a hard time financially. Because we needed the money, we got roped in without doing much research. Now months and many payments later we want to try and pay the loan off, but we cannot find any information about the loan, I have made several phone calls and can't find anything about the account. It is like everything has just disappeared.

    Business Response

    Date: 02/06/2025

    We are in receipt of a complaint regarding a contract dispute to our Company, Condor Credit, outlining ****** or **** ****** concerns. We take these types of inquiries very seriously and appreciate the opportunity to respond.

    Our records do not show an application or contract for either ****** or **** ******.

    In the event customers would like to contact us via phone, we encourage them to contact **************** at ************.

  • Initial Complaint

    Date:02/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged me a three digit interest rate which is illegal in *********. I am paying $450 out of my pocket twice a month and had no idea that the highest interest rate allowed was 12%. I am behind on bills and the amount I owe has increased!?! Unreal. I want to report this to my bank as well. They are basically stealing money from people. They also do not return emails based on questions you have asked!!!

    Business Response

    Date: 02/21/2024

    Good afternoon.

    Attached, you will find the response to the complaint received.

    Customer Answer

    Date: 02/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:11/29/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got an original loan of $1100 and was to pay back $2979.56. I had to make a payment plan and have been paying $50 every 2 weeks for 2 years now and will end up paying $4,738.93 total. I have my email from the new $50 payment arrangement that never gave an updated payment schedule nor said that extra interest would be charged. My account did not have an updated payment schedule until I emailed today.

    Business Response

    Date: 12/19/2023

    In an effort to resolve ******************************* concerns, as a courtesy, we will close the account and consider the loan paid off.

    Customer Answer

    Date: 12/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:09/08/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a $300.00 loan for which I needed to pay some debts. My family came down with illness, both my mother and sister with cancer. I was paying an APR at 700+% and about $46.09 weekly. I cannot make these payments- I thought I would be able to pay the full amount off early and unfortunately as the summer would have it I have lost my job and also lost my sister as she had lost her battle with cancer. Not only am I dealing with the grief of such a close loss, I am also helping to support my mother in any way possible to help with her cancer fight and provide support for my sisters 5 children. Also, no having to find another source of income as my job of 6 years was not able to accommodate my need for time off to tend to family matters, I was able to delay a couple of the weekly payments and have not been able to any more. When I call to discuss I get the run around or no Answer. I had to put stop payment from my bank as it was draining me into a negative balance and I have to provide food for my self first and also others. I am in dire need of assistance and would have never accepted the terms of such a high APR had I really understood the fine print. I am also skeptical of this company as since I signed up with them I have now been the target of many scams via text or email stating that I applied for loans which I never did. I am a self sufficient hard working(when employed) single woman who is doing everything to make ends meet. My family cannot even provide a proper funeral for my sister due to the extreme costs of her very aggressive cancer y treatments that sadly did not work. I believed I have already met the principal amount of the original loan as well as interest for the short time it has been in my name. I need help and dont know where to start Im denied jobs that require credit checks because of my rebuilding credit score.

    Business Response

    Date: 09/19/2023

    Good morning!

    Attached you will find the response for *********************** complaint.

    Have a great day.

    Customer Answer

    Date: 09/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im being charged triple digit APR. Paying back over $5,000 for a $1500 loan. I recently was advised that this isnt even legal where I live. Ive called, emailed, texted multiple times for someone to call back and all Im told is someone will contact you shortly. DO NOT BORROW FROM THIS LENDER. They are a predatory lender.

    Business Response

    Date: 08/07/2023

    Good morning!

    After reviewing the customer's account and in an effort to resolve this matter, you will find attached the response.

    Customer Answer

    Date: 08/12/2023

     
    Complaint: 20359233

    I am rejecting this response because:

    The account was not closed but instead placed in collections.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am working on a payment arrangement. However, for some reason the business is using a ******** Service to take payments out of my account.However previously they were taking out payments with no issues.This is leading into a delay to get my account paid off.I want them to honor their original payment arrangement.

    Business Response

    Date: 06/22/2023

    Good afternoon.

    Attached you will find the response to this complaint.

    Thank you for your attention.

     

  • Initial Complaint

    Date:05/09/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was terminated from multiple job positions, I was denied unemployment, evicted and lost my vehicle. I am living on the streets, shelters and vacant buildings. I do not have any money, I am over 100k in debt and cannot afford to pay this loan back or even a small amount in goodwill. I have explained this several times and I will be calling to speak to a manager to get this forgiven at all costs.

    Business Response

    Date: 05/17/2023

    Date: May 17, 2023
    Better Business Bureau
    ***************************************************


    Kali LLC dba Condor Credit discloses the total cost to a borrower if only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by ********************* at each point by mandatory electronic signature.

    In the event customers would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.

    As a courtesy to *********************, we will consider all payments made to date and close the account without any further obligation.

    Nothing herein shall be construed as a waiver of any rights or privileges of Kali LLC dba Condor Credit, all of which are expressly reserved.

    Sincerely,


    Compliance Department

    Customer Answer

    Date: 05/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much and have a great weekend!

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/04/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Condor Credit is calling me after I paid debt in full. I have called them back four times to stop calling me because I settled the debt via ACH withdrawal. They always come back telling me, 'we will let our supervisor' know.

    Business Response

    Date: 08/09/2022

    To whom it may concern.

    The customer has been removed from our dialer system, the account has been updated as settled and no further contact will be made.

     

    Milenli De ****

    Compliance Manager

    Customer Answer

    Date: 08/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Kali LLC dba Condor Credit is NOT a BBB Accredited Business.

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