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Business Profile

Camper Dealers

Lance Camper Manufacturing Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Dealers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 11/16/2022 Purchased with 1 year warranty. Brought in for service 10/19/2023 for problem with the refrigerator.The freezer doors leaks air causing wet spots inside the freezer. There is water dripping inside the freezer. Photos have been provided to the Authorized Lance *************** The service center confirms the problem but can not get authorized by Lance to make the repair. I have contacted Lance customer service multiple times over the past almost 8 weeks our camper has been at the service center located in *************, ******* Lance Model **** #****** The refrigerator is a Norcold Model N7X. I have contacted Norcold/******** customer service.The Authorized ********************** service provider has contacted Norcold/********. Norcold/******** denies warranty service and Lance does not respond.I did not purchase from Norcold/********, I purchased a Lance from a Lance Dealer. I am looking to have the refrigerator/freezer in proper working order, free of defects.

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Lance trailer in March 2023. The slide out broke and Lance claims it was overloaded. When the slide was removed I saw that there were only two rollers installed to carry the weight of the slide overhang when retracted. The installation manual specified four rollers. *******, the manufacturer rates the load capacity of the slide at 750 pounds with four rollers on the inside. That is for the weight of the ********** in total. With only two rollers I estimate capacity to half that or less. Lance did not install the slide out to manufactures specs and will not make it right.

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new Lance **** travel trailer in August 2022. This spring the black water gate valve started leaking. I took the trailer in to the dealer in May 2023. They ordered a replacement valve from Lance on June 1 (trailer is still under warranty). This leak makes a mess when you go to dump the ** tanks and I need to get it fixed. I called the dealer several times since June 1 and they said they have no idea when the part will come in. So I went to Lance customer service directly. I have emailed them twice, and called them 3 times in the last 2 weeks. Calls go directly to voice mail. I have received no replies from Lance, either from email or phone calls. This is horrible customer service, but I see that it is a common complaint.

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought my Lance **** in August 2020- reported warranty claim with my slide out one year later, used Lance's ONLY authorized dealer within 400 miles of home, they had my camper from October 2021 until February of 2022 to make the needed repairs, and here I sit filing this complaint because the same slide out issue has stranded me again one year later. Lance says they won't cover the repairs again, it's my problem now!! How does this make any sense? *************************- anyone...please help. This is our second time using it since was it repaired and we don't trust it any longer.

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Lance Camper model **** was shipped to me, and sold without disclosing that it is missing most of the shades and blinds. I have been trying to resolve that since delivery in February. The unit also quickly developed a safety issue, with the plastic underbelly pans sagging onto the axles and pinching a propane line. Furthermore, the unit slide out has failed, which put the unit out of service in July of 2022. Since then I have exhausted an incredible amount of time trying to get Lance, their dealer *****************, and even the parts manufacturer ******* Lci, to honor their contractual obligations to provide a) the full unit I purchased including all the missing parts and b) the warranty advertised. I have hauled the unit around town, made dozens of calls to all of them. I have emailed, called, and created support tickets. I paid for Lance's "priority support" and was ignored. I've messaged Lance officers including the general manager of Lance on LinkedIn. I've gotten nowhere. I believe they are in breach of contract on the warranty issue, let alone the missing parts.

  • Initial Complaint

    Date:07/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2022 ***** 2075 Recreational vehicle. Serial # *****************. On Sept. 11th 2021 the RV was purchased new from Voyager RV in Colona B.C. There are many issues concerning the quality of the product. It was advertised as a high quality RV trailer but it has had a miriad of problems from the day we bought it. The attached letter (now redacted) was sent to ***** on 7th June 2022. There has been no reply from *****. We paid close to $80,000 for the trailer and due to ongoing problems have rarely used it. We took it to the local ***** recommended RV repair shop but they were not able to facilitate repairs.

    Business Response

    Date: 08/17/2022

    Business Response /* (1000, 8, 2022/08/05) */ Last communication that I see with the customer was back in Feb. 22 I have not seen this letter that the customer has sent in. I will contact the customer to get the issue corrected asap. Customer can contact customer service anytime for assistance. Consumer Response /* (2000, 10, 2022/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:06/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Lance travel trailer from**************** in *************** 2 years ago. Shortly after we purchased the trailer our slide-out stopped working completely, causing damage to the exterior shell of the trailer. We took the trailer in for repairs and they didn't get it back to us till almost 8 months later. By this time the manufacture warranty has expired. 4 months after getting the trailer back the same problem happened again. The trailer has been in the shop for repairs since. Since we've owned the trailer it has been in the repair shop longer than we have had possession of it. When I spoke with the dealership they informed me that they could not take the 2 year old trailer in for trade because of the issue. So we're stuck with a trailer and a trailer payment however we don't have a trailer we can use or trust. I'm a disabled combat veteran and this whole issue has caused a ton of stress in my life and family. We enjoy traveling and I find the outdoors therapeutic. We just want a trailer we can trust and use for years to come. Please help.

    Business Response

    Date: 07/26/2022

    Business Response /* (1000, 5, 2022/07/12) */ Customer purchased trailer 05/27/2020 slide mech. Failed 03/2021 Lance approved the Dealer to perform the repair under warranty. The dealer repaired the trailer. The exterior sidewall developed a crack and the slide room was not working trailer was dropped off at the dealership 04/19/2022 the dealer needed to sublet the repair out to a fiberglass repair company and repaired a wire to the slideroom. This repair was also covered under the Lance warranty. Customer was called Last Friday that the trailer repair was completed and ready for pick up. I spoke with ***** (owner) at the dealer about **************** not taking the trailer in on trade because of the slide room issue. She told me that is not the reason she would not take the trailer in on a trade the issue is the trailer has been heavily used. ***** would be willing to work with ******** on trading in the trailer with *******.

Lance Camper Manufacturing Corporation is NOT a BBB Accredited Business.

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