ComplaintsforLittle Lake Lending
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 4/3/24 I took out a loan in the amount of $600.00. Unfortunately, I signed an agreement to pay the loan back in full in bi-weekly installments of $169.09 at an interest rate of 795%. My last payment was made on 7/19/24 and to date I have paid in total $1,359.02. That being said I have paid back the loan times two. They are committing usury; lending money with unreasonably high interest rates. I tried calling and explaining this at least 3 times and spoke with a young lady, who told me my current balance is $1,197.52. I am now working less hours due to medical reasons (a ruptured disc in my cervical spine) and cannot afford to pay any more money to this company. I have placed a stop payment on my account and again asked for help. more than once. My last attempt to try and settle the debt was 8/6/24. As previously stated this is predatory lending and it has put me in a worse position than I was in before.Business response
08/15/2024
As a courtesy to *************************, we will consider all payments made to date and close the account without any further obligation. If ************************* has any questions,he/she may contact **************** at **************.Customer response
08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My loan was $1450 in April 2024 and I have paid $2706.21 and they are still requesting $1893.6 to settle the loan. They charge $462,60 every 2 weeks except for one payment of $393.21.. Over 500% interest rate? I informed them I could not afford that amount and they still insisted on this amount. Is this legal? Please help me. Thank youBusiness response
08/13/2024
As a courtesy to *********************************, we will consider all payments made to date and close the account without any further obligation. If ********************************* has any questions, he/she may contact **************** at ************.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have not been able to view my online account in about a month, I have reached out to this business on several occasions now by phone and was informed that they don't know what the problem is and they're having issues with their system. This is the answer I get every time I have called. I also discovered during my last call, that when my payment is siting in pending, even though I have not missed a payment that is charged weekly, the company is charging me a "late fee" and continues to charge me interest. I have not been able to apply their "award points" for paying on time, since I can not get into the system. I have spoken to a rep who later transferred me over to a Supervisor, she stated she can not transfer my award points for paying on time, and she's not able to provide me with a balance on where I stand right now. So, this company continues to rack more interest charges and I'm blind on what is owe, the company just continues to draft funds out of my account weekly. I just now tried reaching out through there Live Chat, it stated 0 people was waiting in front of me, yet I can not make contact with them. I feel like at this point my stress level have reached it's peak and is hoping someone can step in to help me resolve this issue. Since every time I have made contact their answer to me is sorry, we can not help you, but yet they can continue to sky rocket the interest and fees on a blind account I can not see or get into.Business response
07/12/2024
Little Lake Lending discloses the total cost to a borrower assuming only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by *************** at each point by mandatory electronic signature.
In the event customers would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.
Recommended Resolution:
As a courtesy to ***************, we will consider all payments made to date and close the account without any further obligation. If *************** has any questions, he/she may contact **************** at **************.Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
on 03/05 I took a loan out with little lake lending part of the loan docs were not signed number one second the interest rate is way above what I can pay, the loan amount was 1500 dollars and I have paid 1200 of that.I am willing to pay the balance off but I cannot keep up on six hundred dollars a month it is too much and I need to go into some type of lower interest or just file for some type of relief.Im an old lady and I think I was taken advantage ofBusiness response
06/25/2024
Little Lake Lending discloses the total cost to a borrower if only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by ********************************* at each point by mandatory electronic signature.
In the event customers would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.
Resolution:
As a courtesy to *********************************, we will be reaching out to ********************************* to offer to settle the account.
Or ********************************* may contact **************** at ************** to set up payment arrangements.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reservedInitial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6/3/2024, I had an early payoff amount of $323.97, that was scheduled to back in mid May 2024, taken directly out of my bank account so my loan could be paid in full. When I looked on my online banking account, I saw that ********************** *** also took out the monthly fee of $139.67 as well as the early payoff amount I had scheduled in May!! So I was very upset and called their customer service and asked the female agent to give me a refund for the monthly fee of $139.67 back to my bank account. I also said why TF did they take both payments out in the 1st place?? Because I NEVER had the monthly fee taken out when I paid off my previous loans cleared before, so why now?! She told me that it was a new system they have started now and that's how the operate! I never got a refund AND I also asked her and a couple more customer service agents later in this month to permanently close my account because I didn't want it anymore!! All 3 agents said my account was permanently closed now, BUT I STILL SEE ONLINE THAT IT'S ACTIVE!!! I'M VERY ****** OFF AND WANT THE COMPANY TO PERMANENTLY DELETE MY ACCOUNT AND ALL THE PERSONAL INFORMATION OFF THEIR DATABASE NOW!!! AND I WANT MY MONTHLY PAYMENT BACK IN MY BANK ACCOUNT TOO FOR THE AMOUNT OF $139.67 ASAP!!!Business response
06/27/2024
Little Lake Lending discloses the total cost to a borrower if only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by *********************** at each point by mandatory electronic signature.
In the event customers would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.Resolution:
As a courtesy to ***********************, a refund has been issued and the account is now settled and closed. If *********************** has any questions, she may contact **************** at **************.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I took out a personal loan and the company has been withdrawing money from my bank account monthly. The loan has now been paid off since March 2004: but they are still taking money from my account and claim that my account with them is in collections. I told them this was fraudulent and let them know I was going to report them to BBB and then they said they would close my account, but still have my money that they stole from my bank account.Business response
06/14/2024
Good Morning/Afternoon,
As a courtesy to Mia W*******, we will consider all payments made to date and close the account without any further obligation. If Mia W******* has any questions, he/she may contact Customer Service at *************
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.Customer response
06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Mia W*******Initial Complaint
06/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I applied for a loan and was denied fir $800. A few days later $800 was put in my checking acct. I never signed a application since i was denied. I tried to return the money but a $100 was paid on something from my acct. I returned $700. I talked with little lake and they say i signed for loan, I didn't. I found out that they are connected to lendumo. i previous had a loan with them and to block further payments. Both companies are crooks. I want the $208 that was taken out of my acct reversed. I will pay $100 but no more. I never signed for loan, they are scammers and liars.Business response
06/21/2024
Little Lake Lending discloses the total cost to a borrower assuming only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by *************************** at each point by mandatory electronic signature.
In the event customers would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly
reduce the outstanding balance and reduce the time to repay the loan off.
Resolution:
As a courtesy to ***************************, A refund has been issued and the account is now settled and closed. If *************************** has any questions, she may contact **************** at **************.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.Initial Complaint
06/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Borrowed 500.00, already paid 763.88. Will have to pay 2291.64. Too much for such a small loan.Business response
06/17/2024
Tell us why here...As a courtesy to Wanda M*****, the account was settled and closed as of 06/05/2024.
If Wanda M***** has any questions, he/she may contact Customer Service at ***** *********
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of
which are expressly reserved.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I borrowed 2500 dollars at a very high interest rate knowing I could pay it off quickly with little interest to pay. I did pay it off within the time frame to avoid a lot of interest. Within 4 weeks. The issue came with the final payment of 995 Dollars when they rejected the payment and then didn't notify me and took further payments out for exorbitant rates. When I notified them they said it was their system error and they would honor the final payment and they were already deducting payments from my accounts. I had also went online to make a final payment trying to be a good citizen. I was the. Told the following day and today that the final payment won't be honored. They have taken out as much as I borrowed and more and are claiming I owe ******* some dollars and two more payments and not honoring what they said just yesterday. Things ridiculous. The other page in their website says I only owe 9 dollars. But they say 1300 and the top page ?? f website says the 1300 and two more payment. This needs to stop and I also found the state of Illinois's is doing a class Action against them For same ***** practices.Business response
06/12/2024
Little Lake Lending discloses the total cost to a borrower assuming only the minimum payment schedule is followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by *********************** at each point by mandatory electronic signature.
In the event *********************** would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.
Resolution:
As a courtesy to ***********************, we will consider all payments made to date and close the account without any further obligation. If *********************** has any questions, he/she may contact **************** at **************.
Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had been a frequent customer. Always paid my loan off on the first paycheck accept once and then it was the second paycheck. Used to schedule my full payoff with no problems. This time they took the full payoff amount AND the monthly payoff. I talked to three customer service agents and got three different reasons why I don't get a refund of my monthly payment. It seems they changed their terms that you can't pay off early as before and not be charged your monthly payment. This is not obvious when you set up your payment and they are refusing a refund. Guess I'll be spending my time writing reviews and going up whatever pretend chains of command exist with this shady companyBusiness response
06/04/2024
Little Lake Lending discloses the total cost to a borrower if only the minimum payment schedule assuming followed. All rates and loan fees are prominently displayed within the loan contract and were acknowledged by ******************* at each point by mandatory electronic signature. In the event customers would like to modify their payments, we encourage them to contact **************** at ************** at least three (3) business days before their scheduled payment date to request the payoff of an account, to skip a payment or to make an additional payment that will go towards their principal balance. Making payments toward the principal balance can quickly reduce the outstanding balance and reduce the time to repay the loan off.
Resolution:
As a courtesy to *******************, once the payments have been processed successfully, Little Lake Lending will also be issuing a refund due to a system issue. Little Lake Lending will then consider all payments made to date and close the account without any further obligation. ******************* has any questions, he/she may contact **************** at **************.Nothing herein shall be construed as a waiver of any rights or privileges of Little Lake Lending, all of which are expressly reserved.
Customer response
06/04/2024
Complaint: 21784575
I am rejecting this response because:
They blamed me when I received a phone call admitting their payment system was recently updated and I was charged in error.
Sincerely,
*******************Business response
06/05/2024
Good Afternoon,
Hi *****, thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. Please be advised we have issued the refund of $145.76 to the bank account on file. Please reach out to us at your earliest convenience and ask to speak to a supervisor at ************ if you need any further assistance.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
190 total complaints in the last 3 years.
77 complaints closed in the last 12 months.